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Hotel Assistant Manager Jobs (NOW HIRING)

Hotel Assistant Manager Reports To: Hotel Manager Department:Hotel Minimum Pay Rate:$25.00 per hour Job Code:ASM Pay Grade:HOTEL4 Date Written:08/22/2013 Revision Date:01/01/2024 Job Summary:

The Hotel Assistant works closely with the staff from all departments to assure that standards are being met. Is the direct supervisor of the Front Desk during the overnight shift. Responds to a wide ...

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Hotel Assistant Manager information

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$26.5K

$50.7K

$81K

How much do hotel assistant manager jobs pay per year?

As of Jun 8, 2026, the average yearly pay for hotel assistant manager in the United States is $50,669.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $60,000.00 per year, depending on experience, location, and employer.

What are Hotel Assistant Managers?

Hotel Assistant Managers are professionals who support the Hotel Manager in overseeing the daily operations of a hotel. They supervise staff, ensure guest satisfaction, handle complaints, coordinate with various departments, and help maintain quality standards. Their role is crucial in ensuring the smooth running of the hotel, especially in the manager’s absence. They often assist with administrative tasks, training, and implementing company policies.

How does a Hotel Assistant Manager typically collaborate with other departments to ensure smooth daily operations?

Hotel Assistant Managers play a central role in coordinating with various departments such as housekeeping, front desk, maintenance, and food and beverage to ensure seamless guest experiences. They often hold daily briefings to address any immediate issues, delegate tasks, and align team priorities. By acting as a communication bridge among departments, they help resolve cross-functional challenges quickly and maintain high service standards. This collaborative approach not only streamlines operations but also fosters a positive working environment and enhances guest satisfaction.

What Is a Hotel Assistant Manager?

As a hotel assistant manager, your primary responsibilities include providing administrative and operational support to hotel managers. Your duties involve assisting guests, finding solutions for administration and guest problems, answering phones, and supervising staff. You hire and train new employees and assist with any paperwork the hotel manager needs. Other departments, such as food and maintenance, come to you with any concerns. You organize events and work towards set goals.

What are the key skills and qualifications needed to thrive as a Hotel Assistant Manager, and why are they important?

To thrive as a Hotel Assistant Manager, you need strong leadership, customer service expertise, and a background in hospitality management, often supported by a relevant degree or experience. Familiarity with property management systems (PMS), booking software, and basic accounting tools is typically required. Excellent communication, problem-solving, and multitasking abilities help you manage staff and guest relations effectively. These skills and qualities ensure smooth hotel operations, high guest satisfaction, and efficient team coordination.
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Infographic showing various Hotel Assistant Manager job openings in the United States as of May 2026, with employment types broken down into 89% Full Time, 10% Part Time, and 1% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $50,669 per year, or $24.4 per hour.
Hotel Assistant Manager

Full-time

Posted 15 days ago


Four Seasons Hotels rating

7.1

Company rating: 7.1 out of 10

Based on 120 frontline employees who took The Breakroom Quiz

21st of 105 rated hotels


Job description

About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Oceanfront elegance within an iconic social club setting. From the moment it first opened its doors on New Year's Eve 1930, The Surf Club has hosted history. It is here that you will find Four Seasons Hotel at The Surf Club. An icon in the Miami Beaches, located near Sunny Isles, this beachside hotel brings a new era of luxury, with celebrated dining and a world-class spa, to its Surfside shores.
About the role:
The Hotel Assistant Manager directs and controls the activities of the Front Desk team. Acts as the manager on duty in the hotel when senior managers are not available. Manages shifts at the Front Desk. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons' policies.
What you will do:
  • Manages the staff at the Front Desk. Directs all activities of the Hotel Assistant Managers and the Night Manager to ensure communications and follow-up on any problems, guest requests or special requirements.
  • Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed.
  • Reviews and monitors schedules of staff in other department of responsibility. Monitors their activities to assure that standards are being met, staff is being supported and guest needs are being met.
  • Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
  • Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.
  • Coordinates arrivals, departures and billing requirements. Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups.

What you bring:
  • At least 1year of Supervisory or Assistant Managementexperience in a luxury hotel or resort.
  • Proven leadership and management skills.
  • Excellent personal presentation and interpersonal skills.
  • Extensive knowledge of front office and housekeeping operations.
  • Strong time management skills: ability to multi-task, set priorities, and adjust to changing conditions. Willing to work in a fast-paced environment.
  • Ability to operate all computer equipment necessary to perform the job; knowledge of Opera preferred/is a plus.
  • Excellent communication and interpersonal skills; ability to work closely with other departments and communicate clearly and effectively with colleagues and guests. Ability to effectively handle stressful situations and guest complaints.

What we offer:
• Excellent Training and Development opportunities.
• Complimentary Accommodation at other Four Seasons Hotels and Resort.
• Complimentary Dry Cleaning for Employee Uniforms.
• Complimentary Employee Meals.
• Complimentary Parking.
Schedule & Hours:
• Full Time (early mornings, days, evenings, overnights, or weekends.)
Candidates must have valid work authorization for the U.S.
Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

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