ZipRecruiter

Log In

Universal Banker

First Horizon Bank

Plano, TX

$16.75 - $21/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 4 days ago

First Horizon Bank rating

8.3

Company rating: 8.3 out of 10

Based on 30 frontline employees who took The Breakroom Quiz

33rd of 141 rated banks

Job description

Location: This will be onsite as listed in the job posting. 

SUMMARY

Provide quality, accurate and timely customer service involving daily processing of financial transactions and opening accounts in a retail banking environment. Introduce bank products and services through outreach to prospects and provide tailored recommendations to existing clients to deepen relationships.  Perform related duties i.e. outbound sales calls as required to achieve banking center goals (meet/exceed sales goals/referral goals) and provide support to banking center management.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Sales and service

  • Provide both teller and platform support as needed to keep client wait times to a minimum and to provide quality customer service. Teller support includes performing daily processing of financial transactions, i.e. deposits, handling currency, coin, and cashing checks. Platform support includes opening checking accounts, savings accounts, and provide all other deposit product services.
  • Identify client needs through consultative conversations and recommend appropriate products and services to meet those needs.
  • Open and process new demand and time deposit accounts including savings accounts, IRAs, certificates of deposit, and money market accounts. 
  • Cross-sell and make referrals to bank partners to generate new business and deepen existing client relationships.
  • Conduct regular outbound calls to clients and prospects, including participating in client/prospect calling activities during special deposit/loan campaigns.
  • Assist client with loan application for personal/retail consumer needs and “handing off” the processing of these applications to the appropriate associate.  

Client experience

  • Research and resolve problems and respond to client inquiries on account status.
  • Deliver excellent client experiences consistently and promptly resolve client issues effectively.
  • Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning.

Compliance and risk management

  • Expected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics.

Operational efficiency

  • Assist banking center associates with all aspects of daily operations as needed, including audit controls.
  • Assist banking center management with “on the job training” of new associates.
  • Stay informed of all operational updates and changes to ensure compliance with all current guidelines.

Perform all other job-related duties as assigned

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skill, and/or ability required and may be substituted with an equivalent combination of education and experience.

  • High school diploma or general education degree (GED) and 1 year of experience as a Teller preferred.

As part of the employment process for this position, you will have to meet the requirements of a background credit check. This position requires compliance with the S.A.F.E Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements.

DeGarmo Behavioral Assessment Requirement

  • All candidates must complete the DeGarmo Retail Behavioral Assessment to be considered for this position
  • The assessment takes approximately 12–15 minutes to complete
  • Assessment results must be submitted prior to having your application evaluated by Talent Acquisition

    About Us
    First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com. 

    Benefit Highlights
    • Medical with wellness incentives, dental, and vision
    • HSA with company match
    • Maternity and parental leave
    • Tuition reimbursement
    • Mentor program
    • 401(k) with 6% match
    • More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

    Follow Us
    Facebook
    X formerly Twitter
    LinkedIn
    Instagram
    YouTube

    What First Horizon Bank employees say

    Pay

    Benefits

    Hours and flexibility

    Workplace

    Get the full story on Breakroom

    Apply

    Most Popular Jobs Similar to Universal Banker

    Frequently asked questions

    Q: What skills or qualities help someone succeed as a Universal Banker?

    A: To succeed as a Universal Banker, key technical skills include proficiency in banking software and systems, knowledge of financial products and services, and strong analytical and problem-solving abilities. Soft skills such as excellent communication and interpersonal skills, adaptability, and a customer-centric approach are also essential, as Universal Bankers interact with a wide range of customers and must be able to provide personalized solutions. By combining these technical and soft skills, Universal Bankers can effectively manage customer relationships, identify sales opportunities, and drive business growth, ultimately supporting their career advancement and effectiveness in the role.

    Q: What is the career path for a Universal Banker?

    A: A Universal Banker's career path typically begins as a Customer Service Representative or Teller, progressing to roles such as Branch Manager or Team Lead, and eventually to Senior Branch Manager or Operations Manager. Along the way, they develop skills in customer relationship management, financial product knowledge, and leadership, with opportunities to specialize in areas like lending, investments, or risk management. Long-term, Universal Bankers may pursue senior leadership positions, transition into specialized roles like financial planning or wealth management, or explore opportunities in related industries like insurance or financial services consulting.

    All JobsUniversal Banker JobsUniversal Banker Jobs in Plano, TX
    First Horizon Bank job posting for a Universal Banker in Plano, TX with a salary of $17 to $21 Hourly and benefits including Medical, Vision, Dental, and Retirement with a map of Plano location.