About Licking County Library
Sourced by ZipRecruiter
Company size
51 - 200 Employees
Headquarters location
Newark, OH, US
Year founded
1908
Job description
Department: Outreach & Programming Reports To: Outreach & Programming Manager Job Classification: Part-Time Staff Member 20 hours/week; Temporary; Non-Exempt; Rate of Pay: Dependent upon State Library of Ohio grant; currently $16.50/hour; Not Fringe Benefit Eligible, Holiday Pay Eligible (13 days plus 1 Personal day); OPERS Retirement Job Summary: The Technology Trainer assists system-wide customers in basic computer skills, including PC Basics, the Internet, applications such as Google and social media, e-readers, tablets and other emerging technologies. The Technology Trainer schedules and promotes computer classes through various media outlets and teaches at all locations of Licking County Library and within the community. Personal & Professional Attributes: All Licking County Library employees are expected to exercise sensitivity when working with others, display common sense and good judgment, actively promote the Library to the public, uphold the highest level of confidentiality, honesty and integrity, and represent the Library in a positive and professional manner at all times
Core Technology Competencies: All Licking County Library employees must have a demonstrated working knowledge of computer operations, standard office equipment (copiers, faxes, etc.) and must be able to perform simple searches on the Library's online catalog. In addition, all employees must be able to prepare basic documents using a word processing program and have the ability to comprehend and explain to others all Library services including those relating to e-media and e-media devices. Essential Duties: Provides exemplary customer service to customers by providing current technology tools, teaching, and demonstrating their use at all LCL locations or other offsite locations within Licking County
Plans and implements computer- and technology-related classes for the public and staff. Coordinates, educates, and conducts classes and presentations for customers and staff on and off-site on library services and resources (i.e. speaker's bureau, community groups, internal staff training, etc)
Maintains an awareness of developments in the field of public library service. Assists customers with basic computer-related requests including setting up email accounts, resume writing, Internet searching, and basic software applications such as Microsoft Word and Excel. Investigates, troubleshoots, and resolves basic computer hardware and software problems.
Assists with system-wide equipment, digital content, services, programs, procedures, and recommends purchases and changes to immediate supervisor. Compiles information and statistics as requested by immediate supervisor. Submits invoicing information to the Library Business Office as requested and required for the program.
Maintains class sign-up sheets and perform follow-up phone calls to class registrants. Creates and edits Microsoft Power Point slides for class presentations. Creates, reproduces, and distributes class handouts utilizing library office equipment.
Instructs Library customers in the use of Library equipment. Updates and assists in development of website, Facebook, and other online marketing/network tools as requested. Develops and conducts internal and external communications with tact, finesse, and confidentiality according to Library policies and procedures.
Fosters positive working relationships across Library departments and branches. Monitors the behavior of Library users. All other duties as needed or assigned.
Additional Duties: May assist customers with microfilm reader/printer. May attend library continuing education activities and/or represent library at conferences and area events. May represent the library and participate in the activities of local professional and community organizations.
May recommend policy, procedure, and signage to immediate supervisor.
lickingcountylibrary.org
Frequently asked questions
Q: What skills or qualities help someone succeed as a Technology Trainer?
A: To succeed as a Technology Trainer, key technical skills include proficiency in the specific software or technology being taught, such as operating systems, programming languages, or productivity tools, as well as experience with instructional design and adult learning principles. Soft skills like effective communication, patience, and adaptability are also crucial, as trainers must be able to explain complex concepts in a clear and concise manner, handle questions and concerns from students, and adjust their teaching approach to meet the needs of diverse learners. By combining these technical and soft skills, Technology Trainers can deliver engaging and effective training sessions that support career growth and enhance the skills of their students.
Q: What is the career path for a Technology Trainer?
A: A Technology Trainer's career path typically begins with entry-level roles such as Training Coordinator or Instructional Assistant, where they develop foundational skills in instructional design, adult learning, and technical skills. As they progress to mid-level roles like Training Specialist or Technical Trainer, they gain expertise in creating and delivering training content, managing training programs, and evaluating their effectiveness. Senior roles like Training Manager or Learning Experience Designer offer opportunities for leadership, strategic planning, and innovation, with long-term career prospects potentially leading to roles in instructional design, e-learning development, or corporate education leadership.
