Restaurant Host- TRAX

WHAT THIS ROLE WILL DO

• Understand the HOB Hospitality Zone

• Greet all guests promptly and courteously in a professional manner

• Control the flow of guests coming into the restaurant and those who are waiting for a table

• Obtain guests' names, number in party, physical description, arrival times and any needs for children when applicable

• Direct guest to an appropriate location when on a wait

• Utilizing the HOB reservation system, estimate and quote accurate wait times for tables

• Show guests to tables, place menu in guest hands, wait for guest to be seated before leaving the table

• Anticipate and respond to guest needs (guest satisfaction)

• Market current and future shows, menu items and retail by placing all marketing literature on dining tables

• Properly answer guest questions regarding the menu, music hall, events, related art, music, history and artists appearing at the House

• Thank each guest for visiting the House and invite him/her to return in a friendly and sincere manner

• Communicate to door host, kitchen and Manager on Duty the wait time, parties of eight (8) or more, and any planned special event; any and all information is necessary to ensure proper flow

• Communicate to kitchen when large parties and special event parties have been seated

• Keep host area clean and organized throughout the shift (shift mechanics)

• Keep floor in host area free of spills, food, trash or other obstacles

• Polish and clean all entry door windows throughout the shift

• Maintain HOB safety and sanitation standards

• Assist other employees and departments as needed (teamwork)

• Adherence to standard operating procedures

• Required to occasionally work Special Events that are scheduled throughout the venue

WHAT THIS PERSON WILL BRING

Required:

• High School Diploma

• Working knowledge of restaurant operations, seating procedures, guest relations, problem solving

• Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills

• Ability to diffuse possibly volatile situations with tact and diplomacy

• Ability to seat guests in ahigh-volumerestaurant at a pace that maximizes efficiency of service and performance of overall operations

• Ability to adhere to the HOB uniform and appearance policy

• Efficient in basic computer skills

• Flexible availability- Position may require days, nights, weekends and holidays

Preferred:

• High skill level of Open Table and/or other reservation software

• Point of Sales (POS) knowledge, preferable MICROS

• Previous Customer Service/ Host experience

• Skilled in interpersonal communication and teamwork

Physical Demands/Working Environment:

• Working environment isfast-paced, often loud and stressful

• Position requires extended periods of prolonged standing and working on your feet