Wound Care Clinical Director

The Regional Clinical Director is responsible for the clinical management and the strategic growth of the ProCare Wound Healing Programs and other wound care continuum programs for the assigned area of responsibility. This position is responsible for the complete oversight of the ProCare Wound Healing Program. The Regional Clinical Director has oversight of the day-to-day center clinical operations, staff management, financial management, quality/performance improvement, and clinical functions oversight. The Regional Clinical Director is also responsible for maintaining collaborative and consultative client relationships within and outside the hospital organization and for creating effective working relationships. The Regional Clinical Director directs clinical staff and works in conjunction with contracted staff to ensure quality care is provided to all patients, ensures compliance with State and Federal regulations, and ensures ProCare Policies and Procedures are enacted accordingly.

o Oversees the day-to-day clinical management of outpatient clinic(s), and other wound care continuum programs, as applicable.

o Continuously assesses current clinic flows, processes, and procedures, identifies areas of improvement, and develops and implements best practices and appropriate changes to improve outcomes.

o Works with hospital and company personnel to ensure the availability of adequate resources, supplies, equipment, and services.o Facilitates the flow of information and maximizes effective communication throughout the program.

o Prioritizes responsibilities and directs the work of the Center’s clinical staff and non-clinical staff.

o Collaborates with other health care providers across the wound care continuum, ProCare Healing Centers®, Providers, and Medical Director regarding clinic and patient needs.

o May function as a Documentation Assistant (scribe) in accordance with ProCare Healing Centers policy.

· Manages direct reports in conjunction with the company and hospital HR departments. This includes interviewing, hiring, motivating, coaching, counseling, establishing performance expectations, and conducting performance reviews. (5%)

· Performs Financial Management (10%):

o Manages and coordinates the revenue cycle for ProCare Healing Centers and for the hospital partner, in conjunction with the Regional Director as appropriate.

o Stay current with reimbursement changes, providing physician and staff updates and education as needed.

o Review key financial reports, identify key indicator trends, and develop plans to implement best practices to ensure fiscal responsibility.

o Tracks and reports all ancillary revenues generated by the program.

o Manages costs through appropriate utilization and management of labor and supply across the wound care continuum.

o Works with ProCare Healing Centers support team to complete financial reviews and present results to hospital leadership.

Manages Community Education/Marketing functions (20%)

· Works collaboratively, as part of a multi-functional team, to best determine key target referral sources, and develops a systematic approach to build those customer relationships and increase ProCare Healing Centers® referrals.

· Maintains, monitors, and updates the list of Physician Practices within a given radius of the hospital on an ongoing basis.

· May be required to visit Physician Practices and interact with key providers to provide awareness of the ProCare Healing Centers® program. Document all physician office interactions, as well as the visits with the Physician with the ProCare Regional Director/Marketing Director.

· Communicates on a regular basis with the (C)DO and/or (C)VPO and the hospital leaders, regarding goals, targets, and other relevant referral development information, as needed.

Manages Quality/Performance Improvement functions (10%):

o Implements and manages a continuous ProCare Healing Centers® Performance Improvement Program (PIP) and strives to meet ProCare Healing Centers® quality indicators. Ensures the program is integrated into the partner hospital’s PIP program.

o Participates in hospital committees as appropriate and ensures timely and accurate documentation in the patient record and outcomes database.

o Monitors patients, referring physicians, and customer satisfaction.

o Ensures that the Joint Commission National Patient Safety Guidelines are followed, that ProCare Healing Center/Hospital Partner employees complete all annual requirements, including compliance requirements, and creates an environment that promotes the escalation of compliance concerns as appropriate.

· Manages clinical functions (20%):

o Is responsible for coordinating the clinical activities and directing the work of the clinical staff. This includes patient care assessment, patient care planning and implementation, and working on patient care quality improvement. The CPD partners with the (C)DO and/or (C)VPO for review of clinical practice.

o As needed, serves as case manager to a group of wound care patients, including specific assessments and direct patient care according to protocols and procedures, clinical competence in procedural skills, treatments, and patient/caregiver education related to wound care management.

o Performs hyperbaric-related duties, as needed, upon completion of the ProCare Healing Centers Hyperbaric training.

o May perform hyperbaric safety director duties after completing the required ProCare Healing Centers hyperbaric safety director training. Will be asked to obtain Certified Hyperbaric Registered Nurse (CHRN) credentials within 2 years of being in this position.

· Manages Relationships (15%):

o Maintains excellent relationships with hospital clients and continuously seeks to understand needs, confirm goal alignment, and demonstrate value proposition. Identifies the hospital's strategic goals and objectives and manages the program to achieve those goals, while remaining compliant with all ProCare Healing Centers operations standards. Works effectively and seamlessly at all levels within the partner hospital. Participates in hospital department/management meetings and actively participates in Hospital communication activities.

o Builds and develops effective working relationships with wound care program providers, clinical and support staff. Encourages all program staff to provide excellent customer service to members of other hospital departments.

· Performs other duties as required.

Physical Demands:

Being in a stationary position for extended periods of time (4 hours or more)

Lifting/moving items up to 20 pounds

Viewing computer screen for extended periods of time (4 hours or more)

Lifting/moving items up to 75 pounds with equipment assistance

Keying frequently on a computer for 4 hours or more

Repetitive motions

Moving about

Pushing/pulling

Reading

Bending/stooping

Communicating

Reaching/grasping/touching with hands

Detecting sounds by ear

Writing

Close, distance, and peripheral vision

Traveling distances (car, airplane, etc.)

Color perception

Work Environment:

Normal office environment

Exposure to mechanical equipment

Primarily indoors environment

High noise level

Patient care environment

Electrical current

Shift work

Proximity to moving objects

Exposure to Hazards (blood-borne pathogens, toxic chemicals, flammable explosive gases, etc)

* Other Duties:

The job description is intended to describe the general nature and level of work performed by people assigned this classification and is not designed to cover or contain a comprehensive listing of activities, duties responsibilities that are required of the employee for this job. Management retains the discretion to add or delete the duties of the position at any time.

This position does NOT create an employment contract, implied or otherwise.

Required Education, Experience, and Credentials:

· Current Registered Nurse (RN) license to be maintained throughout the duration of employment in this position

· Bachelor’s degree in Business Administration, Healthcare Administration, Nursing or related field preferred and 1 in the healthcare industry or clinical operations experience

· OR Associate’s degree in Business Administration, Healthcare Administration, Nursing or related field preferred and 2 in the healthcare industry or clinical operations experience

Management/supervision of nurses experience preferred.
Wound care 'in clinic' preferred

Required Knowledge, Skills, and Abilities:

· Demonstrated competency in BLS (Basic Life Support)

· Demonstrated knowledge of regulatory/accrediting requirements for healthcare organizations

· Proficient in Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint)

· Strong interpersonal, verbal, and written communication skills, including group presentation skills

· Strong analytical and quantitative skills

· Strong customer service and follow-up skills

· Strong organization, time management skills, and ability to multi-task in a fast-paced environment

· Leadership and teaching skills

· Strong relationship-building and influential skills

· Strong team building and motivational skills

· Ability to work with ProCare Healing Center leadership and hospital management.

· Budget and strategic planning skills

· Ability to travel overnight if requested

Responsibilities

· Ensure clinical functions of ProCare Wound Care Centers are executed appropriately.

· Communicating between ProCare Leadership and Hospital Administration and staff

· Ensure policies and procedures with the Medical Director, Regional Director, and Board of Directors are adhered to.

Qualifications

• Currently licensed as a Registered Nurse under the laws of the state of Oklahoma.
• Experience and knowledge related to home health standards of care, regulations, rules, and laws.
• Prefer nurses with at least three (3) years of experience in an administrative or supervisory position.
• Recent experience in direct patient care is preferred.
• Must have excellent organizational skills and be able to adjust to changing tasks frequently.
• Light to moderate degrees of stress incurred in daily employment.
• Must have a valid driver's license, reliable vehicle, maintain valid auto liability insurance, and be able to drive throughout the service area under a variety of weather conditions.
• Excellent verbal and written communication skills.

Required Knowledge, Skills, and Abilities:

· Current Basic Life Support (BLS) / CPR certification - to be maintained throughout the duration of employment in this position.

· Initial and ongoing work-related competencies

· Hyperbaric equipment and systems troubleshooting skills.

· Attention to detail.

· Ability to work in a fast-paced environment.

· Strong interpersonal, oral, and written communication skills.

· Basic math skills.

· Organization and time-management skills.

· Problem-solving skills.

· Customer service and follow-up skills.

· Ability to stay calm and relax patients.

· Working knowledge of software applications for wound management preferred.

· Proficient in Microsoft Office Suite skills (Outlook, Excel, Word).