About Town Pump
Sourced by ZipRecruiter
Industry
Retail
Company size
201 - 500 Employees
Headquarters location
Butte, MT, US
Year founded
1953
$15.25 - $19.25/hr
Part-time
Medical, Dental, Vision, Retirement, PTO
Posted 10 days ago
Town Pump rating
5.9
Based on 75 frontline employees who took The Breakroom Quiz
16th of 47 rated convenience stores
Job description
The Town Pump Hotel Group is looking for a motivated and outgoing Hotel Front Desk Agent who will model our mission statement, "Genuine Hospitality from genuine people committed to providing comfort and service." All Front Desk Agents are required to engage in selling hotel rooms over the phone and in- person, explaining the amenities, benefits, and attempting to close the sale of each inquiry. All Front Desk Agents will be required to turn in sales leads by engaging in curious conversations with guests, reviewing hotel reports, listening, and being observant, etc. Town Pump is a growing company with ever-increasing opportunities for career growth.
As a Hotel Front Desk Agent, you will:
Town Pump Inc. is proud to be an Equal Employment Opportunity (EEO) employer. We are committed to equal employment opportunities regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, citizenship, marital status, disability, or Veteran status.
As a Hotel Front Desk Agent, you will:
- pleasantly greet guests and perform duties to provide guest transactions of check-in, check-out, billing, reservations, phone transfers, and other service and hospitality-related requests to meet Town Pump and brand operational standards.
- have knowledge of hotel and guest service operations, experience working with a computer, data entry, multi-line phone systems, and experience with cash handling and credit card transactions preferred.
- communicate in a courteous, professional manner with teammates, management, and guests, understand the importance of being punctual along with the flexibility of work schedules
- display a high degree of pride and integrity in job performance and can work independently with frequent interruptions.
- ensure the best possible experience for each guest, within the framework of Town Pump operating guidelines, complete all required company and brand-specific training and/or certifications in a timely manner, and complete all tasks and assignments as required by the Daily Front Office checklist.
- maintain secure master key control by signing out, securing, and signing in master keys, maintain proper cash control, and always keep the cash drawer secure under lock and key.
- collect and post incidental charges to guest rooms (i.e., fax, pet, cleaning charges)., utilize communications book to maintain shift communications, report all known issues with services, equipment, and property; and ensure work orders are in place.
- maintain a clean, organized, clutter-free front desk and work area always, and maintain a high degree of confidentiality of guest, company, and property information in compliance with Town Pump expectations.
- may be required to clean public areas, assist with breakfast service, fold laundry, occasionally clean a guest room, and other duties within the hotel.
- Engage in selling hotel rooms over the phone and in person, explaining the amentities, benefits and attempting to close the sale of each inquiry.
- Complete the front desk sales review checklist to help identify potential sales leads.
Town Pump Inc. is proud to be an Equal Employment Opportunity (EEO) employer. We are committed to equal employment opportunities regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, citizenship, marital status, disability, or Veteran status.
What Town Pump employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Front Desk Agent?
A: To succeed as a Front Desk Agent, key technical skills include proficiency in property management systems (PMS), familiarity with hotel operations, and basic computer literacy. Essential soft skills include excellent communication and interpersonal skills, the ability to multitask and handle high-pressure situations, and a customer-centric approach to provide exceptional service. By possessing these technical and soft skills, a Front Desk Agent can effectively manage guest interactions, resolve issues efficiently, and contribute to a positive guest experience, ultimately supporting career growth and effectiveness in the role.
Q: What is the career path for a Front Desk Agent?
A: A Front Desk Agent's typical career progression involves starting as an entry-level Front Desk Agent, where they handle guest services, manage reservations, and perform administrative tasks. As they gain experience, they can move into mid-level roles such as Front Desk Supervisor or Assistant Manager, overseeing front desk operations, training staff, and implementing policies. Senior roles like Front Office Manager or Director of Front Desk Operations often involve strategic planning, budgeting, and leading teams to achieve business objectives, providing opportunities for long-term career growth and advancement in hospitality management or related fields.
