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Phone Banker Jobs (NOW HIRING)

Instant Serve LLC

Now Hiring: Telephone Banker

Lincoln, RI · On-site

$26 - $28/hr

Telephone Banker Location: Lincoln, RI/ Jacksonville, FL Salary: $26/hr - $28/hr + Benefits Direct Hire - Full time This job is responsible for assisting clients through incoming calls with needs for ...

InstantServe LLC

Now Hiring: Telephone Banker

Lincoln, RI · On-site

$26 - $28/hr

Telephone Banker Location: Lincoln, RI/ Jacksonville, FL Salary: $26/hr - $28/hr + Benefits Direct Hire - Full time This job is responsible for assisting clients through incoming calls with needs for ...

Civics Education Project

Paid Petitioner

Montgomery, AL · On-site

Our expertise spans business-to-business engagement, phone banking programs, peer-to-peer texting, canvassing initiatives, and meticulous organizational oversight.  The Roles: Petitioner, Canvass ...

Civics Education Project

Paid Canvasser

Manhattan, NY · On-site

$22 - $27/hr

Our expertise spans business-to-business engagement, phone banking programs, peer-to-peer texting, canvassing initiatives, and meticulous organizational oversight. The Roles: Petitioner, Canvass ...

Civics Education Project

Paid Petitioner

Montgomery, AL · On-site

$22 - $27/hr

Our expertise spans business-to-business engagement, phone banking programs, peer-to-peer texting, canvassing initiatives, and meticulous organizational oversight. The Roles: Petitioner, Canvass ...

Civics Education Project

Paid Canvasser

Montgomery, AL · On-site

Our expertise spans business-to-business engagement, phone banking programs, peer-to-peer texting, canvassing initiatives, and meticulous organizational oversight.  The Roles: Petitioner, Canvass ...

Civics Education Project

Paid Canvasser

Montgomery, AL · On-site

$22 - $27/hr

Our expertise spans business-to-business engagement, phone banking programs, peer-to-peer texting, canvassing initiatives, and meticulous organizational oversight. The Roles: Petitioner, Canvass ...

Civics Education Project

Paid Canvasser

Hempstead, NY · On-site

Our expertise spans business-to-business engagement, phone banking programs, peer-to-peer texting, canvassing initiatives, and meticulous organizational oversight.  The Roles: Petitioner, Canvass ...

Civics Education Project

Paid Petitioner

Hempstead, NY · On-site

Our expertise spans business-to-business engagement, phone banking programs, peer-to-peer texting, canvassing initiatives, and meticulous organizational oversight.  The Roles: Petitioner, Canvass ...

Highland Bank

RELATIONSHIP BANKER

Saint Michael, MN · On-site

$18.50 - $24.25/hr

Cash handling, Help Desk, Phone Bank. EDUCATION/EXPERIENCE High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination ...

Commerce Bank

Personal Banker

Shawnee, KS · On-site

$18.25 - $22.25/hr

As a Personal Banker, you'll gain valuable insight into banking and finance, while helping ... Deliver an excellent customer experience both in person and over the phone to ensure we meet ...

Commerce Bank

Personal Banker

Overland Park, KS · On-site

$18.25 - $22.25/hr

As a Personal Banker, you'll gain valuable insight into banking and finance, while helping ... Deliver an excellent customer experience both in person and over the phone to ensure we meet ...

Fortifi Bank

Universal Banker

Green Bay, WI · On-site

$17.50 - $22/hr

Answer phone using proper phone etiquette * Perform other daily tasks as needed Benefits: * Team ... Banking perks * No Saturday hours (Green Bay location only) Qualifications: * Previous banking ...

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Phone Banker information

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$16

$19

How much do phone banker jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for phone banker in the United States is $16.35, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $19.23 per hour, depending on experience, location, and employer.

How does a Phone Banker typically handle high call volumes while maintaining quality customer service?

Phone Bankers often manage high call volumes, especially during peak banking hours or promotional periods. To maintain quality service, they rely on strong organizational skills, efficient use of customer relationship management systems, and following established call scripts. Regular training and support from supervisors help them stay updated on products and procedures, ensuring accurate and courteous responses. Team collaboration is also common, with colleagues sharing insights or assisting with complex queries, which helps reduce stress and maintain service standards.

What Does a Phone Banker Do?

A phone banker works for a bank or financial institution and addresses banking customer concerns and needs via telephone. As a phone banker, you work in a call center or bank facility, speaking to customers remotely. Your job duties include informing customers of bank policies and procedures, handling concerns regarding transactions, processing financial applications, and utilizing banking software to complete tasks. Responsibilities may also span in-office administrative tasks. You need skills in customer service, communication, conflict resolution, and computer programs. You can find phone banker roles with banks, credit card companies, and other financial institutions.

What are the key skills and qualifications needed to thrive as a Phone Banker, and why are they important?

To thrive as a Phone Banker, you need strong customer service skills, attention to detail, and a solid understanding of banking products and procedures, often backed by a high school diploma or equivalent. Familiarity with CRM systems, call center software, and secure transaction platforms is typically required. Excellent verbal communication, patience, and problem-solving abilities help build trust and effectively address customer needs. These skills are crucial for ensuring accurate transactions, customer satisfaction, and compliance with banking regulations.

What are phone bankers and what do they do?

Phone bankers are customer service professionals who work for banks or financial institutions, assisting customers over the phone with their banking needs. They help clients with a variety of tasks such as account inquiries, balance checks, fund transfers, loan information, and resolving issues related to banking products. Phone bankers are trained to provide accurate information, ensure customer security, and deliver excellent service. They play a crucial role in maintaining customer satisfaction and trust in the bank. Their work often involves handling sensitive information securely and following strict protocols.

What is the difference between Phone Banker vs Customer Service Representative?

AspectPhone BankerCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may prefer banking certificationsHigh school diploma or equivalent; customer service experience beneficial
Work EnvironmentBank branches, call centers, remoteCall centers, retail stores, remote
Industry UsageFinancial institutions, banksVarious industries including retail, telecom, banking
Primary FocusHandling banking transactions, account inquiries, loan infoAssisting customers with product info, complaints, general inquiries

While both roles involve customer interaction via phone, Phone Bankers specialize in banking services, transactions, and financial products, often requiring banking-specific knowledge. Customer Service Representatives have a broader scope across industries, focusing on general customer support and issue resolution. The roles overlap in communication skills and work environment but differ in industry focus and technical expertise.

More about Phone Banker jobs
What cities are hiring for Phone Banker jobs? Cities with the most Phone Banker job openings:
What states have the most Phone Banker jobs? States with the most job openings for Phone Banker jobs include:
What job categories do people searching Phone Banker jobs look for? The top searched job categories for Phone Banker jobs are:
What are popular job titles related to Phone Banker jobs? For Phone Banker jobs, the most frequently searched job titles are:
Phone Banker jobs near you
Infographic showing various Phone Banker job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 2% As Needed, 13% Full Time, 69% Part Time, and 15% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $34,000 per year, or $16.3 per hour.

ACS- Call Center Telephone Banker- Rio Rancho, NM

Bank of America

Rio Rancho, NM

Full-time

Posted 3 days ago

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for connecting clients with the breadth of solutions that the bank offers to help achieve financial goals. Key responsibilities include balancing service requests and sales opportunities, providing subject matter expertise on financial solutions, asking clients probing questions to understand life and financial goals, and pairing new solutions and services to meet client needs.

Responsibilities:

  • Works with clients to build and deepen relationships by uncovering financial needs and recommending the best products, services, and solutions to meet those needs
  • Responds to customer inquiries and concerns, creating customized solutions
  • Sells and fulfills banking products including checking and savings accounts, credit cards, Certificate of Deposits (CDs), Individual Retirement Accounts (IRAs), and loans
  • Identifies client needs for licensed sales functions, making referrals to Line of Business partners
  • Quotes rates, terms, and programs for banking solutions
  • Manages risk in every business, product, and service transaction leveraging available tools

Required Qualifications:

  • Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives
  • Commitment to teamwork and the flexibility to work the schedule, including weekends and holidays
  • Ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and handling objections
  • Comfortable receiving ongoing performance feedback and coaching
  • Comfortable with ongoing change and learning new technology/processes
  • Minimum of an intermediate level of proficiency with computers
  • Self-motivated with excellent organizational skills
  • Strong decision-making and problem-solving skills

Desired Qualifications:

  • Experience in the banking/financial industry
  • Experience working in a call center
  • Experience in telephone sales

Skills:

  • Attention to Detail
  • Client Solutions Advisory
  • Customer and Client Focus
  • Interpret Relevant Laws, Rules, and Regulations
  • Adaptability
  • Client Experience Branding
  • Customer Service Management
  • Issue Management
  • Problem Solving
  • Active Listening
  • Business Development
  • Consulting
  • Referral Identification
  • Research

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Training/Start Date: Monday August 3, 2026

Training Schedule: Monday- Friday 9:00am- 5:30pm

Shift:

1st shift (United States of America)

Hours Per Week: 

40

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