IT Technical Support Associate

Primary City/State:

Tucson, Arizona

Department Name:

IT Customer Support-Corp

Work Shift:

Day

Job Category:

Information Technology

Innovation and highly trained staff. The Information Technology professionals at Banner Health are utilizing cutting edge technology to change health care for the better. If you’re ready to change lives, we want to hear from you.

Banner Health is seeking an experienced Copier/MFP Printer Technician; Responsible for managing entire Printer fleet.  Perform full range of on-site maintenance, repairs and preventive maintenance on company owned Konica Minolta devices to include technical diagnostics, break/fix, installation, removal, and helping customers on the phone. Applicant must possess some knowledge of network printing and troubleshooting.  Must be able to disassemble, clean, replace, reassemble, test and adjust. Must possess electrical and mechanical aptitude. Ability to work independently and part of a team. Maintain tool kit supplies, and accurate inventory for assigned territory.

Health care is full of possibilities. Information Technology plays a pivotal role in excellent patient care at Banner Health. If you’re looking to leverage your abilities – you belong at Banner Health.  

Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.

POSITION SUMMARY
This position serves as an entry level position which assists with technical support for copiers, printers, MFPs, and other computer device hardware. Under close supervision incumbents apply lessons learned by assisting in equipment installation, service repair and preventative maintenance in accordance with standard guidelines and procedures.

CORE FUNCTIONS
1. Assists staff with the installation of new or relocated copiers, printers, multifunction devices and other computer device hardware, following standard departmental procedures and standards.

2. Follows standard procedures to perform preventative maintenance on fleet devices. Documents all actions, places appropriate parts/supply orders.

3. Follows standard procedures to perform basic troubleshooting activities. Documents all actions using tracking management systems. Keeps customers informed through problem resolution.

4. Assists with moves, adds, changes, and repairs of hardware equipment.

5. Assists with hardware inventory, parts/supplies inventory and hardware needs for the facility/location. Maintains an accurate car stock inventory. Assists with ensuring appropriate levels of equipment are maintained.

6. This position provides technical support to all levels of staff and leadership at designated work location(s), following established guidelines and procedures.

Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Banner Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.

NOTE: The core functions are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent's immediate manager.

Banner Health Leadership will strive to uphold the mission, values, and purpose of the organization. They will serve as role models for staff and act in a people-centered, service excellence-focused, and results-oriented manner.

MINIMUM QUALIFICATIONS

Must possess knowledge as typically obtained through the completion of an associate’s degree in electronics, computer technology or related field.

Knowledge of copiers, multifunction devices, printers, peripheral devices, laptops, desktops and other related equipment operations, diagnostics and repairs. Must possess good oral and written communication skills. Requires excellent customer service skills to interact with all levels within the organization. As is typical in this industry, variable shifts and hours and carrying/responding to a pager may be required.

PREFERRED QUALIFICATIONS

General knowledge of information technology and healthcare is desirable. CompTIA A+ certification desired. General knowledge of the use of test instruments and hand tools.

Additional related education and/or experience preferred.