Personal Banker
MO · On-site
$20.55 - $25.05/hr
As a Personal Banker, you'll gain valuable insight into banking and finance, while helping ... Deliver an excellent customer experience both in person and over the phone to ensure we meet ...
Personal Banker
MO · On-site
$20.55 - $25.05/hr
As a Personal Banker, you'll gain valuable insight into banking and finance, while helping ... Deliver an excellent customer experience both in person and over the phone to ensure we meet ...
Personal Banker
Springfield, MO · On-site
$20.55 - $25.05/hr
As a Personal Banker, you'll gain valuable insight into banking and finance, while helping ... Deliver an excellent customer experience both in person and over the phone to ensure we meet ...
Personal Banker
Springfield, MO · On-site
$20.55 - $25.05/hr
As a Personal Banker, you'll gain valuable insight into banking and finance, while helping ... Deliver an excellent customer experience both in person and over the phone to ensure we meet ...
Personal Banker
Independence, MO · On-site
$20.55 - $25.05/hr
As a Personal Banker, you'll gain valuable insight into banking and finance, while helping ... Deliver an excellent customer experience both in person and over the phone to ensure we meet ...
Personal Banker
Independence, MO · On-site
$20.55 - $25.05/hr
As a Personal Banker, you'll gain valuable insight into banking and finance, while helping ... Deliver an excellent customer experience both in person and over the phone to ensure we meet ...
Personal Banker
Town And Country, MO · On-site
$20.55 - $25.05/hr
As a Personal Banker, you'll gain valuable insight into banking and finance, while helping ... Deliver an excellent customer experience both in person and over the phone to ensure we meet ...
Personal Banker
Town And Country, MO · On-site
$20.55 - $25.05/hr
As a Personal Banker, you'll gain valuable insight into banking and finance, while helping ... Deliver an excellent customer experience both in person and over the phone to ensure we meet ...
Personal Banker
Columbia, MO · On-site
$20.55 - $25.05/hr
As a Personal Banker, you'll gain valuable insight into banking and finance, while helping ... Deliver an excellent customer experience both in person and over the phone to ensure we meet ...
Personal Banker
Columbia, MO · On-site
$20.55 - $25.05/hr
As a Personal Banker, you'll gain valuable insight into banking and finance, while helping ... Deliver an excellent customer experience both in person and over the phone to ensure we meet ...
Personal Banker
Kansas City, MO · On-site
$20.55 - $25.05/hr
As a Personal Banker, you'll gain valuable insight into banking and finance, while helping ... Deliver an excellent customer experience both in person and over the phone to ensure we meet ...
Personal Banker
Kansas City, MO · On-site
$20.55 - $25.05/hr
As a Personal Banker, you'll gain valuable insight into banking and finance, while helping ... Deliver an excellent customer experience both in person and over the phone to ensure we meet ...
Personal Banker
Wichita, KS · On-site
$20.55 - $25.05/hr
As a Personal Banker, you'll gain valuable insight into banking and finance, while helping ... Deliver an excellent customer experience both in person and over the phone to ensure we meet ...
Personal Banker
Wichita, KS · On-site
$20.55 - $25.05/hr
As a Personal Banker, you'll gain valuable insight into banking and finance, while helping ... Deliver an excellent customer experience both in person and over the phone to ensure we meet ...
Personal Banker
Leawood, KS · On-site
$20.55 - $25.05/hr
As a Personal Banker, you'll gain valuable insight into banking and finance, while helping ... Deliver an excellent customer experience both in person and over the phone to ensure we meet ...
Personal Banker
Leawood, KS · On-site
$20.55 - $25.05/hr
As a Personal Banker, you'll gain valuable insight into banking and finance, while helping ... Deliver an excellent customer experience both in person and over the phone to ensure we meet ...
Personal Banker
Columbia, MO · On-site
$20.55 - $25.05/hr
As a Personal Banker, you'll gain valuable insight into banking and finance, while helping ... Deliver an excellent customer experience both in person and over the phone to ensure we meet ...
Personal Banker
Columbia, MO · On-site
$20.55 - $25.05/hr
As a Personal Banker, you'll gain valuable insight into banking and finance, while helping ... Deliver an excellent customer experience both in person and over the phone to ensure we meet ...
Personal Banker
Harrisonville, MO · On-site
$20.55 - $25.05/hr
As a Personal Banker, you'll gain valuable insight into banking and finance, while helping ... Deliver an excellent customer experience both in person and over the phone to ensure we meet ...
Personal Banker
Harrisonville, MO · On-site
$20.55 - $25.05/hr
As a Personal Banker, you'll gain valuable insight into banking and finance, while helping ... Deliver an excellent customer experience both in person and over the phone to ensure we meet ...
Personal Banker
Columbia, MO · On-site
$20.55 - $25.05/hr
As a Personal Banker, you'll gain valuable insight into banking and finance, while helping ... Deliver an excellent customer experience both in person and over the phone to ensure we meet ...
Personal Banker
Columbia, MO · On-site
$20.55 - $25.05/hr
As a Personal Banker, you'll gain valuable insight into banking and finance, while helping ... Deliver an excellent customer experience both in person and over the phone to ensure we meet ...
Personal Banker
Manhattan, KS · On-site
$20.55 - $25.05/hr
As a Personal Banker, you'll gain valuable insight into banking and finance, while helping ... Deliver an excellent customer experience both in person and over the phone to ensure we meet ...
Personal Banker
Manhattan, KS · On-site
$20.55 - $25.05/hr
As a Personal Banker, you'll gain valuable insight into banking and finance, while helping ... Deliver an excellent customer experience both in person and over the phone to ensure we meet ...
Personal Banker
Bolivar, MO · On-site
$20.55 - $25.05/hr
As a Personal Banker, you'll gain valuable insight into banking and finance, while helping ... Deliver an excellent customer experience both in person and over the phone to ensure we meet ...
Personal Banker
Bolivar, MO · On-site
$20.55 - $25.05/hr
As a Personal Banker, you'll gain valuable insight into banking and finance, while helping ... Deliver an excellent customer experience both in person and over the phone to ensure we meet ...
Personal Banker
El Dorado, KS · On-site
$20.55 - $25.05/hr
As a Personal Banker, you'll gain valuable insight into banking and finance, while helping ... Deliver an excellent customer experience both in person and over the phone to ensure we meet ...
Personal Banker
El Dorado, KS · On-site
$20.55 - $25.05/hr
As a Personal Banker, you'll gain valuable insight into banking and finance, while helping ... Deliver an excellent customer experience both in person and over the phone to ensure we meet ...
Personal Banker
Saint Louis, MO · On-site
$20.55 - $25.05/hr
As a Personal Banker, you'll gain valuable insight into banking and finance, while helping ... Deliver an excellent customer experience both in person and over the phone to ensure we meet ...
Personal Banker
Saint Louis, MO · On-site
$20.55 - $25.05/hr
As a Personal Banker, you'll gain valuable insight into banking and finance, while helping ... Deliver an excellent customer experience both in person and over the phone to ensure we meet ...
Personal Banker
Columbia, IL · On-site
$20.55 - $25.05/hr
As a Personal Banker, you'll gain valuable insight into banking and finance, while helping ... Deliver an excellent customer experience both in person and over the phone to ensure we meet ...
Personal Banker
Columbia, IL · On-site
$20.55 - $25.05/hr
As a Personal Banker, you'll gain valuable insight into banking and finance, while helping ... Deliver an excellent customer experience both in person and over the phone to ensure we meet ...
Personal Banker
Saint Louis, MO · On-site
$20.55 - $25.05/hr
As a Personal Banker, you'll gain valuable insight into banking and finance, while helping ... Deliver an excellent customer experience both in person and over the phone to ensure we meet ...
Personal Banker
Saint Louis, MO · On-site
$20.55 - $25.05/hr
As a Personal Banker, you'll gain valuable insight into banking and finance, while helping ... Deliver an excellent customer experience both in person and over the phone to ensure we meet ...
Personal Banker
Festus, MO · On-site
$20.55 - $25.05/hr
As a Personal Banker, you'll gain valuable insight into banking and finance, while helping ... Deliver an excellent customer experience both in person and over the phone to ensure we meet ...
Personal Banker
Festus, MO · On-site
$20.55 - $25.05/hr
As a Personal Banker, you'll gain valuable insight into banking and finance, while helping ... Deliver an excellent customer experience both in person and over the phone to ensure we meet ...
Personal Banker
MO · On-site
$20.55 - $25.05/hr
As a Personal Banker, you'll gain valuable insight into banking and finance, while helping ... Deliver an excellent customer experience both in person and over the phone to ensure we meet ...
Personal Banker
MO · On-site
$20.55 - $25.05/hr
As a Personal Banker, you'll gain valuable insight into banking and finance, while helping ... Deliver an excellent customer experience both in person and over the phone to ensure we meet ...
Personal Banker
Tipton, MO · On-site
$20.55 - $25.05/hr
As a Personal Banker, you'll gain valuable insight into banking and finance, while helping ... Deliver an excellent customer experience both in person and over the phone to ensure we meet ...
Personal Banker
Tipton, MO · On-site
$20.55 - $25.05/hr
As a Personal Banker, you'll gain valuable insight into banking and finance, while helping ... Deliver an excellent customer experience both in person and over the phone to ensure we meet ...
Phone Banker information
See salary details
$5.29 - $6.60
0% of jobs
$6.60 - $7.91
0% of jobs
$7.91 - $9.22
0% of jobs
$9.22 - $10.53
0% of jobs
$10.53 - $11.84
0% of jobs
$11.84 - $13.16
0% of jobs
$13.16 - $14.47
9% of jobs
$14.82 is the 25th percentile. Wages below this are outliers.
$14.47 - $15.78
59% of jobs
$16.83 is the 75th percentile. Wages above this are outliers.
$15.78 - $17.09
9% of jobs
$17.09 - $18.40
0% of jobs
$18.40 - $19.71
23% of jobs
$5
$16
$19
How much do phone banker jobs pay per hour?
As of Jul 23, 2026, the average hourly pay for phone banker in the United States is $16.35, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $19.23 per hour, depending on experience, location, and employer.
How does a Phone Banker typically handle high call volumes while maintaining quality customer service?
Phone Bankers often manage high call volumes, especially during peak banking hours or promotional periods. To maintain quality service, they rely on strong organizational skills, efficient use of customer relationship management systems, and following established call scripts. Regular training and support from supervisors help them stay updated on products and procedures, ensuring accurate and courteous responses. Team collaboration is also common, with colleagues sharing insights or assisting with complex queries, which helps reduce stress and maintain service standards.
What Does a Phone Banker Do?
A phone banker works for a bank or financial institution and addresses banking customer concerns and needs via telephone. As a phone banker, you work in a call center or bank facility, speaking to customers remotely. Your job duties include informing customers of bank policies and procedures, handling concerns regarding transactions, processing financial applications, and utilizing banking software to complete tasks. Responsibilities may also span in-office administrative tasks. You need skills in customer service, communication, conflict resolution, and computer programs. You can find phone banker roles with banks, credit card companies, and other financial institutions.
What are the key skills and qualifications needed to thrive as a Phone Banker, and why are they important?
To thrive as a Phone Banker, you need strong customer service skills, attention to detail, and a solid understanding of banking products and procedures, often backed by a high school diploma or equivalent. Familiarity with CRM systems, call center software, and secure transaction platforms is typically required. Excellent verbal communication, patience, and problem-solving abilities help build trust and effectively address customer needs. These skills are crucial for ensuring accurate transactions, customer satisfaction, and compliance with banking regulations.
What are phone bankers and what do they do?
Phone bankers are customer service professionals who work for banks or financial institutions, assisting customers over the phone with their banking needs. They help clients with a variety of tasks such as account inquiries, balance checks, fund transfers, loan information, and resolving issues related to banking products. Phone bankers are trained to provide accurate information, ensure customer security, and deliver excellent service. They play a crucial role in maintaining customer satisfaction and trust in the bank. Their work often involves handling sensitive information securely and following strict protocols.
What is the difference between Phone Banker vs Customer Service Representative?
| Aspect | Phone Banker | Customer Service Representative |
|---|---|---|
| Credentials | High school diploma or equivalent; some roles may prefer banking certifications | High school diploma or equivalent; customer service experience beneficial |
| Work Environment | Bank branches, call centers, remote | Call centers, retail stores, remote |
| Industry Usage | Financial institutions, banks | Various industries including retail, telecom, banking |
| Primary Focus | Handling banking transactions, account inquiries, loan info | Assisting customers with product info, complaints, general inquiries |
While both roles involve customer interaction via phone, Phone Bankers specialize in banking services, transactions, and financial products, often requiring banking-specific knowledge. Customer Service Representatives have a broader scope across industries, focusing on general customer support and issue resolution. The roles overlap in communication skills and work environment but differ in industry focus and technical expertise.
More about Phone Banker jobs
What cities are hiring for Phone Banker jobs? Cities with the most Phone Banker job openings:
What states have the most Phone Banker jobs? States with the most job openings for Phone Banker jobs include:
What are popular job titles related to Phone Banker jobs? For Phone Banker jobs, the most frequently searched job titles are:
$20.55 - $25.05/hr
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 22 days ago
Job description
About Working at Commerce
Building a career here is more than just steps on a ladder. It's about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn't stop there. Our culture is about our people, the ones in our communities and the ones that work with us.
Here, you'll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You'll have the space and resources to grow into the best version of yourself. Because our number one investment is you.
Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let's talk.
Compensation Range
Hourly: $20.55 - $25.05 (Amount based on relevant experience, skills, and competencies.)
About This Job
Our Personal Bankers are personable, goal-oriented, and have a passion for helping our customers improve their financial health. As a Personal Banker, you'll gain valuable insight into banking and finance, while helping customers with their daily financial challenges. You'll be helping yourself too, because Commerce has a tradition of recognizing and rewarding people for their talent, skills, and contributions. If this sounds like a fit for you, we're looking for a new Personal Banker to join our team at our Belton/Raymore location.
Personal Bankers are the key ambassadors of the Commerce Bank brand. In this retail banking role, you will develop and maintain long lasting relationships with not only your customers, but with your co-workers and other areas of the business within Commerce. As a Personal Banker, your goal is to uncover the financial needs of each customer and provide them with solutions to address those needs.
As a Personal Banker, you'll:
Work Schedule
Essential Functions
Knowledge, Skills & Abilities Required
Education & Experience
Position may be filled as a Personal Banker I or a Personal Banker II, depending on experience and education.
For this position, federal regulations require Commerce Bank to prepare an investigatory consumer report which will disclose credit history. If you express interest in and are considered for this position, you will be asked to authorize that report.
***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Personal Banker I and II job and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $20.55 to $25.05 per hour. This position will be eligible for additional compensation through performance-based incentive plan(s) that will correspond to meeting performance goals.
#LI-MS1
The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more.
Location: 8200 E 171st Street, Belton, Missouri 64012
Time Type:
Full time
Building a career here is more than just steps on a ladder. It's about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn't stop there. Our culture is about our people, the ones in our communities and the ones that work with us.
Here, you'll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You'll have the space and resources to grow into the best version of yourself. Because our number one investment is you.
Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let's talk.
Compensation Range
Hourly: $20.55 - $25.05 (Amount based on relevant experience, skills, and competencies.)
About This Job
Our Personal Bankers are personable, goal-oriented, and have a passion for helping our customers improve their financial health. As a Personal Banker, you'll gain valuable insight into banking and finance, while helping customers with their daily financial challenges. You'll be helping yourself too, because Commerce has a tradition of recognizing and rewarding people for their talent, skills, and contributions. If this sounds like a fit for you, we're looking for a new Personal Banker to join our team at our Belton/Raymore location.
Personal Bankers are the key ambassadors of the Commerce Bank brand. In this retail banking role, you will develop and maintain long lasting relationships with not only your customers, but with your co-workers and other areas of the business within Commerce. As a Personal Banker, your goal is to uncover the financial needs of each customer and provide them with solutions to address those needs.
As a Personal Banker, you'll:
- Receive the tools, resources, and training you need to be successful in your role and have opportunities to further your career with Commerce Bank.
- Deliver an excellent customer experience both in person and over the phone to ensure we meet customers' financial needs.
- Actively listen to our customers so you can make appropriate recommendations that match their needs.
- Educate customers on a variety of retail products and digital solutions that improves their financial wellness.
- Ensure financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory requirements.
- Establish relationships with other internal departments and refer customers to bank specialists when complex financial needs are identified.
- Be able to earn more than your base pay through our quarterly incentive program.
Work Schedule
- Monday - Friday 7:45 AM - 5:45 PM, rotating Saturdays 8:45 AM - 12:15 PM
Essential Functions
- Interact with customers both in person and over the phone to ensure their financial needs are being met through needs-based conversations and sales fulfillment
- Actively listen, understand, and make recommendations of products and services based on customer needs to ensure individual and team sales and services goals are achieved.
- Educate customers on a variety of retail products and digital solutions that enhance the customer experience and contribute to achieving sales goals
- Ensure financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory requirements
- Identify complex financial needs and refer customers to bank specialists when appropriate.
- Perform other duties as assigned
Knowledge, Skills & Abilities Required
- Strong sales skills with the ability to provide an excellent customer experience by easily connecting with customers in-person and over the phone.
- Ability to meet personal and branch sales and customer services expectations
- Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
- Team player with excellent written, verbal and interpersonal communication skills
- Ability to remain adaptable to a variety of situations with an optimistic outlook that is aligned with our culture and Core Values
- Proficient with Microsoft Word, Excel and Outlook
Education & Experience
- High School diploma or equivalent combination of education and experience required
- 1+ years sales or customer service experience required
- Experience working in an environment with individual and team sales goals preferred
Position may be filled as a Personal Banker I or a Personal Banker II, depending on experience and education.
For this position, federal regulations require Commerce Bank to prepare an investigatory consumer report which will disclose credit history. If you express interest in and are considered for this position, you will be asked to authorize that report.
***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Personal Banker I and II job and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $20.55 to $25.05 per hour. This position will be eligible for additional compensation through performance-based incentive plan(s) that will correspond to meeting performance goals.
#LI-MS1
The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more.
Location: 8200 E 171st Street, Belton, Missouri 64012
Time Type:
Full time