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Phone Banker Jobs in Georgia (NOW HIRING)

MCI Careers

Virtual Banker - Evenings

Savannah, GA

The Evening Virtual Banker provides professional digital banking support to customers outside of ... Deliver exceptional service via online and phone channels. * Process deposits, transfers, and ...

Renasant Bank

Personal Banker

Thomasville, GA · On-site

$15.50 - $19/hr

Overview Personal Bankers are intentional about delivering a consistent best in class customer ... Use all customer interactions, in person or phone, to identify additional needs and make ...

Renasant Bank

Personal Banker

Jesup, GA · On-site

$17 - $20.75/hr

Overview Personal Bankers are intentional about delivering a consistent best in class customer ... Use all customer interactions, in person or phone, to identify additional needs and make ...

Renasant Bank

Personal Banker

Grayson, GA · On-site

$17.75 - $21.75/hr

Overview Personal Bankers are intentional about delivering a consistent best in class customer ... Use all customer interactions, in person or phone, to identify additional needs and make ...

Ameris Bank

Mortgage Banker

Marietta, GA · On-site +1

Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to ... phone potential or existing customers to develop new business or retain existing business. • ...

Renasant Bank

Personal Banker - Floating

Canton, GA · On-site

$17.50 - $21.25/hr

Overview Personal Bankers are intentional about delivering a consistent best in class customer ... Use all customer interactions, in person or phone, to identify additional needs and make ...

Amerisbank

Mortgage Banker

Marietta, GA

Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to ... Contact in person or by phone potential or existing customers to develop new business or retain ...

JP Morgan Chase

Relationship Banker - Augusta, GA

Augusta, GA · On-site

$17.50 - $22.75/hr

As a Relationship Banker in a Chase Branch, you will represent our brand and culture with the ... Manage assigned clients and proactively meet with them, both in person and over the phone, to build ...

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Phone Banker information

See Georgia salary details

$4

$13

$16

How much do phone banker jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for phone banker in Georgia is $13.80, according to ZipRecruiter salary data. Most workers in this role earn between $12.40 and $16.25 per hour, depending on experience, location, and employer.

What does a phone banker do?

A phone banker works for a bank or financial institution and addresses banking customer concerns and needs via telephone. As a phone banker, you work in a call center or bank facility, speaking to customers remotely. Your job duties include informing customers of bank policies and procedures, handling concerns regarding transactions, processing financial applications, and utilizing banking software to complete tasks. Responsibilities may also span in-office administrative tasks. You need skills in customer service, communication, conflict resolution, and computer programs. You can find phone banker roles with banks, credit card companies, and other financial institutions.

What are the key skills and qualifications needed to thrive as a phone banker, and why are they important?

To thrive as a Phone Banker, you need strong customer service skills, attention to detail, and a solid understanding of banking products and procedures, often backed by a high school diploma or equivalent. Familiarity with CRM systems, call center software, and secure transaction platforms is typically required. Excellent verbal communication, patience, and problem-solving abilities help build trust and effectively address customer needs. These skills are crucial for ensuring accurate transactions, customer satisfaction, and compliance with banking regulations.

How does a phone banker typically handle high call volumes while maintaining quality customer service?

Phone Bankers often manage high call volumes, especially during peak banking hours or promotional periods. To maintain quality service, they rely on strong organizational skills, efficient use of customer relationship management systems, and following established call scripts. Regular training and support from supervisors help them stay updated on products and procedures, ensuring accurate and courteous responses. Team collaboration is also common, with colleagues sharing insights or assisting with complex queries, which helps reduce stress and maintain service standards.

What is the difference between Phone Banker vs Customer Service Representative?

AspectPhone BankerCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may prefer banking certificationsHigh school diploma or equivalent; customer service experience beneficial
Work EnvironmentBank branches, call centers, remoteCall centers, retail stores, remote
Industry UsageFinancial institutions, banksVarious industries including retail, telecom, banking
Primary FocusHandling banking transactions, account inquiries, loan infoAssisting customers with product info, complaints, general inquiries

While both roles involve customer interaction via phone, Phone Bankers specialize in banking services, transactions, and financial products, often requiring banking-specific knowledge. Customer Service Representatives have a broader scope across industries, focusing on general customer support and issue resolution. The roles overlap in communication skills and work environment but differ in industry focus and technical expertise.

More about Phone Banker jobs

What cities in Georgia are hiring for Phone Banker jobs?

Cities in Georgia with the most Phone Banker job openings:

What are popular job titles related to Phone Banker jobs in GA?

For Phone Banker jobs in GA, the most frequently searched job titles are:

Phone Banker jobs near you
Infographic showing various Phone Banker job openings in Georgia as of August 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 94% In-person, and 6% Hybrid job distribution, with an average salary of $28,709 per year, or $13.8 per hour.

Virtual Banker - Evenings

MCI Careers

Savannah, GA

Full-time

Re-posted 6 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. 

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

The Evening Virtual Banker provides professional digital banking support to customers outside of standard business hours. This role focuses on resolving service issues, managing account inquiries, and delivering prompt, accurate assistance.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Deliver exceptional service via online and phone channels.
  • Process deposits, transfers, and account updates accurately.
  • Handle after-hours inquiries and resolve service issues.
  • Educate customers on mobile and online banking features.
  • Maintain compliance with all security protocols and policies.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • High School Diploma/GED
  • Previous experience in banking or virtual customer service preferred.
  • Strong interpersonal and written communication skills.
  • Ability to work independently during non-traditional hours.
MCI Careers logo

About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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