About Weichert
Sourced by ZipRecruiter
Industry
Real estate
Company size
201 - 500 Employees
Headquarters location
Morris Plains, NJ, US
Year founded
1969
$65K - $90K/yr
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 7 days ago
Weichert Realtors rating
7.9
Based on 8 frontline employees who took The Breakroom Quiz
52nd of 152 rated real estate companies
Job description
Weichert Insurance Agency is hiring an IT Support-EPIC at the corporate location in Morris Plains, NJ. The IT Support-EPIC is responsible for handling the daily management and optimization of the Agency Management System (EPIC), Lead Management System and other Weichert Insurance systems and resources. This position ensures systems are current with the latest releases, enhances functionality, promotes adoption of new features, and maintains updated documentation in shared folders.
Job responsibilities include, but are not limited to, the following:
The ideal candidate will meet the following requirements:
The estimated base salary range for this position is from $65,000 to $90,000 (annually). The rate of pay offered will be dependent upon several factors including but not limited to the candidate's relevant skills, education, work experience, job location/geographic region, and/or certifications.
Weichert offers a comprehensive suite of benefit programs to all eligible employees, including medical, dental, and vision insurance, life and disability coverage, 401(k) retirement savings, Paid Time Off (PTO), Flexible Spending Accounts (FSA), and much more.
Job responsibilities include, but are not limited to, the following:
- Manages and updates EPIC and related systems with current software releases and patches.
- Manages the roll out of new features in EPIC to the Agency.
- Serves as a technical resource for staff inquiries related to systems and logins.
- Manages documentation of updates to procedures and guidelines on shared folders.
- Collaborates with internal teams to improve system functionality and user experience. Works with Training to update workflows based on changes to the system.
- Manages maintenance and Admin support of lead management system.
- Assists with data integration with other Weichert Systems.
- Assists with reporting between Weichert systems.
- Serve as liaison between Weichert Insurance Agency and Weichert Corporate IT.
- Assists with WIA compliance with IT/Cyber Security.
- Performs other duties as assigned.
The ideal candidate will meet the following requirements:
- High school diploma or GED
- Bachelor's degree in IT, Computer Science, or related field preferred
- One (1) to two (2) years of related insurance experience preferred
- Two (2) plus years of IT experience preferred
- Two (2) years EPIC or other Agency management systems experience preferred
- Experience with lead management systems preferred
- Proficiency in Microsoft Office suite of products
- Strong problem-solving and communication skills
- Ability to work independently and collaboratively across departments
- Knowledge of cybersecurity principles and compliance standards
- Good oral and written communications skills
- Ability to multitask in a fast-paced environment
- Strong attention to detail
- Basic math skills including addition, subtraction, multiplication, division, percentages, and fractions
- Knowledge and ability to use typical office equipment (PC, calculator, fax machine, etc.)
The estimated base salary range for this position is from $65,000 to $90,000 (annually). The rate of pay offered will be dependent upon several factors including but not limited to the candidate's relevant skills, education, work experience, job location/geographic region, and/or certifications.
Weichert offers a comprehensive suite of benefit programs to all eligible employees, including medical, dental, and vision insurance, life and disability coverage, 401(k) retirement savings, Paid Time Off (PTO), Flexible Spending Accounts (FSA), and much more.
weichert.com
Most Popular Jobs Similar to It Support Analyst
technology support analyst
tech support analyst
technical support analyst
it analyst
it support specialist
information technology support specialist
user support analyst
information technology analyst
it help desk analyst
it application support analyst
Other Helpful Pages Related To IT Support-EPIC
No Experience Epic Analyst Salaries
Frequently asked questions
Q: What skills or qualities help someone succeed as a IT Support Analyst?
A: To succeed as an IT Support Analyst, key technical skills include proficiency in operating systems (Windows, macOS, Linux), familiarity with help desk software and ticketing systems, and knowledge of common hardware and software troubleshooting techniques. Additionally, strong soft skills such as effective communication, problem-solving, and patience are essential for resolving user issues and providing excellent customer service. These technical and soft skills enable IT Support Analysts to efficiently diagnose and resolve technical issues, build strong relationships with users, and contribute to a positive and productive work environment.
Q: What is the career path for a IT Support Analyst?
A: A typical career progression for an IT Support Analyst involves starting as a Help Desk Technician, providing initial technical support to end-users, and gradually advancing to roles such as IT Support Specialist, where they handle more complex issues and provide tier-2 support. As they gain experience, they can move into mid-level positions like IT Service Desk Manager or Technical Support Team Lead, overseeing teams and implementing support processes. Ultimately, senior roles like IT Operations Manager or Technical Support Director may be attainable, where they oversee large-scale IT operations and make strategic decisions.
