About SampraSoft
Sourced by ZipRecruiter
Industry
It services
Company size
1 - 10 Employees
Headquarters location
Alpharetta, GA, US
Year founded
2005
Other
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Job description
IT Support Specialist
Performs IT support activities related to client interfacing and internal applications, systems, and hardware support and may interface with the client or internal users on related problem resolution providing up to Tier II support. Provides up to Tier 2 level troubleshooting of hardware/software on MS Windows-based networked PCs. Performs hardware installs and configurations of PC and/or Unix systems. Manages numerous administrative tasks, including but not limited to: physical inventory, online monitoring and creating reports. Creates and maintains MS Windows domain accounts. Troubleshoots operating systems and network issues on desktop PCs and servers. Performs basic UNIX functions including but not limited to evening backup tape processes. Mentors and cross-trains IT or CDK personnel. Maintains web pages using an HTML editor. Performs other related duties as assigned.
This role is 100% onsite in Hoffman Estates, Illinois.
Skills:
4 - 8 years of experience
Education:
Completed High School (Diploma or GED)
Languages:
English (Speak, Read, Write)
Required:
- IMAGING SYSTEMS
- INVENTORY
- IT SUPPORT
- MENTORS
- PCS
Additional:
- ADMINISTRATIVE TASKS
- PROBLEM RESOLUTION
Country: United States
State/Province: Illinois
City: Hoffman Estates
Address: 1950 Hassell Road, HOFFMAN ESTATES-1950 HASSELL
POSTAL CODE: 60169
100% on site.
Start Date: 05/01/2023
Hours Per Week: 40.00
Est. End Date: 10/06/2023
Hours Per Day: 8.00
Schedule Notes: Days Per Week: 5.00
Position still not filled was supposed to start in May. 6 month contract.
Rate Application: Per Hour
Currency: USD
Supplier FLSA Classification: N/A
samprasoft.com
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Frequently asked questions
Q: What skills or qualities help someone succeed as a IT Support Analyst?
A: To succeed as an IT Support Analyst, key technical skills include proficiency in operating systems (Windows, macOS, Linux), familiarity with help desk software and ticketing systems, and knowledge of common hardware and software troubleshooting techniques. Additionally, strong soft skills such as effective communication, problem-solving, and patience are essential for resolving user issues and providing excellent customer service. These technical and soft skills enable IT Support Analysts to efficiently diagnose and resolve technical issues, build strong relationships with users, and contribute to a positive and productive work environment.
Q: What is the career path for a IT Support Analyst?
A: A typical career progression for an IT Support Analyst involves starting as a Help Desk Technician, providing initial technical support to end-users, and gradually advancing to roles such as IT Support Specialist, where they handle more complex issues and provide tier-2 support. As they gain experience, they can move into mid-level positions like IT Service Desk Manager or Technical Support Team Lead, overseeing teams and implementing support processes. Ultimately, senior roles like IT Operations Manager or Technical Support Director may be attainable, where they oversee large-scale IT operations and make strategic decisions.