Customer Service Associate Must-Have Resume Skills and Keywords
Are you interested in improving your job outlook and increasing your salary? How can you demonstrate that you are the most qualified candidate for a Customer Service Associate position? Of course continuing to gain experience working as a Customer Service Associate may be your best qualification, but there are other ways you can also develop your skills, like continuing education or volunteer opportunities. More immediately, however, you can be ready for your next opportunity or promotion by educating yourself about the duties, responsibilities, and required skills of a Customer Service Associate and making sure your resume reflects your experience properly.
We designed the ZipRecruiter Career Keyword Mapper to help you solve this problem and hopefully improve your resume. Using machine learning tools paired with industry research, our Marketplace Research Team helped analyze millions of job postings and resumes to identify the most important keywords related to Customer Service Associate jobs. Our goal is to help you discover opportunities to improve your resume or to help you understand what skills and qualifications you need to be a Customer Service Associate or to advance your career into beyond this role.
The most important keyword to employers in Customer Service Associate job descriptions is Customer Service, appearing in a massive 44.56% of job postings. If you don’t have Customer Service listed on your resume, there may not be a reason to apply. Communication Skills, English Speaking and Counter are still quite important, but a smaller sliceof the employer Customer Service Associate job postings with their combined total of 19.29%. At 19.32%, Cooking, Merchandising Reset, Frozen Food, and Order Picking appear far less frequently, but are still a significant portion of the 10 top Customer Service Associate skills and requirements according to employers.
The top three keywords people who held Customer Service Associate descriptions listed on their resumes are Customer Service (appearing on 35.55%), Cashier (appearing on 11.56%), and MS Office (appearing on 9.27%). 56.38% of resumes with Customer Service Associate descriptions have at least one of these terms. The Resume Checklist will help you make sense of whether or not employers are also demanding these skills. Communication Skills, Scheduling, and Detail Oriented are still quite common, and a respectable share of skills found on resumes for Customer Service Associate with 21.17% of the total. At 22.44%, Technical, Microsoft Excel, English Speaking, and Data Entry appear far less frequently, but are still a significant portion of the 10 top Customer Service Associate skills and qualifications found on resumes.
Here is a simple table of the top 10 skills and qualifications as listed by employers in Customer Service Associate job postings since January of 2018, followed by the top 10 skills and qualifications most commonly listed by people who held the title of Customer Service Associate on their resumes.
Top Customer Service Associate Skills
|Skills Required by Employers
|Skills Listed by Employees
Our Resume Keyword Checklist is based upon an analysis of the most commonly found terms within both job descriptions and resumes for Customer Service Associate roles. Our algorithm helps isolate phrases and patterns to identify the most frequently recurring and reused keywords from each data source, while correcting for uncommon and outlier results. Various heuristic methodologies are then applied to ultimately create two top 20 lists of the most important and significant skills, certificates and requirements found within Customer Service Associate job postings and resumes. We then merge the two lists together and use a combination of statistics and rules-based scenarios to create a list that is audited by the Marketplace Research team, and finally turned into the checklist you see below. Our hope is that knowing this information can help you make your best impression with your next potential employer.
Uncommon Keywords on Customer Service Associate Resumes
Employer job listings tend to list Proactive or Counter as requirements in Customer Service Associate job descriptions; however, job seekers mention them far less frequently on their resumes. If you possess any or all of these experiences, including these keywords prominently on your resume when applying for a Customer Service Associate role may help you stand out more to hiring managers.
Common Keywords on Customer Service Associate Resumes
Both employer job listings and resumes from people who’ve held the role of Customer Service Associate tend to always include skills and requirements found in this list. Whether you’ve only got Innovation, Cooking, Troubleshooting, Compliance, Customer Service, English Speaking, Documentation, Communication Skills or Collaboration in your background and experience, make sure to highlight the term prominently on your resume. As a job seeker you’ll be competing with many others who are bound to have as many as you (or more!) of these common resume keywords highlighted in their application for a job as a Customer Service Associate.
Uncommon Keywords on Customer Service Associate Job Descriptions
Employer job listings infrequently list Cashier, Detail Oriented, Problem Solving Skills, Technical, Scheduling, Multi Tasking, Accuracy, MS Office or Answering Phones as important skills or qualifications in Customer Service Associate job descriptions. Nevertheless, job seekers mention them much more commonly in their resumes. If you possess any or all of these experiences, including these keywords prominently on your resume when applying for a Customer Service Associate role may go unnoticed or even discounted by hiring managers.
The most common important skills required by employers are Innovation, Cooking, Troubleshooting, Compliance, Customer Service, English Speaking and Documentation. These skills and requirements are just as likely to be mentioned by employers as well as on resumes of people that held a job as a Customer Service Associate, suggesting that having these keywords on a resume are important for success as a Customer Service Associate. Additionally, employer Customer Service Associate job descriptions list Proactive as a desirable experience, even though Proactive appears 3.6 times less on resumes, suggesting that it's worth considering including this skill if you possess the experience.
Although you'd probably love to load up your resume with every possible keyword you can, employers tend to look for the things they specify in the job description. Our analysis suggests that highlighting too prominently terms like Cashier, Detail Oriented, Problem Solving Skills, Technical, Scheduling, Multi Tasking and Accuracy may be something to reconsider. These 7 terms appear 2.09, 2.45, 2.46, 2.55, 2.77, 2.82 and 2.83 times less frequently, respectively, than in job descriptions for a Customer Service Associate role. This indicates that highlighting any of these keywords on your resume may not be a great way to get noticed by a potential employer.
Unless your resume has a good density of the following skills and experience listed, you may not be considered for the role of Customer Service Associate. Make sure to include a strong showing for the following keywords on your resume:
- Customer Service
- English Speaking
- Communication Skills
Additionally employers frequently list the following as desirable qualities in a Customer Service Associate candidate, but they are far less common on most resumes:
Finally people who held the position of a Customer Service Associate and list it on their resume are adding these terms that are less likely to be noticed by employers. You may want to consider downplaying these terms on your Customer Service Associate application:
- Detail Oriented
- Problem Solving Skills
- Multi Tasking
- MS Office
- Answering Phones
At ZipRecruiter, we understand better than anyone the importance of using the right keywords to describe your experience — it’s crucial to attracting the right employers! We built our business on the ability to effectively match job seekers with employers using AI-technology that understands your resume and how likely you are to be noticed by a potential future employer. Having a ZipRecruiter profile that showcases your most relevant skills and abilities can help you get recruited into a new role as a Customer Service Associate. Get started on your journey with a new ZipRecruiter Profile today!