OPS Records Technician - DBPR/Hotels and Restaurants - Tallahassee/Leon County

Requisition No: 656861 

Agency: Business and Professional Regulations

Working Title: OPS Records Technician - DBPR/Hotels and Restaurants - Tallahassee/Leon County

Position Number: 79900250 

Salary:  $15.00 PER HOUR 

Posting Closing Date: 06/19/2022 

DIVISION OF HOTELS & RESTAURANTS
OPS – RECORDS TECHNICIAN
POSITION NUMBER: 79900250

HIRING SALARY: $15.00 PER HOUR

**OPEN COMPETITIVE**

For information regarding this position vacancy, please contact the Licensing office at TierN.DHRLicensing@myfloridalicense.com using the subject ‘OPS Position’.

SPECIAL POSITION NOTES

• This position is located in the Division of Hotels and Restaurants, Bureau of Field Services.  The position is full-time and the selected candidate must be available M - F 8:00 a.m. – 5:00 p.m., with 1 hour for lunch.

***Preference will be given to applicants with Food Service, Lodging or Elevator experience***

The Division of Hotels and Restaurants licenses the food and lodging industry within the state of Florida, including: receipt and processing of license applications, collection of fees paid by licensees and enforcement of the laws and regulation of the food and lodging operators. The Records Technician position is located within the division's Bureau of Licensing and is responsible for processing licensing applications for the division.

Minimum Requirements

• Customer service experience assisting customers in person, in writing, and on the telephone.
• Data entry experience.

Preferred Experience

• Application processing experience.
• Experience working in the food service, lodging, or elevator industry.
• Experience with Florida Statute Chapter 509, Chapter 399 and/or Florida Administrative Code 61-C.

***Information contained in responses to Qualifying Questions concerning education, experience, knowledge, skills and/or abilities must also be disclosed on the State of Florida Employment Application.***

Duties and Responsibilities

The duties of this position include but are not limited to:

• Independently review applications for licensure to determine eligibility for registration, licensure and renewal in accordance with Laws and Rules.
• Profile, process, troubleshoot, scan and index elevator, food service, and lodging, licensure and renewal applications using department software.
• Assist the division with data entry functions for the division’s food service, lodging, and elevator applications.
• Participate as a team member by attending meetings, mentoring, cross training as appropriate and providing assistance in other areas as needed.
• Assist with processing incoming and outgoing mail.
• Assist in resolving licensing and data errors and report events or trends that affect application processing to supervisor along with recommendations for process improvement.
• Provide excellent customer service to internal and external customers in person, on the phone, and in writing.
• Perform other duties as assigned.

Knowledge, Skills & Abilities

• Excellent verbal and written communication skills.
• Knowledge of application requirements.
• Ability to understand and apply Florida Statutes, rules, policies and procedures for licensing and regulation of professionals and facilities, and consumer protection.
• Ability to plan, organize and coordinate work activities.
• Ability to compile, organize and analyze data.
• Ability to establish and maintain effective working relationships with others.
• Basic Internet research and navigation.
• Basic Microsoft office skills.
• General knowledge and utilization of office equipment.

Applicant Note: If you are the selected candidate for this position and hold a current license through the Florida Department of Business & Professional Regulation, you may be required to place your license in an inactive status.

NOTE: This position requires a security background check and/or drug screening and participation in direct deposit. You will be required to provide your Social Security Number (SSN) and date of birth in order to conduct this background check.

Applicants are required to apply through the People First system by the closing date, by applying online.  All required documentation must be received by the closing date of the advertisement.  If you have any questions regarding your application, you may call 1-877-562-7287.

The Florida Department of Business & Professional Regulation is committed to increasing recruitment and hiring of individuals with disabilities and improving employment outcomes.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DBPR Human Resources (HR) Office at (850) 487-2074. DBPR requests applicants notify HR in advance to allow sufficient time to provide the accommodation.

SPECIAL REMINDERS

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.  For more information, please visit the SSS website: http://www.sss.gov .

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

We hire only U. S. citizens and lawfully authorized alien workers. Our agency participates in the E-Verify System which is a federal government electronic database available for employers to use to verify the identity and employment eligibility of all persons hired to work in the United States.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.