Front Desk/Office Manager - Plastic Surgery - Montclair, NJ

Front Desk/Office Manager - Full Time
Job Description

The Front Desk/Office Manager will provide exceptional customer service to patients while maintaining an organized work environment. The Front Desk/Office Manager should be a dependable, dynamic, and enthusiastic individual who has flexibility within their schedule to be able to stay until the job is completed.

• Welcome patients and answer phones in a friendly, positive and professional manner while always providing superior customer service.
• Schedule patient appointments, present patient quotes; collect and post payments.
• Maintain accurate, updated patient information and create new patient accounts in the electronic medical records.
• Confirm appointments with patients, as well as notifying them if there are any changes in the schedule.
• Check in/out patients.
• Maintain the waiting area, providing a warm and welcoming atmosphere for new and returning patients.
• Organize schedules for Doctors and clinical staff.
• Comply with HIPAA regulations.
• Check patients insurance eligibility.
• Focus on the patient/Insurance requests by following through on them until they are resolved to the patients’ satisfaction and within the insurance guidelines.
• Document issues and follow up on responses from all the team members in a timely manner.
• Review explanations of benefits for payment accuracy, denials and appeals.
• Communicate with patient and collect Out of Pocket fees prior to surgery.
• Analyze and maintain reports to ensure timely submission of claims.
• Identify problem accounts requiring further work.
• Provide information to insurance carriers or patients regarding patient accounts.
• Become acquainted with various skin care products that are for sale in the office and sell the products to patients.
• Become acquainted with treatments offered by the practice.

Education and Experience:

• 2 years of college education is preferred, but a high school diploma with patient relations experience will be taken into consideration.
• 2+ years working in a medical office.
• Plastic surgery experience not required but preferred.

Skills and Abilities:

• Must be able to multi-task.
• Detail-oriented.
• Solid computer skills, including knowledge of Microsoft Excel and Word; internet savvy.
• EMR experience helpful - Nextech preferred.
• Ability to keep up and work within a fast-paced environment.
• Commitment to excellence and high standards.
• Strong organizational skills; able to manage priorities and workflow.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Ability to effectively communicate with people at all levels and from various backgrounds.
• Must be able to speak, read, write, and understand the primary language used in the workplace.
• Professional appearance and demeanor.

COMPETENCIES:

• Client Focus - Manage difficult or emotional customer situations; Respond promptly to customer needs; Solicit customer feedback to improve service; Respond to requests for service and assistance; Meet commitments.
• Oral Communication - Speak clearly and persuasively in positive or negative situations; Listen and get clarification; Respond well to questions.
• Teamwork - Balance team and individual responsibilities; Exhibit objectivity and openness to others' views; Give and welcome feedback; Contribute to building a positive team spirit; Put success of team above own interests; Able to build morale and group commitments to goals and objectives; Support everyone's efforts to succeed.

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Achievement-oriented -- enjoys taking on challenges, even if they might fail
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• Autonomous/Independent -- enjoys working with little direction
• Innovative -- prefers working in unconventional ways or on tasks that require creativity
• High stress tolerance -- thrives in a high-pressure environment

Job Types: Full-time, Monday through Friday

Pay: $24.00 - $28.00 per hour depending on experience