Event Captain

About us:

Groovin' Gourmets is the catering division of Trolley Hospitality Companies, a Richmond-based hospitality group serving the greater Richmond and Hampton Roads regions. We specialize in delivering fresh, chef-crafted meals and seamless service for corporate functions, weddings, and social events of all sizes.

Our commitment to quality extends beyond the food--we believe our success starts with our people. Driven by a shared purpose of delivering happiness to our customers, community, and team, we focus on fostering a supportive and positive workplace where everyone's contributions are valued. We hope you will join us!

Our Values - The Trolley Way:

• No excuses
• Do the right thing
• Can-do attitude
• Always growing
• Help first--be the solution
• Transparency and honesty--no BS

Please visit our website at www.trolleyhouseva.com to learn more!

About you:

• Providing excellent customer service brings you joy.
• You are naturally able to build a good rapport with guests.
• You don't get flustered when there are multiple problems to be solved.
• You are able to pivot when there's something urgent and then pick up right where you left off.
• Attention to detail is your superpower.
• You are energized by making the schedule run like clockwork.
• You can visualize how to organize process for best efficiency.
• You are known for having exceptional problem-solving skills.
• You have experience with and enjoy nurturing and managing teams.
• You love to help others be successful.
• You are an experienced server who wants more variety and responsibility.

Event Captain Expectations:

• Responsible for the safe transport of food, drinks, and equipment to event venue.
• Manage all aspects of the event including set-up, serving meals and beverages, and take-down.
• Carry out the Sales Event Coordinator's plan for the event and be able to adapt to different venues when determining how to set up and organize service flow.
• Lead a team of co-captains, servers, and bartenders.
• Maintain good communication with the event host.
• Be resourceful and proactive in dealing with issues that may arise.
• Create an environment that supports and develops the members of your team.
• Be able to work flexible hours, including nights and weekends.

Event Captain Skills and Experience:

• 1-2 years of catering or banquet service experience
• Experience leading a team, whether in food service or other industry
• Excellent communication ability, both verbal and written
• Positive and empowering interpersonal skills
• Physical stamina to work long hours (must be able to lift 50 pounds)
• Covid-19 vaccination preferred

Event Captain Benefits:

• $24-26/hr + tips
• Discounts at all Trolley House Hospitality companies including catering services and vending items in our warehouse
• Part-time employees who work at least 1,000 hours a year are eligible for 401k matching after the first year
• Flexible scheduling-perfect for someone looking for a second job!