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Patient Experience Advocate Jobs (NOW HIRING)

Shannon Health

Experience Advocate

San Angelo, TX · On-site

The Experience Advocate may be assigned to other duties and responsibilities to facilitate effective resolution of patient concerns and processing of complaints, grievances, compliments, and ...

Shannon Health

Experience Advocate

San Angelo, TX · On-site

$51K - $67K/yr

The Experience Advocate may be assigned to other duties and responsibilities to facilitate effective resolution of patient concerns and processing of complaints, grievances, compliments, and ...

Shannon Health

Experience Advocate

San Angelo, TX

$51K - $67K/yr

The Experience Advocate may be assigned to other duties and responsibilities to facilitate effective resolution of patient concerns and processing of complaints, grievances, compliments, and ...

Shannon Health

Experience Advocate

San Angelo, TX · On-site

The Experience Advocate may be assigned to other duties and responsibilities to facilitate effective resolution of patient concerns and processing of complaints, grievances, compliments, and ...

ABM

Patient Support Advocate

New Haven, CT · On-site

$23/hr

Patient Experience Advocate partners with the leadership team to develop and ensure the effective and consistent implementation of customer service strategies across the account. This individual ...

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How much do patient experience advocate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for patient experience advocate in the United States is $20.67, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.12 per hour, depending on experience, location, and employer.

What are some common challenges faced by patient experience advocates, and how can they be addressed?

Patient Experience Advocates often encounter challenges such as managing sensitive patient concerns, balancing the needs of patients with institutional policies, and effectively communicating between patients, families, and healthcare teams. Addressing these challenges requires strong interpersonal skills, empathy, and the ability to remain calm under pressure. Building positive relationships with both patients and staff, staying informed about hospital procedures, and seeking regular feedback can help advocates navigate these situations and drive meaningful improvements in patient care.

What are the key skills and qualifications needed to thrive as a patient experience advocate, and why are they important?

To thrive as a Patient Experience Advocate, you need a background in healthcare administration or customer service, strong problem-solving abilities, and often an associate's or bachelor's degree in a related field. Familiarity with patient feedback systems, electronic health records (EHRs), and customer relationship management (CRM) tools is typically required. Exceptional interpersonal skills, empathy, and conflict resolution abilities help you effectively address patient concerns and foster positive relationships. These skills are crucial for ensuring patient satisfaction, enhancing care quality, and supporting a culture of continuous improvement in healthcare settings.

What is a patient experience advocate?

A Patient Experience Advocate is a professional who works within healthcare settings to ensure patients have positive experiences throughout their care journey. They serve as a liaison between patients, families, and healthcare providers, addressing concerns, resolving complaints, and helping to improve service quality. Patient Experience Advocates often provide education about hospital policies, assist with communication, and gather feedback to help healthcare organizations enhance patient satisfaction. Their goal is to make healthcare more patient-centered and responsive to individual needs.

What is the difference between Patient Experience Advocate vs Patient Liaison?

AspectPatient Experience AdvocatePatient Liaison
CredentialsTypically requires healthcare or customer service experience, sometimes certifications in patient advocacyOften requires healthcare or communication background, with similar certifications
Work EnvironmentHospitals, clinics, healthcare organizations focused on patient satisfactionHospitals, clinics, or insurance companies acting as communication bridges
Employer & Industry UsageUsed in healthcare settings to improve patient experienceCommonly used in healthcare to facilitate communication between patients and providers
Search & Comparison IntentHigh overlap in improving patient satisfaction and communication rolesSimilar focus on patient communication, but more on coordination

The main difference is that Patient Experience Advocates focus on enhancing overall patient satisfaction and addressing concerns, while Patient Liaisons primarily facilitate communication between patients and healthcare providers. Both roles require healthcare knowledge and excellent communication skills, but their specific functions differ slightly within the patient care process.

More about Patient Experience Advocate jobs
What cities are hiring for Patient Experience Advocate jobs? Cities with the most Patient Experience Advocate job openings:
What states have the most Patient Experience Advocate jobs? States with the most job openings for Patient Experience Advocate jobs include:
What job categories do people searching Patient Experience Advocate jobs look for? The top searched job categories for Patient Experience Advocate jobs are:
Patient Experience Advocate jobs near you

Patient Experience Advocate I

Olympic Medical Center

Port Angeles, WA • On-site

$26.01 - $38.21/hr

Other

Re-posted 5 days ago

Olympic Medical Center rating

8.0

Company rating: 8.0 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

ABOUT OLYMPIC MEDICAL CENTER:
Imagine working on Washington State's beautiful North Olympic Peninsula where recreational opportunities abound. Whether you enjoy hiking, camping, fishing, kayaking or cycling, the Olympic Peninsula is home to numerous adventures for outdoor enthusiasts. It's a great place to live, work, play and raise a family.
Bordered by the scenic Olympic National Park, the Strait of Juan de Fuca and the Pacific Coast - with Seattle and Victoria, BC just a ferry ride away - you won't find a better location. You'll receive a competitive salary, excellent benefits plus an amazing PNW lifestyle - a perfect combination!
FTE:
0%
WORK SHIFT
Days
PAY RANGE:
$26.01 - $38.21
UNION:
SHIFT DIFFERENTIALS/PREMIUMS:
Weekend & Holiday Shifts: No
On-Call Shifts: No
JOB DESCRIPTION:
The Patient Experience Advocate is dedicated to improving the patient and family experience. This position is responsible for providing timely and appropriate assistance and support services as needed with patients, families, and staff that are in contact with the Patient Experience Department, and is responsible for patient satisfaction efforts to include staff training, promoting initiatives, satisfaction survey processes, and patient/family complaint resolutions. This position also provides support in complying with regulations surrounding patient rights and patient grievances. The Patient Experience Advocate will also assist with special projects and the general operation of the department, and will work to minimize risk to the organization with loss of business or reputation, and loss by patient claims that would result from dissatisfied patients.
Patient Experience Advocate I:
EDUCATION
  • High school diploma or equivalent required
  • Associate degree preferred
EXPERIENCE
  • Two years' experience required in healthcare, customer service, or social work/social service
  • Bilingual in Spanish preferred - if incumbent will be used for medical interpretation purposes, successful completion of language proficiency assessment will be required

LICENSURE/CREDENTIALS
None.
BENEFITS INFORMATION:
Click here for information about our benefits.
Equal Employment Opportunity (EEO) Statement:
Olympic Medical Center is an Equal Opportunity Employer that values workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability. For more information, please visit www.eeoc.gov.

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