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Phone Banker Jobs (NOW HIRING)

Artius Solutions

Telephone Banker

Belfast, ME · On-site

$27 - $28/hr

Experience in inbound or outbound call center environments (phone, chat, or video). * Experience managing high client volumes, especially as a Personal Banker. Role-Related Skills * Relationship ...

VXI Global Solutions

$18/hr

As an Inbound Phone Banker/ Customer Service Representative, you will be responsible for providing exceptional customer service to clients related to card services and deposits. You will be the first ...

Staffingine LLC

Telephone Banker

Belfast, ME · On-site

Job Title: Telephone Banker - Inbound Call Center - 1st & 2nd Shift Job Location: Belfast, ME 04915, US Job Type: Contract * Works with clients to build and deepen relationships by uncovering ...

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How much do phone banker jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for phone banker in the United States is $16.35, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $19.23 per hour, depending on experience, location, and employer.

How does a Phone Banker typically handle high call volumes while maintaining quality customer service?

Phone Bankers often manage high call volumes, especially during peak banking hours or promotional periods. To maintain quality service, they rely on strong organizational skills, efficient use of customer relationship management systems, and following established call scripts. Regular training and support from supervisors help them stay updated on products and procedures, ensuring accurate and courteous responses. Team collaboration is also common, with colleagues sharing insights or assisting with complex queries, which helps reduce stress and maintain service standards.

What Does a Phone Banker Do?

A phone banker works for a bank or financial institution and addresses banking customer concerns and needs via telephone. As a phone banker, you work in a call center or bank facility, speaking to customers remotely. Your job duties include informing customers of bank policies and procedures, handling concerns regarding transactions, processing financial applications, and utilizing banking software to complete tasks. Responsibilities may also span in-office administrative tasks. You need skills in customer service, communication, conflict resolution, and computer programs. You can find phone banker roles with banks, credit card companies, and other financial institutions.

What are the key skills and qualifications needed to thrive as a Phone Banker, and why are they important?

To thrive as a Phone Banker, you need strong customer service skills, attention to detail, and a solid understanding of banking products and procedures, often backed by a high school diploma or equivalent. Familiarity with CRM systems, call center software, and secure transaction platforms is typically required. Excellent verbal communication, patience, and problem-solving abilities help build trust and effectively address customer needs. These skills are crucial for ensuring accurate transactions, customer satisfaction, and compliance with banking regulations.

What are phone bankers and what do they do?

Phone bankers are customer service professionals who work for banks or financial institutions, assisting customers over the phone with their banking needs. They help clients with a variety of tasks such as account inquiries, balance checks, fund transfers, loan information, and resolving issues related to banking products. Phone bankers are trained to provide accurate information, ensure customer security, and deliver excellent service. They play a crucial role in maintaining customer satisfaction and trust in the bank. Their work often involves handling sensitive information securely and following strict protocols.

What is the difference between Phone Banker vs Customer Service Representative?

AspectPhone BankerCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may prefer banking certificationsHigh school diploma or equivalent; customer service experience beneficial
Work EnvironmentBank branches, call centers, remoteCall centers, retail stores, remote
Industry UsageFinancial institutions, banksVarious industries including retail, telecom, banking
Primary FocusHandling banking transactions, account inquiries, loan infoAssisting customers with product info, complaints, general inquiries

While both roles involve customer interaction via phone, Phone Bankers specialize in banking services, transactions, and financial products, often requiring banking-specific knowledge. Customer Service Representatives have a broader scope across industries, focusing on general customer support and issue resolution. The roles overlap in communication skills and work environment but differ in industry focus and technical expertise.

More about Phone Banker jobs
What cities are hiring for Phone Banker jobs? Cities with the most Phone Banker job openings:
What states have the most Phone Banker jobs? States with the most job openings for Phone Banker jobs include:
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What are popular job titles related to Phone Banker jobs? For Phone Banker jobs, the most frequently searched job titles are:
Phone Banker jobs near you
Infographic showing various Phone Banker job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 2% As Needed, 13% Full Time, 69% Part Time, and 15% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $34,000 per year, or $16.3 per hour.

Phone Banker/Texter

Civics Education Project

Hempstead, NY • On-site

Contractor

Posted 29 days ago

Job description

IMMEDIATE HIRING! 

2024 Campaign Season Opportunities: Strategies For Change Group  / Voter Education Project

About Us: Since 2013, Strategies For Change Group has combined insightful advice with meaningful involvement to effect real change in local and national communities. Our expertise spans business-to-business engagement, phone banking programs, peer-to-peer texting, canvassing initiatives, and meticulous organizational oversight.  

The Roles: Petitioner, Canvass Manager, Project Manager, Data Manager, Canvasser, Voter Registrar, Phone Banker/Texter, Campaign Team Lead, Senior Campaign Manager, Chief Operating Officer, Senior Data Manager, Senior Data Engineering Manager, and Senior Project Manager.   

Locations: Long Island, NY

Job Type: Project Based/Contractor  

Duration: Varies  

Work Schedule: Availability to work flexible hours, including evenings and weekends.   

Position Summary:  You will play a crucial role in our efforts to mobilize and empower voters in specific U.S. based states and territories. Your primary responsibility will be to engage with community members, provide them with accurate and relevant information about upcoming elections, candidates, and important ballot measures, and encourage them to participate in the electoral process. This position offers an excellent opportunity to directly impact the local community, promote civic participation, and contribute to the democratic process.  

The Ideal Candidate is: (People of all backgrounds are encouraged to apply)  

  • Professional, diligent, organized, self-starter, and can work autonomously.   
  • Previous experience and knowledge within these roles are a plus!  

Required Qualifications:  

  • The skill and ability to write and read.  
  • Access to reliable transportation.   
  • Completion of a High School Diploma or GED.  
  • Applicants must be able to work every day as assigned.  
  • Physical ability to walk and/or stand for 5-8 hours a day.  

Preferred Qualifications (Not Required):  

  • Previous experience in political and/or electoral engagement.  
  • Strong knowledge of field strategy, targeting, and metrics.  
  • Knowledge and experience of Canvassing Software and Platforms  

Salary:  

  • $22 - $27 per hour (Role & Project Based, Varies)  

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