About Five Rivers IT
Sourced by ZipRecruiter
Industry
Computer networking
Company size
11 - 50 Employees
Headquarters location
Rochelle Park, NJ, US
Year founded
2008
$40K - $50K/yr
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted yesterday
Job description
Service Desk Technician
At Five Rivers IT, we build and service reliable IT infrastructures for midsized businesses. Five Rivers IT has been growing at a consistent rate of 30% a year for the last 3 years.
We are in search of a Service Desk Support Technician to join the dynamic team of professionals providing world-class IT services to its clients in the NYC metro area. This is a great opportunity for a self-starter with a proven track record to develop, implement, and support various initiatives in the area of IT Support.
Responsibilities:
- Provide initial contact and incident resolution to customers with hardware, software, and application problems.
- Attempt to resolve as many incidents during the first call as possible.
- Document incident resolution and status in incident PSA tool.
- Provide day-to-day support for localized PC issues.
- Create and manage user accounts and provide remote troubleshooting support to customers.
- Provide input and update to standard operating procedures.
- Participate in the organization's change management process.
- communicating and escalating issues using sound judgment and self-initiative.
- Provide polite and friendly customer service.
Qualifications:
- Previous experience in IT, customer service, or other related fields
- Ability to build rapport with clients
- Strong troubleshooting and critical thinking skills
- Positive and professional demeanor
Other Details about the Job
- Benefits are offered such as medical/dental/vision insurance and vacation time. 401k will be obtained as a benefit after 1 full year of service.
- You will be placed at our Fair Lawn, NJ office. Please do not apply if you are not local or are not willing to relocate.
- Compensation for Service Desk Technician will range from $40,000 to $50,000 based on experience, if your experience falls outside required ranges compensation may be based on other open roles.
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Service Desk Technician?
A: To succeed as a Service Desk Technician, key technical skills include proficiency in IT service management tools, such as ticketing systems and incident management software, as well as knowledge of common operating systems, hardware, and software platforms. Soft skills like effective communication, problem-solving, and empathy are also crucial, enabling technicians to understand and address user concerns, resolve issues efficiently, and provide excellent customer service. By combining these technical and soft skills, Service Desk Technicians can provide high-quality support, build strong relationships with users, and lay a solid foundation for career growth and advancement in IT support roles.
Q: What is the career path for a Service Desk Technician?
A: A Service Desk Technician's typical career progression involves starting as a Help Desk Technician, then advancing to a Senior Service Desk Technician or Team Lead, and eventually moving into roles such as Technical Support Specialist, IT Operations Manager, or Service Delivery Manager. Key opportunities for skill development include learning IT service management frameworks, developing strong communication and problem-solving skills, and expanding knowledge of various technologies and systems. Long-term career prospects may lead to specialized roles like IT Project Manager, Cloud Engineer, or even transitioning into leadership positions within IT or other related fields.
