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Patient Experience Advocate Jobs (NOW HIRING)

Tanner Clinic

Patient Advocate I

Layton, UT · On-site

$16.25 - $21/hr

Trend problem areas as they relate to the patient experience * Document all calls and in-person ... Frequent stress dealing with complex patient advocacy issues

Medicine Journal

Patient Advocate

Chattanooga, TN · On-site

$16.25 - $21/hr

The Patient Advocate spends time visiting and listening to patients and their families in order to bring about the most positive experience at Erlanger Health. The Patient Advocate makes regular ...

Medicine Journal

Patient Advocate

Chattanooga, TN · On-site

$16.25 - $21/hr

The Patient Advocate spends time visiting and listening to patients and their families in order to bring about the most positive experience at Erlanger Health. The Patient Advocate makes regular ...

Hartford HealthCare at Home

Patient Advocate

Norwich, CT · On-site

$17.75 - $23/hr

The Patient Advocate is responsible for supporting customer and patient experience efforts in local and defined areas within Hartford HealthCare including for managing customer complaints and ...

New

Solvera Healthcare

Patient Advocate

Peoria, IL · On-site

$16 - $19/hr

... patient experience. The duties could be in the front office area, checking patients in and out, or ... The Patient Advocate is not a supervisory role PRIMARY RESPONSIBILITIES * Greets patients and ...

Mercy

Patient Experience Associate

Saint Louis, MO · On-site

The Patient Experience Associate plays a vital role in supporting continuity of care and delivering ... Serve as a patient advocate by addressing concerns and facilitating connections to additional ...

Hartford HealthCare at Home

Patient Advocate

Willimantic, CT · On-site

$16.75 - $21.75/hr

The Patient Advocate is responsible for supporting customer and patient experience efforts in local and defined areas within Hartford HealthCare including for managing customer complaints and ...

HOPCO

Patient Advocate

Phoenix, AZ · On-site

$17.50 - $22.75/hr

Experience * Minimum two years' experience in the medical field dealing with issues of a clinical nature. * Experiencing in collecting, analyzing, and reporting data is preferred. Requirements * None ...

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Patient Experience Advocate information

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How much do patient experience advocate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for patient experience advocate in the United States is $20.67, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.12 per hour, depending on experience, location, and employer.

What are some common challenges faced by patient experience advocates, and how can they be addressed?

Patient Experience Advocates often encounter challenges such as managing sensitive patient concerns, balancing the needs of patients with institutional policies, and effectively communicating between patients, families, and healthcare teams. Addressing these challenges requires strong interpersonal skills, empathy, and the ability to remain calm under pressure. Building positive relationships with both patients and staff, staying informed about hospital procedures, and seeking regular feedback can help advocates navigate these situations and drive meaningful improvements in patient care.

What are the key skills and qualifications needed to thrive as a patient experience advocate, and why are they important?

To thrive as a Patient Experience Advocate, you need a background in healthcare administration or customer service, strong problem-solving abilities, and often an associate's or bachelor's degree in a related field. Familiarity with patient feedback systems, electronic health records (EHRs), and customer relationship management (CRM) tools is typically required. Exceptional interpersonal skills, empathy, and conflict resolution abilities help you effectively address patient concerns and foster positive relationships. These skills are crucial for ensuring patient satisfaction, enhancing care quality, and supporting a culture of continuous improvement in healthcare settings.

What is a patient experience advocate?

A Patient Experience Advocate is a professional who works within healthcare settings to ensure patients have positive experiences throughout their care journey. They serve as a liaison between patients, families, and healthcare providers, addressing concerns, resolving complaints, and helping to improve service quality. Patient Experience Advocates often provide education about hospital policies, assist with communication, and gather feedback to help healthcare organizations enhance patient satisfaction. Their goal is to make healthcare more patient-centered and responsive to individual needs.

What is the difference between Patient Experience Advocate vs Patient Liaison?

AspectPatient Experience AdvocatePatient Liaison
CredentialsTypically requires healthcare or customer service experience, sometimes certifications in patient advocacyOften requires healthcare or communication background, with similar certifications
Work EnvironmentHospitals, clinics, healthcare organizations focused on patient satisfactionHospitals, clinics, or insurance companies acting as communication bridges
Employer & Industry UsageUsed in healthcare settings to improve patient experienceCommonly used in healthcare to facilitate communication between patients and providers
Search & Comparison IntentHigh overlap in improving patient satisfaction and communication rolesSimilar focus on patient communication, but more on coordination

The main difference is that Patient Experience Advocates focus on enhancing overall patient satisfaction and addressing concerns, while Patient Liaisons primarily facilitate communication between patients and healthcare providers. Both roles require healthcare knowledge and excellent communication skills, but their specific functions differ slightly within the patient care process.

More about Patient Experience Advocate jobs
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What states have the most Patient Experience Advocate jobs? States with the most job openings for Patient Experience Advocate jobs include:
What job categories do people searching Patient Experience Advocate jobs look for? The top searched job categories for Patient Experience Advocate jobs are:
Patient Experience Advocate jobs near you

Patient Advocate I

Tanner Clinic

Layton, UT • On-site

$16.25 - $21/hr

Full-time

Posted 16 days ago

Tanner Clinic rating

6.4

Company rating: 6.4 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

Job description

Job Type
Full-time
Description
Tanner Clinic has immediate opening for a full-time Patient Advocate at our Layton Parkway location.
Essential Job Responsibilities:
  • Serve as the primary clinic contact to resolve patient concerns and complaints
  • Take patient complaints by phone or in person and work within the system to resolve the patients' concern to the satisfaction of the patient whenever possible
  • Interact with or refer to physicians or other clinic personnel including administration
  • Understand clinic policies and procedures
  • Work with staff to resolve concerns and improve services; take an advocacy position with all patients
  • Offer information to patients and direct them to various providers/specialties within Tanner Clinic
  • Provide community resources to patients and/or staff to facilitate individualized care in and outside of Tanner Clinic
  • Answer patient portal questions and send invitation to create an account
  • Make sure all waiting rooms at all locations have Patient Advocate business cards
  • Encourage staff to utilize the patient advocate as a resource in helping to improve the patient experience
  • Trend problem areas as they relate to the patient experience
  • Document all calls and in-person visits
  • Answer questions for patients regarding policies and protocols with the goal of limiting patient frustration and avoid transferring questions to various departments
  • Work as a team to develop the Patient Experience Department to promote fluid patient/provider feedback resulting in improvement of patient relations throughout Tanner Clinic
  • Support patients who may need support during their scheduled service at Tanner Clinic

Requirements
Education:
High School Degree or equivalent; bachelor degree preferred
Experience:
Minimum two years of experience in customer service; at least six months of experience in a health care setting. Patient care experience preferred.
Performance Requirements:
Knowledge:
  • Knowledge of the healthcare field i.e., clinical and administrative systems, departments, and medical practices
  • Including: clinic financial policies and reimbursement payment requirements
  • Knowledge of counseling, conflict resolution, and customer service principles and applications
  • Knowledge of research methods to identify issues and clarify policies; understanding of medical terminology

Skills:
  • Analyze data, policies, and requirements to prepare an objective and comprehensive reports using computers for both research and reporting
  • Defuse tense situations through diplomatic problem-solving
  • Balance the needs of clinic with the needs of patient

Abilities:
  • Communicate effectively with patients, staff, and external contacts via phone, in person, and through well-written communications
  • Demonstrate leadership to resolve immediate and long-term patient concerns
  • Establish and maintain effective relationships with a variety of people

Equipment Operated:
Standard office electronic equipment
Work Environment:
  • Office setting with some interactions throughout the clinic
  • Consistent contact with individuals from diverse backgrounds
  • Minimal exposure to communicable diseases
  • Frequent stress from tense and uncomfortable situations

Mental/Physical Requirements:
  • Combination of sitting, standing, walking, and climbing stairs
  • Frequent stress dealing with complex patient advocacy issues

What Tanner Clinic employees say

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