Brew Brothers/Sportsbook Supv

Job Description

Job Title: Supervisor Race Sportsbook-Outlet

Department: Race/Sportsbook

Reports To: Manager Race Sportsbook-Outlet

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following and other duties that may be assigned.

Responsible for assisting Race Sportsbook Manager-Outlet in the day to day operations of the Sportsbook and Food and beverage outlet, be a brand ambassador for Caesars Entertainment, provide excellent customer service, coach employees, and ensuring compliance with all departmental policies and procedures. Responsible for all Sportsbook, and F&B floor operations of the outlet on an assigned shift:

Hold pre-shift meetings, station assignments, break schedules, evaluating and documenting of performance, covering call outs, handling guest opportunities, team member issues, updating the logbook, requisitioning and issuance of product, audit of clock in and sign in record by shift, evaluation of equipment and stock levels, taking appropriate actions to ensure all areas are in working order, communicating with outgoing and incoming Supervisor/ Managers, evaluating side work, Supervision of all staff.

Responsible for supervising the training of new Hourly & Supervisory TM's. Responsible for periodic performance evaluations, progressive discipline. Must keep and process proper documentation of attendance, discipline, incidents, and schedules, meeting notes, reports and any other related material in a timely manner using the appropriate forms provided. Requires knowledge of liquor dispensing equipment, soda dispensing equipment, and beer systems. Requires knowledge of products offered recipes, prices, internal control procedures and all Company as well as Department policies. Related tasks include but not limited to scheduling, Over & Shorts, Comment Cards, P&L Briefs & Statements, Business Plan Objectives, Budgeting & Planning, coordination of supervisor's span of control.

Operate the department following all Indiana Safety and Health guidelines. Obtains optimum efficiency and economy of operations and maximizes profits by performing assigned duties personally or through subordinate staff. development of menus, SOP's for safe and efficient preparation of food utilizing various cooking techniques and equipment.

KEY JOB FUNCTIONS & QUALIFICATIONS

Functions:
• Complies with Indiana Gaming Commission Regulations, approved internal controls, as well as

company policies.
• Supervises all wagering policies of the Race & Sportsbook
• Ensure all AML & Title 31 procedures are followed and tracked accurately
• Supervises the function of all personnel in Sportsbook Operations ensuring maximum productivity.
• Coaches, guides and instructs personnel in the proper performance of duties.
• Administers evaluations, performance reviews and merit compensation within established guidelines.

Maintains work schedules for assigned personnel.
• Assists with personnel development including hiring, training and disciplinary actions
• Ensures betting limit guidelines are followed
• Resolve any disputes by following posted house rules and working with local regulatory bodies to

ensure compliance
• Monitors competitors' practices and technological innovations affecting the Race & Sports book

betting industry. Remains aware of legislative action affecting business opportunities.
• Ensures customer recognition and development are foremost duties for all personnel, using tools

available appropriately.
• Ensures that departmental procedures conform to all regulatory requirements and provide maximum

security for the company's assets.
• Inspects facilities and equipment are available and functioning properly. Informs management of any

issues with equipment or needed repairs
• Create a fun, positive work environment for all employees of Caesars Entertainment.

Qualifications:
• Sports enthusiast
• Excellent interpersonal and communication skills with guests and employees.
• Excellent verbal and written skills in English.
• Ability to analyze financial statements.
• Ability to explain wagering to new guests
• Ability execute departmental budget.
• Excellent organizational skills.

SOCIAL SKILLS AND EXPERIENCE

Must have an outgoing, energetic and enthusiastic attitude. Must be comfortable initiating conversations

and creating a fun environment with our guests.

EDUCATION and/or EXPERIENCE

College Degree with Financial or Business background preferred. 2 years supervisor experience required.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and

procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively

before groups of customers or employees of organization.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions,

percentages, area, circumference, and volume.

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral

instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

REQUIRED PERSONAL COMPETENCIES

Responsible for fostering a fun environment. Responsible for being gracious to all guests and co-workers.

Responsible for promoting a positive influence in the community and participating in company-sponsored

events. Enthusiastically supports, actively promotes and demonstrates superior customer service in

accordance with department and company standards and programs. Ensures that behavior and appearance are in compliance with established standards. Maintains a professional work environment with management

and staff.

CERTIFICATIONS, LICENSES, REGISTRATIONS:

Must qualify for, obtain and maintain a gaming license from the Indiana Gaming Commission. Must

qualify for, obtain and maintain a license from the Indiana Horse Racing Commission. Must be certified

in an approved alcohol awareness course and obtain and maintain a Indiana Liquor License and

Serv Safe Certification.

PHYSICAL DEMANDS/WORK ENVIRONMENT

Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate

last minute requests and changes.
• Must be able to work independently.
• Must be able to sit, stand or walk for long periods of time (minimum 4-6 hours).
• Must be able to respond calmly and make rational decisions, when handling guest and employee

conflicts.
• Must be able to maneuver throughout all areas of the property and from floor to floor either by

stairways (minimum of 20 steps) or escalator.
• Responds to visual and aural cues.
• Must have the manual dexterity to operate a computer and other necessary office equipment.
• Must be able to tolerate areas containing second hand smoke, dust, loud noises and bright lights.
• Must be able to work varied shifts, weekends and holidays as needed.

ACCESS TO GAMING FACILITY

Requires access to the gaming floor

DISCLAIMER

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or

working conditions associated with the job. While this is intended to be an accurate reflection of the

current job, management reserves the right to revise the current job or to require that other or different

tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).