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Patient Experience Advocate Jobs (NOW HIRING)

Westchester Medical Center

Patient Advocate

Valhalla, NY · On-site

$18.50 - $24/hr

Job Summary: The Patient Advocate is the liaison between the patients, families, and WMCHealth ... Handle all calls to WMC Health Ambulatory Patient Experience Line to include escalation to practice ...

New

Westchester Medical Center

Patient Advocate

Valhalla, NY · On-site

$18.50 - $24/hr

Job Summary: The Patient Advocate is the liaison between the patients, families, and WMCHealth ... Handle all calls to WMC Health Ambulatory Patient Experience Line to include escalation to practice ...

New

Salem Health Hospitals and Clinics

Patient Advocate

Salem, OR · On-site

$17.75 - $23/hr

Patient Advocate Position Type: Unscheduled/ Per diem Schedule: Schedules will encompass all hours ... The role promotes a positive patient experience by identifying trends, recommending system ...

Salem Health Hospitals and Clinics

Patient Advocate

Salem, OR · On-site

$17.75 - $23.25/hr

Patient Advocate Position Type: Unscheduled/ Per diem Schedule: Schedules will encompass all hours ... The role promotes a positive patient experience by identifying trends, recommending system ...

Meritus Medical Center

Patient Advocate

Hagerstown, MD · On-site

$58K - $87K/yr

Patient Advocate Meritus Medical Center | Hagerstown, MD Full-Time | 80 Hours Bi-Weekly | Day Shift Benefits Eligible Make a Difference in the Patient Experience Meritus Medical Center is seeking a ...

Meritus Health

Patient Advocate

Hagerstown, MD · On-site

$28.20 - $41.97/hr

Patient Advocate Meritus Medical Center | Hagerstown, MD Full-Time | 80 Hours Bi-Weekly | Day Shift Benefits Eligible Make a Difference in the Patient Experience Meritus Medical Center is seeking a ...

MERITUS MEDICAL CENTER

Patient Advocate

Hagerstown, MD · On-site

$17.50 - $22.75/hr

Patient Advocate Meritus Medical Center | Hagerstown, MD Full-Time | 80 Hours Bi-Weekly | Day Shift Benefits Eligible Make a Difference in the Patient Experience Meritus Medical Center is seeking a ...

Meritus Health

Patient Advocate

Hagerstown, MD · On-site

$17.50 - $22.75/hr

Patient Advocate Meritus Medical Center | Hagerstown, MD Full-Time | 80 Hours Bi-Weekly | Day Shift Benefits Eligible Make a Difference in the Patient Experience Meritus Medical Center is seeking a ...

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Patient Experience Advocate information

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How much do patient experience advocate jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for patient experience advocate in the United States is $20.67, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.12 per hour, depending on experience, location, and employer.

What is a patient experience advocate?

A Patient Experience Advocate is a professional who works within healthcare settings to ensure patients have positive experiences throughout their care journey. They serve as a liaison between patients, families, and healthcare providers, addressing concerns, resolving complaints, and helping to improve service quality. Patient Experience Advocates often provide education about hospital policies, assist with communication, and gather feedback to help healthcare organizations enhance patient satisfaction. Their goal is to make healthcare more patient-centered and responsive to individual needs.

What are the key skills and qualifications needed to thrive as a patient experience advocate, and why are they important?

To thrive as a Patient Experience Advocate, you need a background in healthcare administration or customer service, strong problem-solving abilities, and often an associate's or bachelor's degree in a related field. Familiarity with patient feedback systems, electronic health records (EHRs), and customer relationship management (CRM) tools is typically required. Exceptional interpersonal skills, empathy, and conflict resolution abilities help you effectively address patient concerns and foster positive relationships. These skills are crucial for ensuring patient satisfaction, enhancing care quality, and supporting a culture of continuous improvement in healthcare settings.

What are some common challenges faced by patient experience advocates, and how can they be addressed?

Patient Experience Advocates often encounter challenges such as managing sensitive patient concerns, balancing the needs of patients with institutional policies, and effectively communicating between patients, families, and healthcare teams. Addressing these challenges requires strong interpersonal skills, empathy, and the ability to remain calm under pressure. Building positive relationships with both patients and staff, staying informed about hospital procedures, and seeking regular feedback can help advocates navigate these situations and drive meaningful improvements in patient care.

What is the difference between Patient Experience Advocate vs Patient Liaison?

AspectPatient Experience AdvocatePatient Liaison
CredentialsTypically requires healthcare or customer service experience, sometimes certifications in patient advocacyOften requires healthcare or communication background, with similar certifications
Work EnvironmentHospitals, clinics, healthcare organizations focused on patient satisfactionHospitals, clinics, or insurance companies acting as communication bridges
Employer & Industry UsageUsed in healthcare settings to improve patient experienceCommonly used in healthcare to facilitate communication between patients and providers
Search & Comparison IntentHigh overlap in improving patient satisfaction and communication rolesSimilar focus on patient communication, but more on coordination

The main difference is that Patient Experience Advocates focus on enhancing overall patient satisfaction and addressing concerns, while Patient Liaisons primarily facilitate communication between patients and healthcare providers. Both roles require healthcare knowledge and excellent communication skills, but their specific functions differ slightly within the patient care process.

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For Patient Experience Advocate jobs, the most frequently searched job titles are:

Patient Experience Advocate jobs near you

Client Experience Advocate

Elk Grove Village, IL • On-site

Innoved Institute, LLC
Individual, Family and Community Social Assistance • 1 - 10 employees
Learn more about Innoved Institute, LLCexternal

$45K - $50K/yr

Full-time

Medical, Dental, Vision

Re-posted 20 days ago

Job description

Benefits:
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Vision insurance
  • Bonus based on performance
  • Training & development
  • Opportunity for advancement

Client Experience Advocate
 In-Person | Full-Time | Monday–Friday, 8:00 AM – 4:30 PM 
About Innoved Institute 
Join a fast-paced company making a direct contribution to improved patient outcomes through the support of surgeon training and education
 
 Innoved Institute partners with physicians, medical device companies, and healthcare organizations to support hands-on surgical training labs across the United States and internationally. We coordinate specimen logistics, laboratory support, needs assessment, and educational lab experiences that help advance physician training and medical innovation.
 
 We are seeking a highly organized, detail-oriented Client Experience Advocate to join our growing team. This role is ideal for someone who thrives in a fast-paced environment, enjoys helping clients, and takes pride in delivering exceptional customer service. This is not a call center position.
Our Values Matter 
At Innoved Institute, we believe that skills can be taught, but values matter. We are looking for team members who align with our core values and genuinely care about making a difference. 
·        Service – We go above and beyond to support our clients, teammates, and partners. 
·        Integrity – We do the right thing, even when no one is watching. 
·        Respect – We value every person, every donor, and every interaction. 
·        Quality – We take pride in accuracy, attention to detail, and delivering excellence. 
·        Innovation – We embrace problem-solving, adaptability, and continuous improvement. 
If these values resonate with you, we would love to meet you. 
What You’ll Do 
·        Serve as a primary point of contact for clients via phone and email 
·        Coordinate client orders and ensure accurate order entry and documentation 
·        Assist with order logistics coordination across all departments 
·        Provide timely updates to clients and maintain a high level of client communication 
·        Help create a positive and professional client experience throughout the process 
What We’re Looking For 
·        Strong customer service and communication skills 
·        Excellent organization and attention to detail 
·        Ability to multitask and prioritize in a fast-paced environment 
·        Comfortable using email, Microsoft Office, and learning new systems 
·        Administrative, order entry, logistics, customer service, laboratory, healthcare operations, medical technician, specimen coordination, or 
         coordinator experience preferred 
·        Positive attitude, professionalism, and willingness to learn 
·        Experience in surgical training, anatomy lab, or medical device environment is a plus, but not required — training on content and specific 
         services will be provided 
·        A genuine alignment with our values of Service, Integrity, Respect, Quality, and Innovation 
Why Join Innoved? 
·        Be part of a unique and growing medical education company 
·        Opportunity to make an impact in healthcare and physician education 
·        Collaborative and supportive team environment 
·        Fast-paced role with variety and growth opportunity 
·        Training and development provided 
Searchable Key Words:
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