Human Factors Engineer - Remote

Customer Value Partners

Washington, DC

Vision , Medical , Dental , Paid Time Off , Life Insurance , Retirement
Full-Time

Job Description

CVP is an award-winning healthcare and next-gen technology consulting firm recognized for excellence and innovation in the solutions we provide our clients across healthcare, national security, and the public sector. CVP seeks an experienced Human Factors Engineer to join our growing health innovation team. As a Human Factors Engineer, you will use your expertise to improve usability, safety, and supportability of healthcare systems with the goal of optimizing system performance and improving patient care.

Responsibilities

Make thoughtful suggestions during live demo calls and engage with participants during any type of user session.
Visualize how design changes made to products will affect all users.
Analyze research data for trends and insights.
Create high fidelity research reports summarizing your findings.
Collaborate with designers and developers to integrate user feedback into the design process.
Recommend redesigns or minimize negative impacts where products or processes are essential.
Work with stakeholders to prioritize features and enhancements based on user feedback and business goals.
Communicate human factor issues to the engineering team and to end users, both formally and informally.

Qualifications

Must be eligible to obtain a Public Trust government security clearance. US Citizenship is required.
Master's degree and 10 years of relevant professional experience.
Must have a deep understanding of research and industry trends and apply this state-of-the-art knowledge in findings and methods to devise strategies, evaluations, and designs to assess products and processes.
Experience with qualitative and quantitative research techniques.
Experience performing both generative and evaluative studies.
Experience conducting studies using a variety of User Research techniques, including heuristic analyses, interviewing, surveys, usability testing, A/B testing.
Experience employing and analyzing web analytics.
An understanding of information architecture (IAs) and experience evaluating IAs using research techniques, such as card sorts and tree testing.
Experience creating user personas, journey maps, and other artifacts to communicate user insights and design recommendations.
Excellent communication, organizational, and analytical abilities.
Ability to work in a fast-paced and dynamic environment.

Desired Skills

Doctorate Degree.
Understanding of user interface best practices.
User Research, Service Design, UX, Human Factors, Design Thinking, Human Centered Design, or similar certification, such as NN/g, CUA, or HCI.
Experience supporting federal projects and/or healthcare projects.
Understanding of USWDS and 508 compliance.

Location is 100% remote.

Company Description

CVP is an award-winning healthcare and next-gen technology and consulting services firm solving critical problems for healthcare, national security, and public sector clients. We help organizations achieve lasting transformation and build a healthy, safe, and equitable world—a future we call What’s Next.

What do we do? We do work that matters like advancing mental and behavioral health, streamlining immigration, and improving access and outcomes for underserved populations including Veterans, people experiencing homelessness, and rural American residents.

How do we do it? Our team of industry experts deliver integrated, innovative solutions in Healthcare Research & Technology, Digital Transformation, Data Science, Cybersecurity, Marketing Communications & Change Management, and Strategy & Transformation.

Why do we do it? Our core values define the CVP culture, guide our decisions, and enable our client-focused mission. We’re relentlessly focused on making a difference and building What’s Next for our clients and their customers.

We believe diversity, equity, and inclusion are essential components of our individual and collective success, and our commitment to hiring and supporting Veterans has earned us three HIRE Vets gold medallions. Join us to start or advance your career with a mission-focused firm transforming healthcare, enhancing security, and making government work better.

Customer Value Partners, LLC is a VEVRAA Federal Contractor and an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability. Customer Value Partners seeks to provide employment opportunities for protected veterans and individuals with disabilities.

Why Work Here?

Award-winning workplace, awesome CEO, great benefits and lots of room for growth!

CVP is an award-winning healthcare and next-gen technology and consulting services firm solving critical problems for healthcare, national security, and public sector clients. We help organizations achieve lasting transformation and build a healthy, safe, and equitable world—a future we call What’s Next. What do we do? We do work that matters like advancing mental and behavioral health, streamlining immigration, and improving access and outcomes for underserved populations including Veterans, people experiencing homelessness, and rural American residents. How do we do it? Our team of industry experts deliver integrated, innovative solutions in Healthcare Research & Technology, Digital Transformation, Data Science, Cybersecurity, Marketing Communications & Change Management, and Strategy & Transformation. Why do we do it? Our core values define the CVP culture, guide our decisions, and enable our client-focused mission. We’re relentlessly focused on making a difference and building What’s Next for our clients and their customers. We believe diversity, equity, and inclusion are essential components of our individual and collective success, and our commitment to hiring and supporting Veterans has earned us three HIRE Vets gold medallions. Join us to start or advance your career with a mission-focused firm transforming healthcare, enhancing security, and making government work better. Customer Value Partners, LLC is a VEVRAA Federal Contractor and an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability. Customer Value Partners seeks to provide employment opportunities for protected veterans and individuals with disabilities.