$15.75 - $21/hr
Part-time
Medical, Dental, Vision, Retirement, PTO
Posted 18 days ago
Job description
Job Title
Airport Customer Service Agent - PHL
Date
Friday, May 22, 2026
Entity
Unifi Aviation, LLC
State
Pennsylvania
City
Philadelphia
Base Pay Rate:
$ 19.19
Full/Part Time
Part Time
Exempt or Non-Exempt Position
Non-Exempt
Shift
A.M. shift, P.M. shift
Part Time Days
Days of the weekShiftShift Start TimeMonday, Tuesday, Wednesday, Thursday, Friday, Saturday, SundayA.M. shift, P.M. shift
Requirements and Description
Unifi has decades of experience in the aviation services industry. We continue to innovate, adapt, and grow by leaning on our experience and expertise in airline ground services. Our vision is to be the most respected company by providing exceptional experience getting aircraft and passengers to their destination safely.
We are seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect our employees, customers, and partners.
No experience is required. Paid training is provided for all new employees. Join our team and see where the flight benefits can take you.
Job Summary:
Responsible for providing customer service to passengers for all aspects of arrivals, ticketing, check-in including boarding, baggage services, reservations, and any other queries or complaints.
Benefits:
- Flight Privileges: Offered after 30 days for employees and eligible family members!
- Weekly pay for hourly employees (could change it specific to the state e.g. CA)
- Full time starts at 30 hours per week!
- Paid time off (for full-time employees).
- Comprehensive Medical, Dental and Vision Insurance (for full-time employees).
- 401k for all employees.
- Exclusive discounts and additional wellness programs.
Job Duties:
- Assist passengers with a friendly welcome, through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.
- Handle all aspects of ticketing and check-in by operating a computerized system. This includes boarding, baggage service, reservations and resolving related complaints and problems.
- Direct passengers through Customs, Immigration, and Quarantine.
- Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.
- Push wheelchairs with passengers through all areas of the airport.
- Adhere to all safety procedures and policies.
- Perform other related duties as assigned within the appropriate skill, experience and, capabilities expected for this position.
- Complete work in a safe and secure manner, following company safety and operational standards
- Immediately report safety and security incidents as well as potential hazards in line with the Unifi Fair and Just Culture Policy.
Qualifications:
- High School diploma or GED.
- Must be at least 18 years of age.
- Must be able to obtain credentials required as per airport or state or customs requirements.
Physical requirements:
- Must be able to constantly lift up to 70lbs and more, push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, reach out, and grasp; and frequently climb, and crawl.
Working conditions:
- Must be able to work in rotating shifts and hours, nights, weekends and holidays, overtime.
- Must be able and open to work in outside weather conditions which may include severe seasonal elements.
- Must be fluent in Spanish.
"Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status."
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Customer Service Agent?
A: To succeed as a Customer Service Agent, key technical skills include proficiency in communication tools, such as phone systems, email software, and customer relationship management (CRM) systems, as well as knowledge of product or service offerings. Essential soft skills include empathy, active listening, and problem-solving abilities, which enable agents to effectively resolve customer complaints and provide personalized support. By combining these technical and soft skills, customer service agents can build strong relationships with customers, resolve issues efficiently, and contribute to a positive brand reputation, ultimately supporting their career growth and effectiveness in the role.
Q: What is the career path for a Customer Service Agent?
A: A Customer Service Agent's typical career progression involves starting as an entry-level representative, progressing to a mid-level role such as Team Lead or Quality Assurance Specialist, and eventually moving into senior positions like Operations Manager or Customer Experience Manager. Key opportunities for skill development include learning communication, problem-solving, and conflict resolution techniques, as well as developing expertise in product knowledge, customer relationship management, and data analysis. Long-term career prospects may lead to roles in management, training, or specialized areas like customer success, account management, or business development, offering a range of opportunities for professional growth and advancement.
