Medical Office Assistant

Position: MEDICAL OFFICE ASSISTANT (MOA)

Type: Part-Time

Location: Vancouver, BC

Company Overview:  

WELL Health Technologies is an innovative technology-enabled healthcare company whose overarching objective is to positively impact health outcomes by leveraging technology to empower and support healthcare practitioners and their patients and is publicly traded on the Toronto Stock Exchange under the symbol "WELL."   WELL Health Clinic Network is currently comprising of 20 clinics in BC, 5 clinics in QC, and 1 clinic in ON. This makes us the largest single chain of primary healthcare clinics in BC and one of the largest in Canada.  Our team has over 200 healthcare practitioners, helping serve patients every day. Our clinics offer a wide array of services such as walk-in appointments, family medicine, sleep apnea facilities, Botox treatments, and women’s health clinics.   WELL exists to enable healthcare practitioners with best-in-class technology and services. The company has built a comprehensive practitioner enablement platform which includes digital Electronic Medical Record (EMR), practice management software, practitioner enablement tools, telehealth platforms, digital health apps that extend the features of EMRs, billing and Revenue Cycle Management (RCM) solutions, patient engagement technologies, clinic optimization tools, data protection solutions and more.   The platform empowers healthcare providers with digital healthcare products, tools, and services designed to enhance the delivery of care, improve their patients’ healthcare experience and health outcomes.  For more information about the companies, visit; www.well.company,  wellclinics.ca

 Position Summary:

The Company is currently searching for a motivated team player to join the exciting, fast-growing company.  You will be working in a team-based environment to support physicians in delivering excellent patient care.   If you love helping people, this job is for you.

 Key responsibilities:                                         

• Administrative duties - answer calls and greet patients in a helpful, respectful, and efficient manner, schedule appointments, manage referrals, result management and handle billing.  
• Lab Duties - include collecting and preparing laboratory specimens or perform basic laboratory tests on the premises, dispose of contaminated supplies, and sterilize medical instruments.
• Patient Care duties – Coordinate patient care through the clinic: checking in, prepping, escorting to exam rooms, preparing exam or treatment rooms, answering questions, providing post-appointment service, monitoring the waiting room.
• General duties – Ensure to keep patient information confidential and secure at all times.  
• Perform all other related clinical, administrative tasks or special tasks as required by clinic management.

Requirements:  

• High school diploma or the equivalent
• Exceptional customer service skills
• A Team Player
• Strong verbal and written communication skills
• Attention to detail and ability to plan, organize, and prioritize work.
• Ability to work independently as well as with a team.
• Ability to analyze, problem-solve and take the initiative.
• Open and accountable
• Ability to work varying shift patterns as needed by the clinic (including evenings and weekends)
• Experience as an MOA or MOA programs certification is an asset.
• Experience with EMR system OSCAR and a good understanding of MSP billing are assets.

WELL is committed to supporting a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and perspective. We strive to create an inclusive workplace where differences are celebrated and fuels our success – this is the WELL Way!