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Phone Banker Jobs in Florida (NOW HIRING)

Renasant Bank

Personal Banker

Tallahassee, FL · On-site

$16.25 - $19.75/hr

Overview Personal Bankers are intentional about delivering a consistent best in class customer ... Use all customer interactions, in person or phone, to identify additional needs and make ...

Sunflower Bank NA

Universal Banker

Marco Island, FL · On-site

$18.25 - $23/hr

Ability to focus on and fulfill customer needs to maximize the customer experience on the phone and ... Sunflower Bank Benefits People choose to "bank" with us, but for those we serve, we're more than a ...

Sunflower Bank NA

Universal Banker

Naples, FL

$17 - $21.50/hr

Ability to focus on and fulfill customer needs to maximize the customer experience on the phone and ... Sunflower Bank Benefits People choose to "bank" with us, but for those we serve, we're more than a ...

Sunflower Bank NA

Universal Banker

Marco Island, FL · On-site

$18.25 - $23/hr

Ability to focus on and fulfill customer needs to maximize the customer experience on the phone and ... Sunflower Bank Benefits People choose to "bank" with us, but for those we serve, we're more than a ...

Sunflower Bank NA

Universal Banker

Naples, FL · On-site

$17 - $21.50/hr

Ability to focus on and fulfill customer needs to maximize the customer experience on the phone and ... Sunflower Bank Benefits People choose to "bank" with us, but for those we serve, we're more than a ...

City National Bank of Florida

Business Banker

Miami, FL · On-site

The Business Banker coordinates at a senior level with the sales team to establish, build, and ... Regularly contacts the top 20 loan and deposit clients monthly via phone or in person to maintain ...

City National Bank of Florida

Business Banker

Miami, FL · On-site

Overview The Business Banker coordinates at a senior level with the sales team to establish, build ... Regularly contacts the top 20 loan and deposit clients monthly via phone or in person to maintain ...

Sunflower Bank, N.A.

Universal Banker

Marco Island, FL · On-site

$18.25 - $23/hr

Ability to focus on and fulfill customer needs to maximize the customer experience on the phone and ... Sunflower Bank Benefits People choose to "bank" with us, but for those we serve, we're more than a ...

Sunflower Bank, N.A.

Universal Banker

Naples, FL · On-site

$17 - $21.50/hr

Ability to focus on and fulfill customer needs to maximize the customer experience on the phone and ... Sunflower Bank Benefits People choose to "bank" with us, but for those we serve, we're more than a ...

City National Bank of Florida

Universal Banker

Miami Beach, FL · On-site

$17.75 - $22.25/hr

Answering and responding to internal/external client phone calls. * Responds to emails on behalf of ... Increases Bank relationships through cross-selling, marketing materials, promotions, telemarketing ...

Hancock Whitney Bank

Personal Banker

Crestview, FL · On-site

$16.25 - $19.75/hr

Build and maintain relationships with clients and prospects through in-person meetings, phone ... Proactively educate clients on self-service and digital banking options (mobile, online, ATMs, and ...

City National Bank of Florida

Universal Banker

Miami, FL · On-site

$16.25 - $20.50/hr

Answering and responding to internal/external client phone calls. * Responds to emails on behalf of ... Increases Bank relationships through cross-selling, marketing materials, promotions, telemarketing ...

Hancock Whitney Bank

Universal Banker

Tallahassee, FL

$17 - $21.25/hr

A Universal Banker acquires, manages and retains meaningful relationships with clients using a ... Manages existing clients and prospects by meeting with them, both in person and over the phone, to ...

City National Bank of Florida

Universal Banker

Miami, FL · On-site

$17.25 - $21.50/hr

Answering and responding to internal/external client phone calls. * Responds to emails on behalf of ... Increases Bank relationships through cross-selling, marketing materials, promotions, telemarketing ...

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Phone Banker information

See Florida salary details

$3

$12

$14

How much do phone banker jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for phone banker in Florida is $12.21, according to ZipRecruiter salary data. Most workers in this role earn between $10.96 and $14.38 per hour, depending on experience, location, and employer.

What does a phone banker do?

A phone banker works for a bank or financial institution and addresses banking customer concerns and needs via telephone. As a phone banker, you work in a call center or bank facility, speaking to customers remotely. Your job duties include informing customers of bank policies and procedures, handling concerns regarding transactions, processing financial applications, and utilizing banking software to complete tasks. Responsibilities may also span in-office administrative tasks. You need skills in customer service, communication, conflict resolution, and computer programs. You can find phone banker roles with banks, credit card companies, and other financial institutions.

What are the key skills and qualifications needed to thrive as a phone banker, and why are they important?

To thrive as a Phone Banker, you need strong customer service skills, attention to detail, and a solid understanding of banking products and procedures, often backed by a high school diploma or equivalent. Familiarity with CRM systems, call center software, and secure transaction platforms is typically required. Excellent verbal communication, patience, and problem-solving abilities help build trust and effectively address customer needs. These skills are crucial for ensuring accurate transactions, customer satisfaction, and compliance with banking regulations.

How does a phone banker typically handle high call volumes while maintaining quality customer service?

Phone Bankers often manage high call volumes, especially during peak banking hours or promotional periods. To maintain quality service, they rely on strong organizational skills, efficient use of customer relationship management systems, and following established call scripts. Regular training and support from supervisors help them stay updated on products and procedures, ensuring accurate and courteous responses. Team collaboration is also common, with colleagues sharing insights or assisting with complex queries, which helps reduce stress and maintain service standards.

What is the difference between Phone Banker vs Customer Service Representative?

AspectPhone BankerCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may prefer banking certificationsHigh school diploma or equivalent; customer service experience beneficial
Work EnvironmentBank branches, call centers, remoteCall centers, retail stores, remote
Industry UsageFinancial institutions, banksVarious industries including retail, telecom, banking
Primary FocusHandling banking transactions, account inquiries, loan infoAssisting customers with product info, complaints, general inquiries

While both roles involve customer interaction via phone, Phone Bankers specialize in banking services, transactions, and financial products, often requiring banking-specific knowledge. Customer Service Representatives have a broader scope across industries, focusing on general customer support and issue resolution. The roles overlap in communication skills and work environment but differ in industry focus and technical expertise.

More about Phone Banker jobs

What cities in Florida are hiring for Phone Banker jobs?

Cities in Florida with the most Phone Banker job openings:

What are popular job titles related to Phone Banker jobs in FL?

For Phone Banker jobs in FL, the most frequently searched job titles are:

Phone Banker jobs near you
Infographic showing various Phone Banker job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $25,407 per year, or $12.2 per hour.

Professional Psychic Readers by Telephone

PLN

Tampa, FL

Full-time

Re-posted 21 days ago

Job description

Talented Psychic and Tarot readers on a professional 800 Phone line positions available. Yearly raises, no hold times and plenty of growth. Must pass test. Only series replies.

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