$18.59 - $23.34/hr
Full-time
Posted 20 days ago
Job description
Responsibilities:
- Assists patients in the checking in/checking out process and completing necessary paperwork.
- Educates patients in post care instructions and their healthcare coverage responsibilities.
- Scans medical insurance information and obtains authorizations from insurance carriers for medications or make up referrals to specialists as needed.
- Scans lab reports, consultations, office notes, and messages for placement in appropriate charts.
- Pulls charts for licensed practitioner or front desk staff as needed and files completed charts appropriately.
- Forwards records to Bon Secours Charity Health or other parties as directed.
- Assists physician in obtaining patient results and scheduling office appointments when needed.
- Maintains inventory of medical supplies, immunizations, and equipment in order to request supplies in a timely manner.
- Performs routine maintenance of medical equipment including logging daily temperatures of the refrigerator/freezer.
- Logs all samples received with expiration dates, manufacturers, and lot numbers.
- Records all distributed samples by patient name, date, and number of samples given.
- Checks expiration dates on all stored medications/immunizations on a weekly basis and keeps record of all expired items that are discarded.
- Records all injections and immunizations in medication log as well as patient chart.
- Performs all functions as necessary for the successful implementation of the NYS immunization transmissions.
- Handles all questions regarding the office and procedures.
- Reviews correspondence, memoranda, and routine reports and communicates with the Office Manager.
- Oversees the daily schedule for the physician Understands and helps assure compliance with HIPAA.
- Performs other duties as assigned.
Qualifications/Requirements:
Experience:
Minimum of one (1) year of customer service and/or medical office experience preferred. Medical Assistant experience preferred.
Education:
High School Diploma or equivalent required.
Licenses / Certifications: MA or Order entry certificate preferred.
Other:
N/A
Special Requirements:
N/A
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Senior Patient Account Representative?
A: To succeed as a Senior Patient Account Representative, key technical skills include proficiency in medical billing and coding systems, strong knowledge of insurance policies and reimbursement processes, and expertise in navigating electronic health records (EHRs) and practice management systems. Soft skills such as excellent communication and interpersonal skills, empathy, and problem-solving abilities are also crucial, as they enable representatives to effectively resolve patient and provider issues, negotiate with insurance companies, and build strong relationships with stakeholders. By combining these technical and soft skills, Senior Patient Account Representatives can effectively manage complex patient accounts, resolve issues efficiently, and drive revenue growth, ultimately supporting their career advancement and effectiveness in the role.
Q: What is the career path for a Senior Patient Account Representative?
A: A Senior Patient Account Representative typically progresses through a career path that starts with entry-level roles such as Patient Account Representative or Medical Billing Clerk, then advances to mid-level positions like Patient Account Coordinator or Insurance Specialist, and finally reaches senior roles like Senior Patient Account Representative or Patient Access Manager. Key opportunities for skill development in this role include mastering medical billing and coding systems, developing strong communication and negotiation skills, and staying up-to-date with industry regulations and compliance requirements. Long-term career prospects for Senior Patient Account Representatives may include transitioning into leadership roles, such as Director of Patient Access or Revenue Cycle Manager, or pursuing specialized certifications like Certified Medical Reimbursement Specialist (CMRS) or Certified Professional Coder (CPC).
