Customer Service Phone Agent, Part Time

Qualfon

Fort Collins, CO

Expired: over a month ago Applications are no longer accepted.

$12 Hourly
Part-Time

Job Description

Work at Home Position, Part Time hours of 20 hours or more!

Job Description

We invest and grow your potential to be come the best you can be in customer service!

We are looking for consistent hard workers who like talking with and helping people!
We are searching for those who are familiar with dining out and passionate about food!
We want you to help customers calling YOU for help.
Build customer relationships by listening to their needs and then 'right fitting' them with solutions.
Be passionate about serving and helping others!
Reach out to us to see if you’re a good fit for our high performing team!

What skills you will need:

Minimum one year previous call center or customer service experience required
MUST live within a 25 mile radius of Fort Collins, CO
Ability to attend paid virtual classroom training program (Training is FULL TIME hours during the training period)
Self-motivated and able to work independently
Strong research/problem-solving skills
Ability to be flexible & accommodate change
Strong ability to communicate articulately and succinctly both verbally and in writing, along with Excellent listening skills
High energy
Passion to meet or exceed performance goals

Technical & System Requirements

This opportunity REQUIRES that you have the following equipment in order to perform the job:

Desktop or laptop (Apple/Mac & Chromebook are NOT compatible)
Operation system – Windows 10
Computer must have least 4GB of RAM
High speed Internet via wired ethernet connection, no Wifi, Satellite or Hot spot
Upload speed of 3 Mbps; Download speed of 10 Mbps
A noise cancelling USB port headset
Designated workspace free of interruption and distraction
webcam/video capabilities
Must have phone separate from the computer

How we support our Qualfon family members:

We invest in you: free online skill building seminars and hugely discounted continuing education opportunities with our Qualfon University, to earn online business degrees at all levels
We have staff whose only job is to make sure you have fun at work with activities, contests, community volunteering opportunities
Your whole wellness is important to us: on-site meditation room, 24/7 crisis support
We mentor your personal and professional development to grow you to promote and advance within our company, with our Stairway Program
Paid Training
Quarterly Outings to local restaurants and fun team building activities
Awesome swag, fun Nerf gun wars, and catered meals on Monday & Thursdays

“Be the Best. Make Each Person's Life Better.”

Company Description

Qualfon is a global provider of contact center, back-office, and business process outsourcing (BPO) services. We offer a full suite of customer lifecycle services including sales, customer care, technical support, and retention programs, and we are experienced at operating large client programs across multiple geographies. Qualfon also supports a variety of communication channels including voice, chat, email, IVR, social media, and blogs.
Qualfon's employee retention is often two times the industry average, which provides our clients more value with better quality at a lower price. The secret to our highly tenured and engaged workforce is simple: It's about people. We focus on what matters to our people, and that is their work life, plus their family, friends, community, spirituality, and health. We invest in the well-being of our people and, in return, they take better care of customers, clients, and our communities. With our mission to Be the Best BPO and Make People's Lives Better, Qualfon is consistently a top-ranking provider for clients and has helped many companies win coveted customer service awards.

Why Work Here?

Great team atmosphere!

Our Mission & Values: Qualfon’s mission is to help as many people as possible pursue their total vocation—as individuals and as members of society—by creating an ever-growing number of job opportunities as we strive to become the outsourcer of choice for our clients.