Hotel Restaurant Manager

Description:

Job Title: Service Manager

Location: Hotel Saint Vincent

Reports to: Director of Outlets

Employment Status: Full-Time, Exempt-Salary

At MML Hospitality we are on a mission to create the world's chicest hotels and restaurants. Led by visionary hotelier Liz Lambert, and powerhouse restauranteurs Larry McGuire & Tom Moorman, we believe in a seamless combination of food, service, and design. We create refined hospitality through attention to detail, storytelling, and extraordinary dining and retail experiences. MML is expanding at a steady pace. We currently manage and own the 75-room Hotel Saint Vincent in New Orleans, and we have two hotel projects in development in Aspen and in Austin that we will also own and manage. In addition to the nearly twenty restaurants, we currently operate or have under development, MML is also the F&B consultant at the Austin Proper Hotel, overseeing three restaurants, banquets, and in-room dining across the property. MML has a unique plan to own and operate each of its properties and the financial backing to only take on special projects in places we want to spend time.

We are looking for a team leader who is energetic, detail-oriented, analytical, rigorous, highly organized, passionate about hospitality, and experienced. This Individual should also create a culture of diversity, inclusivity, collaboration, and teamwork. Advanced interpersonal skills to help navigate complex working relationships and a strategic mindset that allows to plan and develop talent management, training, and safety.

MML Hospitality Benefits:

• Competitive Compensation
• Quarterly Bonus Potential
• 401k + Match
• PTO, Sick Pay, and Personal Days
• Health, Dental, Vision, Life, Long/Short Term Disability, and Pet Insurance
• Wine Education Reimbursement
• MML Restaurant and Hotel Discounts
• Advancement and Community Service Opportunities
• Relocation Assistance

Essential Functions and Duties:

The position of Service Manager is an overall leadership position responsible for the overall quality of guest experience, food & service, financial performance, and maintenance of the property and all staff within it. Responsibilities include the following overall daily operations but are not limited to:

• Work productively with the Director of Outlets and Executive Team to exceed guest expectations, provide great service, and memorable guest experiences
• Capture and retention of regular guests
• Upkeep of product cost, R&M, and expense control
• Reporting and accounting of Areas of Responsibilities to Director of Outlets and Executive Team
• Work with the hotel team to create & maintain exciting, accessible, profitable, and fun wine and beverage programs
• Mentor, train, and develop existing and new employees to enhance their knowledge, hospitality, administrative abilities, and operations skills to create enjoyable service programs that correlate to the concepts and goals of the hotel. This includes but is not limited to developing educational programs, cultivating, and engaging in guest relations, and executing private events on the property.
• Instill & expand service standards and education for the hotel, extending to staff development/education opportunities during daily shifts & monthly meetings.
• Maintain cleanliness and organization in the storage areas
• Participate in and ensure the execution/completion of all standard inventory practices on property monthly
• Drive an increase in sales and profit on the property while maintaining cost control.
• Maintenance of Hotel to County Health Department Standards

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to function well in a high-paced and at times stressful environment.

Education and Experience:

• At least two years previous experience in a well-established restaurant
• Hotel experience ideal
• An equivalent combination of relevant education and/or experience considered

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle, or feel objects, tools or controls. The employee is frequently required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.

MML Hospitality is an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, gender, age, marital status, sexual orientation, disability, veteran status or any other prohibited basis. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job related factors.

PM22

PI190476879