Network Voice Engineer

Directly support voice systems and computer networks to contribute to an effective and efficient working environment throughout the Companies.

This Jobot Job is hosted by: Mitch Hagen
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Salary: $95,000 - $135,000 per year

A bit about us:

We offer clear strategies with smart, personalized solutions that match your goals and show you the path to achieve them. We’re with you every step of the way — leveraging our nationally-recognized research, capital market and investment banking expertise, and a large full-service investment firm. Our personal approach is rooted in the values, stability, and discipline of our 87-year-old employee-owned company that is as independent as you are.

Why join us?

FINANCIAL
401(k) self-directed and traditional
Employee stock ownership plan
Parental, adoption and surrogacy leave
Health spending account
Medical flex account
Dependent care flex account
Parking/mass transit flex account

HEALTH
Health, dental and vision plans
Employer Paid Life, AD&D and Disability Insurance
Voluntary insurance buy-up options
Telemedicine services

PROFESSIONAL DEVELOPMENT
Recognition programs
Tuition reimbursement program
Professional designation programs
Internal and external training
Career growth opportunities
Continuing education scholarship for children of employees

CULTURE
Strong support for work-life balance
Community minded
Access to leadership at all levels
Employee appreciation events

Job Details

Qualifications:
Four-year college degree and/or significant related work experience
Five years of hands on experience with VOIP systems design, implementations, support, monitoring, and security. Experience in Avaya Voice Systems required.
Detailed knowledge of Avaya Communication 8.X in a distributed and centralized environment, Avaya Session Manager 8.X, VoIP (H.323 and SIP) and TDM (ISDN and RBS), applications in a Call Center environment, Avaya Peripheral Gateways, Avaya CMS, Modular Messaging, AES, Avaya 1X Agent, Avaya Voice / VOIP / SIP / ANALOG.
Advanced technical knowledge of VoIP/IP telephony systems, prem and cloud. Strong hands-on knowledge of the configuration and optimization of systems.
Must have a strong understanding of industry standard VOIP technologies including SIP, H.323, G.711, G.729, TCP/IP, DHCP, SNMP, TFTP, IEEE 802.3 family, QoS, and CoS.
Experience designing and implementing Cisco Room Kit and Telepresence solutions
Experience with Web Conferencing solutions such as Webex, Microsoft Teams and Zoom
Background in UCaaS, and other related technologies
Excellent verbal and written communication skills
Self-starter, able to work independently and as part of a team in a fast paced environment
Time management and prioritization skills.
Consistently treat others with respect and maintain professional attitude and behavior.
Ability to develop strong working relationships.
Proficient computer skills and knowledge of software packages and their applications to include Microsoft Office and Microsoft operating systems.
Ability to manage multiple activities and changing priorities.
Ability to work under pressure and to meet tight deadlines.
Ability to safely lift and carry as much as 35 pounds.
Communicate in a clear and service oriented manner. Use appropriate, professional language and grammar to effectively exchange ideas and information.
Follow policies and procedures. Maintain client confidentiality.
Flexible work schedule is a requirement, must be able to work nights and weekends when necessary.

Duties:
Engineer will be responsible for managing technical excellence within the Voice/Network Team and providing technical assistance
Engineer will be responsible for administering and support of Davidson Avaya and Cisco technologies.
Installs and maintains voice, data, and video equipment according to layouts, floor plans, sketches, and wiring diagrams
Ability to design, administer, troubleshoot, and support dial-plans and call flows/vectors
Able to manage and support legacy Avaya PBX solutions (PRI, Analog, Digital)
Work closely with other Davidson IT department
Learn and adhere to all company policies and procedures. Attend scheduled meetings or training sessions around existing or new policies and/or procedures. Recommend changed to IT procedures to improve productivity and/or reduce costs. Participate in policy or procedure meetings. Review and update specific policies considered an area of expertise.
Regarded as a subject matter expert and may act as a technical project leader
Provides technical support and maintenance for new or existing telecommunications services
Understand an adhere to the IT Change Management process
Closely follow IT Standards and Operating Procedures
Manage IT Tickets and Support issues

Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.