$22 - $28/hr
Full-time
Life, Retirement
Posted 23 days ago
Job description
Status: Hourly/Non-exempt
Location: Monroe County Branches (Brockport, Henrietta, Irondequoit & Webster)
Shift/Hours: Full-time, based on business needs. Business hours are Monday-Thursday 9am-4pm, Friday 9am-5pm and Saturday 9am-12pm. Must be flexible to meet current and future business needs.
General Summary:
Do you have a passion for helping people? If so, we are looking to hire you for a very important position, Member Service Advisor (MSA)!
Our MSA's work directly with our members each and every day, they are a strong representation of the credit union and our culture! Reliant Credit Union, ranked one of Rochester's top mid-sized workplaces eight years in a row, is seeking to add an energetic team member to support our Monroe County Branches.
As an MSA at Reliant, you will:
- Provide a positive member experience.
- Perform routine member transactions in a professional, confidential, and accurate manner.
- Assure that Reliant products and services are provided to our members.
- Experience exciting career opportunities!
We offer an excellent teamwork environment based on Accountability, Respect, and Teamwork, (ART), along with an excellent benefits package including our 401k retirement plan, life insurance benefits, insurance coverage options, career clothing, and other employee perks.
Requirements:Knowledge, Skills & Abilities:
- Professional and positive attitude, with a desire to help others
- Confidence to recommend products and services
- Excellent oral and written communication skills
- Ability to work in a fast-paced environment independently as well as with a team
- Ability to work a flexible schedule, including Saturdays
Required Training and Experience:
- High school diploma or equivalent is required.
- Previous cash handling, sales or customer service experience
Physical Requirements:
- Use keyboard, monitor, telephone, and other standard office equipment.
- Lift and move a minimum of 20 pounds.
- Capable of regular, reliable and timely attendance
Candidates considered for hire are subject to credit and other employment reference checks.
Reliant Community Federal Credit Union is proud to be an Equal Opportunity Employer, AA Disability/Veteran. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department via phone at 800-724-9282 or email at careers@reliantcu.com.
Frequently asked questions
Q: What skills or qualities help someone succeed as a Automotive Service Advisor?
A: To succeed as an Automotive Service Advisor, key technical skills include a strong understanding of vehicle systems, diagnostic procedures, and repair processes, as well as proficiency in using repair information systems and estimating software. Soft skills such as excellent communication, interpersonal, and problem-solving abilities are also crucial, enabling advisors to effectively interact with customers, technicians, and other stakeholders to resolve issues and meet customer needs. By combining technical expertise with strong interpersonal skills, Automotive Service Advisors can build trust, drive customer satisfaction, and contribute to the success of the service department, ultimately supporting their own career growth and professional development.
Q: What is the career path for a Automotive Service Advisor?
A: A typical career progression for an Automotive Service Advisor involves starting as a Service Advisor Assistant or Entry-Level Service Advisor, where they learn to communicate with customers, manage service schedules, and process repairs. As they gain experience, they can move into mid-level roles such as Service Advisor Lead or Service Manager, where they oversee team performance, manage inventory, and develop business strategies. Senior roles like Service Director or General Manager often involve high-level decision-making, business development, and leadership responsibilities, providing opportunities for long-term career growth and advancement in the automotive industry.
