Technical Support Specialist

Valor Paytech is seeking a Technical Support Specialist to join our team!

The Technical Support job is to lead our Technical Support team which assists customers by providing product and service information and resolving technical issues.

Tech Department Responsibilities:

• All technical support of company products and services provided to current and potential customers

• Program and Deploy Merchant Terminals and Software

• Provide frontline customer support, including hardware/software troubleshooting and diagnosis

• Multitask merchant requests and product issues with a sense of urgency

• Establish and maintain relationships with merchants.

Qualifications:

• At least 1 year of management experience within a tech department in the payment space required

• Knowledge of POS (point of sale) industry hardware, software, and procurement

• Related experience in the computer technical support field, onsite technician experience a plus

• Proficient in Microsoft Office, word, excel & outlook required

• Proven ability to work in a fast-paced and dynamic environment

• Must be able to adapt and learn new skills in a fast-paced industry

• Excellent communication both oral and written

• Self-motivated, team player, detail-oriented, and well-organized;

• Passion for technology and desire to solve problem

• Learn and utilize software programs quickly and efficiently

• Superior problem-solving and troubleshooting skills

Previous payment industry/technical support experience is preferred

Bilingual is a plus **

Valor Paytech is a Fintech Industry Leader & will provide you with the training and tools needed for you to grow with our team!