Blue VirtuConnect Virtual Visit Assistant FT (Virtual; Must be located in South Carolina)

Doctors Care/UCI Medical Affiliates, Inc. Remote, OR

Blue VirtuConnect Virtual Visit Assistant FT (Virtual; Must be located in South Carolina)

Doctors Care/UCI Medical Affiliates, Inc.

Remote, OR

Expired: August 31, 2022 Applications are no longer accepted.

Full-Time

Title: Virtual Visit Assistant (VVA)

Location: Virtual; Must be located in South Carolina

Status: Full-Time

Who Are We?

UCI Medical Affiliates, Inc. (UCI), located in Columbia, South Carolina, provides non-medical management and administrative services to 50+ Doctors Care urgent care centers and 20+ Progressive Physical Therapy facilities located throughout South Carolina. For decades our family of brands have provided exceptional, convenient, and affordable healthcare experiences to families and communities all over the Palmetto State.

Blue VirtuConnect is a new virtual primary care platform that allows BlueCross BlueShield insured patients to see one of our qualified providers from a phone, tablet or computer. The visits are by appointment only for the provision of longitudinal care.

Why Doctors Care? Here’s What We Offer!

Competitive wages with annual market data review
Generous PTO
401K with 100% vested match
Health, dental, vision insurance
Health Reimbursement Account
Flexible Spending Account
Short term and Long-term Disability
Whole and Term Life Insurance
Employee Discounts
Rewarding Careers
Great working environment

What Are We Looking For?

The Telemedicine Virtual Assistant (TVA) prepares patients for telehealth visits by completing triage, demographic information, and history/questionnaires via telephone. The TVA will also complete follow-up phone calls to patients and will document their responses. The TVA completes other administrative duties such as: medical record requests, work notes, and taking phone call concerns and delivering messages appropriately for the provider to follow-up. TVA must have access to reliable, high speed internet access.

Essential Job Responsibilities:

Assists with office work, such as scanning, data entry, creating aggregate reports, paperwork preparation, and more.
Recognizes patient distress and takes action as necessary.
Maintains an optimistic, professional career-oriented demeanor (positive role model) and complies with department dress code rules. Exemplifies excellent customer service relations with patients, visitors, physicians and co-workers.
Calls patients back 48 hours after their telehealth visit and properly documents responses within medical records and forwards messages to provider appropriately.
Completes work note requests and sends to either patient or their employer as needed.
Completes medical record requests received within the office. Prints, scans, emails, and faxes requests in accordance to request while ensuring compliance with HIPAA.
Answers phone calls and sends messages to providers as needed.
Completes triage via phone including updating demographics, insurance, medical history, family history, and current medications prior to the patient’s telemedicine appointment.
Communicates with diverse patient population, pre and post their telemedicine visit.
Responds to digital messages in timely manner and forwards concerns as necessary.
Assists with billing and charge entry, and refers patients to the billing department for assistance if needed.
Move to an onsite location within two hours if the event of a remote power outage.
Other duties as assigned.

Do You Have What It Takes?

Minimum Qualifications:

High School Diploma or equivalency (GED)
Flexibility to work various shifts, weekends and holidays
Strong interpersonal/customer service skills; must be able to communicate well with wide variety of individuals within the organization and work well in a team-based environment
Strong organizational skills
Ability to work in a fast-paced environment with multiple tasks; and strong attention to details
Strong verbal and written communication skills
Competent in Microsoft Office applications, including Word, Excel and PowerPoint
Knowledge of medical terminology
A team player and a self-starter. Able to work independently and efficiently
Excellent time management skills and ability to multi-task
Excellent customer service skills both with patients and company contacts

Preferred Qualifications:

One-year certificate from college or technical school with concentration in administrative support for medical settings or at least 3 years of experience in a primary care medical office, health clinic, ambulatory care clinic or occupational office
CMA, RMA or EMT certification
Experience working within a telemedicine environment
Medical billing and coding experience