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$15

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$44

How much do patient account analyst jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for patient account analyst in the United States is $25.51, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $32.21 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Patient Account Analyst, and why are they important?

To thrive as a Patient Account Analyst, you need strong analytical skills, attention to detail, and a solid understanding of healthcare billing and reimbursement, typically supported by a degree in finance, healthcare administration, or a related field. Proficiency with billing software, electronic health records (EHR) systems, and knowledge of coding standards such as ICD-10 and CPT are commonly required. Excellent communication, problem-solving abilities, and customer service skills help you navigate complex patient inquiries and collaborate with internal teams. These competencies are crucial for ensuring accurate billing, timely revenue collection, and positive patient experiences.

What are some common challenges faced by Patient Account Analysts when managing billing discrepancies?

Patient Account Analysts often encounter challenges such as navigating complex insurance policies, resolving billing discrepancies, and communicating effectively with both patients and insurance providers. These issues require strong attention to detail and problem-solving skills to ensure accurate account reconciliation. Additionally, staying updated with evolving healthcare regulations and payer requirements is essential to minimize errors and denials, making ongoing education and adaptability important aspects of the role.

What does a Patient Account Analyst do?

A Patient Account Analyst is responsible for managing patient billing accounts within a healthcare organization. They review medical bills, ensure accuracy of patient charges, resolve discrepancies, and work with insurance companies to process claims. Additionally, they may interact with patients to answer billing questions and assist with payment arrangements. Their goal is to ensure that accounts are up-to-date, accurate, and compliant with regulations. This role requires strong analytical skills, attention to detail, and knowledge of healthcare billing procedures.

What is the difference between Patient Account Analyst vs Medical Billing Specialist?

AspectPatient Account AnalystMedical Billing Specialist
CredentialsTypically requires a healthcare or finance-related certification, such as CPC or similarOften requires certification like CPC or equivalent
Work EnvironmentHospitals, clinics, healthcare organizationsMedical offices, billing companies, healthcare providers
Primary ResponsibilitiesAnalyzing patient accounts, resolving billing issues, ensuring accurate account dataProcessing insurance claims, coding, submitting bills, following up on payments

While both roles involve billing and coding, a Patient Account Analyst focuses on analyzing and managing patient accounts for accuracy and resolution, whereas a Medical Billing Specialist primarily handles the submission and follow-up of insurance claims. Both roles require similar certifications and work in healthcare settings, but their core functions differ slightly in scope and focus.

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Patient Account Analyst jobs near you
Infographic showing various Patient Account Analyst job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 73% Full Time, 18% Part Time, and 8% Contract. Highlights an 81% Physical, 8% Hybrid, and 11% Remote job distribution, with an average salary of $53,061 per year, or $25.5 per hour.
Patient Account Analyst - HBC Management

Patient Account Analyst - HBC Management

Duke Health

Durham, NC • Remote

Full-time

Posted 9 days ago

Duke Health rating

7.2

Company rating: 7.2 out of 10

Based on 246 frontline employees who took The Breakroom Quiz

329th of 870 rated healthcare providers

Job description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Patient Revenue Management Organization

Pursue your passion for caring with the Patient Revenue Management Organization, which is the fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions for Duke Health.


REMOTE POSITION: Monday - Friday

General Description of the Job Class

Coordinate, prepare and analyze complex accounts receivable and/or financial reports. Review and analyze trends, advising PRMO, DUHS and PDC leadership regarding conclusions and recommendations. Serve as expert resource for covered area.

Duties and Responsibilities of this Level

65% Service Now Review/Testing:

  • Identify process improvements, including staff education/training, operational workflow modifications, system enhancements and external payer policy changes and work with Billing and Collection management to request and implement those improvements.
  • Enter Service Now tickets for system changes related to billing and collections.
  • Perform positive and negative testing of system changes to ensure appropriate updates are made and validate the process once the changes are moved to production.
  • Collaborate with DHTS Maestro Care team to communicate operational needs, coordinate testing efforts, and ensure appropriate turn around on changes and resolution of tickets.
  • Serve as an expert resource to leadership in decision-making process. Plays an integral role in implementing and managing change related to area of expertise.
  • Become a subject matter expert related to system logic and functionality.
  • Primary tester and liaison for system upgrade testing which includes performing parallel testing and providing feedback to leadership on issues found during testing.
  • Initiate and implement system logic changes per review of payor bulletins and guidelines.

30% AR Review:

  • Identify trends and opportunities for improvement for operational, payor, system and/or user issues.
  • Monitor clean claim rates and reporting to identify trends associated with edits across operational systems.
  • Escalate trends to management with recommendations for resolution with ideas/opportunities.
  • Proactively monitor payor rules and regulations related to claims logic build and billing guidelines.
  • Assist with facilitation of workgroup meetings including updating project log and validating testing within the system.
  • Prepare written reports and analysis for PRMO, DUHS and PDC leadership highlighting trends and appropriate recommendations/conclusions.
  • Maintain liaison with DUHS, PRMO and PDC management and staff, documenting reports and analysis and discussing results, trends and recommendations.
  • Conduct detailed research to identify trends, including a review of specifics in the appropriate accounts receivable and/or financial systems.
  • Act as a technical resource to operational management and staff on the appropriate interpretation of accounts receivable and/or financial data. Coordinate and mentor staff regarding accounts receivable and financial systems, analyses, reports and policies/procedures.

5% Other

  • Organize and lead committee meetings across DUHS, PRMO and PDC as it relates to accounts receivable and or financial data operation improvements.
  • Perform other related duties incidental to the work described herein.

Required Qualifications at this Level

Education:

Bachelor's Degree in business, healthcare administration, accounting, finance or a related field is required

Experience:

Minimum of four years of applicable experience.

Previous experience successfully managing complex projects involving multiple stakeholders with a consistent track record of delivering on time, or high quality results preferred.

A Master's degree in a related field can substitute two years of experience on a 1:1 basis.

Degrees, Licensure, and/or Certification:

Knowledge, Skills, and Abilities:

Data analysis and reporting Billing/Collections Insurance Claims Microsoft Office (Excel, Access, Word, Powerpoint) Good communication skills (verbal and written) are essential. Knowledge of Epic and IT related training/testing is essential.


Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.


Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.


Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.


Employment Type: FULL_TIME

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