Patient Care Advocate

Job Description

This position is responsible for coordinating and processing new patient medication orders and refills by phone and other electronic methods. This includes verifying customer information; entering new or refill orders into the company information system; processing payments, preparing orders for the laboratory; assisting the pharmacists, and answering patient inquiries. The employee will work with internal staff and external customers to ensure that patients and caregivers are happy, and orders are processed promptly.

Job Activities and Responsibilities: The responsibilities listed below are subject to change.

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns
• Guide patients through troubleshooting, navigating or using the products or services we offer
• Review patient accounts, providing updates and information about billing, shipping and other account items
• Interact with customers via inbound calls, outbound calls, emails, and other communication platforms
• New patient set up and data entry
• Resolves routine, general questions and problems submitted by customers, physician offices and patients via different sources with limited variety following established guidelines and SOPs
• Assist with sales of prescription and non-prescription items; including supplements and vitamins
• Uses problem solving skills to offer support to patients calling in; obtains and evaluates relevant information and provides quick resolutions to questions, concerns, and problems; provides follow-up when appropriate
• Responsible for compliance and oversight of individual work cell
• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee to perform this job.
• Duties, responsibilities and activities may change at any time with or without notice

Knowledge, Skills and Abilities Required

• Able to pass a BCI and FBI background check
• Register with the Ohio Board of Pharmacy as a Registered Pharmacy Technician
• At least 2 years of customer service experience in a high-volume call center
• Excellent Attendance
• Strong customer service skills
• "Soft" sales skills
• Ability to handle a high volume of calls
• Math skills, including decimals and percentages
• Positive, friendly, helpful, enthusiastic attitude
• Extremely detail-oriented
• Proactive, accurate, and well organized
• Work well in a team environment as well as independently
• Ability to follow all applicable Standard Operating Procedures

Revelation Pharma is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.