Customer Service Associate Must-Have Resume Skills and Keywords
Are you interested in improving your job outlook and increasing your salary? How can you demonstrate that you are the most qualified candidate for a Customer Service Associate position? Of course continuing to gain experience working as a Customer Service Associate may be your best qualification, but there are other ways you can also develop your skills, like continuing education or volunteer opportunities. More immediately, however, you can be ready for your next opportunity or promotion by educating yourself about the duties, responsibilities, and required skills of a Customer Service Associate and making sure your resume reflects your experience properly. In order to do so, you’ll want to know that employers commonly feature Customer Relationship Management and Customer Acquisition as the most prominent terms in their Customer Service Associate job descriptions, yet those who have held the position of Customer Service Associate and list it on their resume indicate Cashier and Stocking more predominantly. Do you know what you would list? We designed the ZipRecruiter Career Keyword Mapper to help you solve this problem and hopefully improve your resume. Using machine learning tools paired with industry research, our Marketplace Research Team helped analyze millions of job postings and resumes to identify the most important keywords related to Customer Service Associate jobs. Our goal is to help you discover opportunities to improve your resume or to help you understand what skills and qualifications you need to be a Customer Service Associate or to advance your career into beyond this role.
Top Skills Mentioned in Job Descriptions
Employers require a broad range of skills and qualifications in their descriptions of Customer Service Associate positions. The top three keywords make up 41.46% of the total set of top terms. Look to the Resume Checklist below to see how Customer Relationship Management, Customer Acquisition, and Sales and Marketing shares stack up against the share from resumes. Customer Service Sales, Customer Retention and Hospitality represent an additionally healthy share of the employer Customer Service Associate job postings with their combined total of 30.42%. At 28.1%, Public Relations, Product Knowledge, Customer Behavior, and Direct Sales appear far less frequently, but are still a significant portion of the 10 top Customer Service Associate skills and requirements according to employers.
Top Skills Mentioned in Resumes
Job seeker resumes showcase a broad range of skills and qualifications in their descriptions of Customer Service Associate positions. The top three keywords represent 46.87% of the total set of top resume listed keywords. Look to the Resume Checklist below to investigate how Cashier, Stocking, and Data Entry match up to employer job descriptions. Answer Phones, Vendor Management, and Receptionist are still quite common, and a respectable share of skills found on resumes for Customer Service Associate with 24.46% of the total. At 28.67%, Database, Outlook, Invoicing, and Business Administration appear far less frequently, but are still a significant portion of the 10 top Customer Service Associate skills and qualifications found on resumes.
Most Important Skills Required to Be aCustomer Service Associate as Listed by Employers and Employees
Here is a simple table of the top 10 skills and qualifications as listed by employers in Customer Service Associate job postings since January of 2018, followed by the top 10 skills and qualifications most commonly listed by people who held the title of Customer Service Associate on their resumes.
Top Customer Service Associate Skills
|Skills Required by Employers||Share|
|Customer Relationship Management||17.88%|
|Sales and Marketing||10.89%|
|Customer Service Sales||10.78%|
|Skills Listed by Employees||Share|
Customer Service Associate Resume Checklist
Our Resume Keyword Checklist is based upon an analysis of the most commonly found terms within both job descriptions and resumes for Customer Service Associate roles. Our algorithm helps isolate phrases and patterns to identify the most frequently recurring and reused keywords from each data source, while correcting for uncommon and outlier results. Various heuristic methodologies are then applied to ultimately create two top 20 lists of the most important and significant skills, certificates and requirements found within Customer Service Associate job postings and resumes. We then merge the two lists together and use a combination of statistics and rules-based scenarios to create a list that is audited by the Marketplace Research team, and finally turned into the checklist you see below. Our hope is that knowing this information can help you make your best impression with your next potential employer.
Uncommon Keywords on Customer Service Associate Resumes
Customer Service Sales
Employer job listings tend to list Marketing Campaign, Customer Retention, Customer Service Sales, Customer Insights, Sales Experience, Hospitality, Entrepreneurship, Marketing Strategy, Public Relations or Host/Hostess as requirements in Customer Service Associate job descriptions; however, job seekers mention them far less frequently on their resumes. If you possess any or all of these experiences, including these keywords prominently on your resume when applying for a Customer Service Associate role may help you stand out more to hiring managers.
Common Keywords on Customer Service Associate Resumes
Customer Relationship Management
Human Resources Experience
Both employer job listings and resumes from people who’ve held the role of Customer Service Associate tend to always include skills and requirements found in this list. Whether you’ve only got Customer Relationship Management, Product Knowledge or Human Resources Experience in your background and experience, make sure to highlight the term prominently on your resume. As a job seeker you’ll be competing with many others who are bound to have as many as you (or more!) of these common resume keywords highlighted in their application for a job as a Customer Service Associate.
Uncommon Keywords on Customer Service Associate Job Descriptions
Employer job listings infrequently list Receptionist as important skills or qualifications in Customer Service Associate job descriptions. Nevertheless, job seekers mention them much more commonly in their resumes. If you possess this experience, including this keyword prominently on your resume when applying for a Customer Service Associate role may go unnoticed or even discounted by hiring managers.
FAQs about Customer Service Associate Skills and Resume Keywords
What are the most important Customer Service Associate job skills to have on my resume?
The most common important skills required by employers are Customer Relationship Management, Product Knowledge and Human Resources Experience. These skills and requirements are just as likely to be mentioned by employers as well as on resumes of people that held a job as a Customer Service Associate, suggesting that having these keywords on a resume are important for success as a Customer Service Associate. Additionally, employer Customer Service Associate job descriptions list Marketing Campaign as a desirable experience, even though Marketing Campaign appears 5.84 times less on resumes, suggesting that it's worth considering including this skill if you possess the experience.
What are the least important Customer Service Associate job skills to have on my resume?
Although you'd probably love to load up your resume with every possible keyword you can, employers tend to look for the things they specify in the job description. Our analysis suggests that highlighting too prominently a term like Receptionist which appears 0.33 times less often than in job descriptions for a Customer Service Associate role indicates that highlighting this on your resume may not be a great way to get noticed.
How do I make sure my resume has all of the right keywords for a Customer Service Associate position?
Unless your resume has a good density of the following skills and experience listed, you may not be considered for the role of Customer Service Associate. Make sure to include a strong showing for the following keywords on your resume:
- Customer Relationship Management
- Product Knowledge
- Human Resources Experience
- Marketing Campaign
- Customer Retention
- Customer Service Sales
- Customer Insights
- Sales Experience
- Marketing Strategy
- Public Relations
Before applying for a Customer Service Associate job
At ZipRecruiter, we understand better than anyone the importance of using the right keywords to describe your experience — it’s crucial to attracting the right employers! We built our business on the ability to effectively match job seekers with employers using AI-technology that understands your resume and how likely you are to be noticed by a potential future employer. Having a ZipRecruiter profile that showcases your most relevant skills and abilities can help you get recruited into a new role as a Customer Service Associate. Get started on your journey with a new ZipRecruiter Profile today!