Fiserv rating
7.6
Based on 85 frontline employees who took The Breakroom Quiz
105th of 137 rated financial services
Job description
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Card Services Collection Agent
What does an Outstanding Collection Specialist do at Fiserv?
As a Collector, you will be responsible for contacting the proper party (manually or via automatic dialing system), describing the debt and soliciting payment arrangements for the account in compliance with applicable regulations and established policy and procedures.
What you will do:
- Working to establish rapport in order to overcome objections and negotiate payment of the debt.
- Detailing all discussions and actions in the collections system or database, confirming payment and finalizing the call.
- Ensuring successful and timely completion of assigned.
- Clearly detailing issues for resolution.
What you will need to have:
- High School Graduate or equivalent
- Minimum 1 year of collections or call center experience
- Excellent communication and negotiating skills
- Ability to work Monday -Friday (three early days shifts 8am-5pm & two late nights shifts 1pm-10pm-onsite)
What would be great to have:
• Knowledge of collections regulations including to Fair Debt Collection Practices Act
This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Our commitment to Equal Opportunity:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
Frequently asked questions
Q: What skills or qualities help someone succeed as a Collections Agent?
A: To succeed as a Collections Agent, key technical skills include proficiency in financial software and systems, strong knowledge of laws and regulations governing debt collection, and excellent analytical skills to assess creditworthiness and develop effective collection strategies. Soft skills such as strong communication and negotiation skills, empathy, and the ability to work under pressure are also crucial, as Collections Agents must effectively interact with customers, resolve disputes, and meet collection targets. By combining these technical and soft skills, Collections Agents can build strong relationships with customers, resolve debts efficiently, and drive business growth, ultimately supporting their career advancement and effectiveness in the role.
Q: What is the career path for a Collections Agent?
A: A Collections Agent typically starts as an Entry-Level Collector, handling initial contact with debtors and collecting payments. As they gain experience, they can progress to Mid-Level roles such as Senior Collector or Team Lead, overseeing collections teams and developing strategies to improve efficiency and productivity. Senior-level positions, like Operations Manager or Credit and Collections Manager, involve overseeing entire collections departments, analyzing data to inform business decisions, and implementing policies to optimize collections outcomes.\n\nKey opportunities for skill development and professional growth in this role include:\n\n- Developing strong communication and negotiation skills to effectively interact with debtors\n- Learning about credit and collections laws, regulations, and industry best practices\n- Analyzing data to identify trends and optimize collections strategies\n- Building leadership skills to manage teams and implement process improvements\n\nLong-term career prospects for a Collections Agent may include transitioning into roles such as Credit Analyst, Risk Management Specialist, or even moving into leadership positions within the financial services industry.
