Universal Banker
$17.50 - $22/hr
Answer phone using proper phone etiquette * Perform other daily tasks as needed Benefits: * Team ... Banking perks * No Saturday hours (Green Bay location only) Qualifications: * Previous banking ...
Universal Banker
$17.50 - $22/hr
Answer phone using proper phone etiquette * Perform other daily tasks as needed Benefits: * Team ... Banking perks * No Saturday hours (Green Bay location only) Qualifications: * Previous banking ...
Personal Banker
Belleville, IL · On-site
$20.55 - $25.05/hr
As a Personal Banker, you'll gain valuable insight into banking and finance, while helping ... Deliver an excellent customer experience both in person and over the phone to ensure we meet ...
Personal Banker
Belleville, IL · On-site
$20.55 - $25.05/hr
As a Personal Banker, you'll gain valuable insight into banking and finance, while helping ... Deliver an excellent customer experience both in person and over the phone to ensure we meet ...
Personal Banker
Saint Charles, MO · On-site
$20.55 - $25.05/hr
As a Personal Banker, you'll gain valuable insight into banking and finance, while helping ... Deliver an excellent customer experience both in person and over the phone to ensure we meet ...
Personal Banker
Saint Charles, MO · On-site
$20.55 - $25.05/hr
As a Personal Banker, you'll gain valuable insight into banking and finance, while helping ... Deliver an excellent customer experience both in person and over the phone to ensure we meet ...
Personal Banker
Independence, MO · On-site
$20.55 - $25.05/hr
As a Personal Banker, you'll gain valuable insight into banking and finance, while helping ... Deliver an excellent customer experience both in person and over the phone to ensure we meet ...
Personal Banker
Independence, MO · On-site
$20.55 - $25.05/hr
As a Personal Banker, you'll gain valuable insight into banking and finance, while helping ... Deliver an excellent customer experience both in person and over the phone to ensure we meet ...
Personal Banker
Columbia, MO · On-site
$20.55 - $25.05/hr
As a Personal Banker, you'll gain valuable insight into banking and finance, while helping ... Deliver an excellent customer experience both in person and over the phone to ensure we meet ...
Personal Banker
Columbia, MO · On-site
$20.55 - $25.05/hr
As a Personal Banker, you'll gain valuable insight into banking and finance, while helping ... Deliver an excellent customer experience both in person and over the phone to ensure we meet ...
Personal Banker
Saint Louis, MO · On-site
$20.55 - $25.05/hr
As a Personal Banker, you'll gain valuable insight into banking and finance, while helping ... Deliver an excellent customer experience both in person and over the phone to ensure we meet ...
Personal Banker
Saint Louis, MO · On-site
$20.55 - $25.05/hr
As a Personal Banker, you'll gain valuable insight into banking and finance, while helping ... Deliver an excellent customer experience both in person and over the phone to ensure we meet ...
Personal Banker
Festus, MO · On-site
$20.55 - $25.05/hr
As a Personal Banker, you'll gain valuable insight into banking and finance, while helping ... Deliver an excellent customer experience both in person and over the phone to ensure we meet ...
Personal Banker
Festus, MO · On-site
$20.55 - $25.05/hr
As a Personal Banker, you'll gain valuable insight into banking and finance, while helping ... Deliver an excellent customer experience both in person and over the phone to ensure we meet ...
Personal Banker
Bloomington, IL · On-site
$20.55 - $25.05/hr
As a Personal Banker, you'll gain valuable insight into banking and finance, while helping ... Deliver an excellent customer experience both in person and over the phone to ensure we meet ...
Personal Banker
Bloomington, IL · On-site
$20.55 - $25.05/hr
As a Personal Banker, you'll gain valuable insight into banking and finance, while helping ... Deliver an excellent customer experience both in person and over the phone to ensure we meet ...
Personal Banker
Ballwin, MO · On-site
$20.55 - $25.05/hr
As a Personal Banker, you'll gain valuable insight into banking and finance, while helping ... Deliver an excellent customer experience both in person and over the phone to ensure we meet ...
Personal Banker
Ballwin, MO · On-site
$20.55 - $25.05/hr
As a Personal Banker, you'll gain valuable insight into banking and finance, while helping ... Deliver an excellent customer experience both in person and over the phone to ensure we meet ...
Personal Banker
Derby, KS · On-site
$20.55 - $25.05/hr
As a Personal Banker, you'll gain valuable insight into banking and finance, while helping ... Deliver an excellent customer experience both in person and over the phone to ensure we meet ...
Personal Banker
Derby, KS · On-site
$20.55 - $25.05/hr
As a Personal Banker, you'll gain valuable insight into banking and finance, while helping ... Deliver an excellent customer experience both in person and over the phone to ensure we meet ...
Personal Banker
Ballwin, MO · On-site
$20.55 - $25.05/hr
As a Personal Banker, you'll gain valuable insight into banking and finance, while helping ... Deliver an excellent customer experience both in person and over the phone to ensure we meet ...
Personal Banker
Ballwin, MO · On-site
$20.55 - $25.05/hr
As a Personal Banker, you'll gain valuable insight into banking and finance, while helping ... Deliver an excellent customer experience both in person and over the phone to ensure we meet ...
Personal Banker
Florissant, MO · On-site
$20.55 - $25.05/hr
As a Personal Banker, you'll gain valuable insight into banking and finance, while helping ... Deliver an excellent customer experience both in person and over the phone to ensure we meet ...
Personal Banker
Florissant, MO · On-site
$20.55 - $25.05/hr
As a Personal Banker, you'll gain valuable insight into banking and finance, while helping ... Deliver an excellent customer experience both in person and over the phone to ensure we meet ...
Personal Banker
Jackson, MO · On-site
$20.55 - $25.05/hr
As a Personal Banker, you'll gain valuable insight into banking and finance, while helping ... Deliver an excellent customer experience both in person and over the phone to ensure we meet ...
Personal Banker
Jackson, MO · On-site
$20.55 - $25.05/hr
As a Personal Banker, you'll gain valuable insight into banking and finance, while helping ... Deliver an excellent customer experience both in person and over the phone to ensure we meet ...
Personal Banker
Columbia, MO · On-site
$20.55 - $25.05/hr
As a Personal Banker, you'll gain valuable insight into banking and finance, while helping ... Deliver an excellent customer experience both in person and over the phone to ensure we meet ...
Personal Banker
Columbia, MO · On-site
$20.55 - $25.05/hr
As a Personal Banker, you'll gain valuable insight into banking and finance, while helping ... Deliver an excellent customer experience both in person and over the phone to ensure we meet ...
Personal Banker
Saint Charles, MO · On-site
$20.55 - $25.05/hr
As a Personal Banker, you'll gain valuable insight into banking and finance, while helping ... Deliver an excellent customer experience both in person and over the phone to ensure we meet ...
Personal Banker
Saint Charles, MO · On-site
$20.55 - $25.05/hr
As a Personal Banker, you'll gain valuable insight into banking and finance, while helping ... Deliver an excellent customer experience both in person and over the phone to ensure we meet ...
Personal Banker
Manhattan, KS · On-site
$20.55 - $25.05/hr
As a Personal Banker, you'll gain valuable insight into banking and finance, while helping ... Deliver an excellent customer experience both in person and over the phone to ensure we meet ...
Personal Banker
Manhattan, KS · On-site
$20.55 - $25.05/hr
As a Personal Banker, you'll gain valuable insight into banking and finance, while helping ... Deliver an excellent customer experience both in person and over the phone to ensure we meet ...
Personal Banker
Overland Park, KS · On-site
$20.55 - $25.05/hr
As a Personal Banker, you'll gain valuable insight into banking and finance, while helping ... Deliver an excellent customer experience both in person and over the phone to ensure we meet ...
Personal Banker
Overland Park, KS · On-site
$20.55 - $25.05/hr
As a Personal Banker, you'll gain valuable insight into banking and finance, while helping ... Deliver an excellent customer experience both in person and over the phone to ensure we meet ...
Personal Banker
Wentzville, MO · On-site
$20.55 - $25.05/hr
As a Personal Banker, you'll gain valuable insight into banking and finance, while helping ... Deliver an excellent customer experience both in person and over the phone to ensure we meet ...
Personal Banker
Wentzville, MO · On-site
$20.55 - $25.05/hr
As a Personal Banker, you'll gain valuable insight into banking and finance, while helping ... Deliver an excellent customer experience both in person and over the phone to ensure we meet ...
Personal Banker
Metamora, IL · On-site
$18.25 - $22.50/hr
As a Personal Banker, you'll gain valuable insight into banking and finance, while helping ... Deliver an excellent customer experience both in person and over the phone to ensure we meet ...
Personal Banker
Metamora, IL · On-site
$18.25 - $22.50/hr
As a Personal Banker, you'll gain valuable insight into banking and finance, while helping ... Deliver an excellent customer experience both in person and over the phone to ensure we meet ...
Personal Banker
MO · On-site
$20.55 - $25.05/hr
As a Personal Banker, you'll gain valuable insight into banking and finance, while helping ... Deliver an excellent customer experience both in person and over the phone to ensure we meet ...
Personal Banker
MO · On-site
$20.55 - $25.05/hr
As a Personal Banker, you'll gain valuable insight into banking and finance, while helping ... Deliver an excellent customer experience both in person and over the phone to ensure we meet ...
Phone Banker information
See salary details
$5.29 - $6.60
0% of jobs
$6.60 - $7.91
0% of jobs
$7.91 - $9.22
0% of jobs
$9.22 - $10.53
0% of jobs
$10.53 - $11.84
0% of jobs
$11.84 - $13.16
0% of jobs
$13.16 - $14.47
9% of jobs
$14.82 is the 25th percentile. Wages below this are outliers.
$14.47 - $15.78
59% of jobs
$16.83 is the 75th percentile. Wages above this are outliers.
$15.78 - $17.09
9% of jobs
$17.09 - $18.40
0% of jobs
$18.40 - $19.71
23% of jobs
$5
$16
$19
How much do phone banker jobs pay per hour?
As of Jul 2, 2026, the average hourly pay for phone banker in the United States is $16.35, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $19.23 per hour, depending on experience, location, and employer.
How does a Phone Banker typically handle high call volumes while maintaining quality customer service?
Phone Bankers often manage high call volumes, especially during peak banking hours or promotional periods. To maintain quality service, they rely on strong organizational skills, efficient use of customer relationship management systems, and following established call scripts. Regular training and support from supervisors help them stay updated on products and procedures, ensuring accurate and courteous responses. Team collaboration is also common, with colleagues sharing insights or assisting with complex queries, which helps reduce stress and maintain service standards.
What Does a Phone Banker Do?
A phone banker works for a bank or financial institution and addresses banking customer concerns and needs via telephone. As a phone banker, you work in a call center or bank facility, speaking to customers remotely. Your job duties include informing customers of bank policies and procedures, handling concerns regarding transactions, processing financial applications, and utilizing banking software to complete tasks. Responsibilities may also span in-office administrative tasks. You need skills in customer service, communication, conflict resolution, and computer programs. You can find phone banker roles with banks, credit card companies, and other financial institutions.
What are the key skills and qualifications needed to thrive as a Phone Banker, and why are they important?
To thrive as a Phone Banker, you need strong customer service skills, attention to detail, and a solid understanding of banking products and procedures, often backed by a high school diploma or equivalent. Familiarity with CRM systems, call center software, and secure transaction platforms is typically required. Excellent verbal communication, patience, and problem-solving abilities help build trust and effectively address customer needs. These skills are crucial for ensuring accurate transactions, customer satisfaction, and compliance with banking regulations.
What are phone bankers and what do they do?
Phone bankers are customer service professionals who work for banks or financial institutions, assisting customers over the phone with their banking needs. They help clients with a variety of tasks such as account inquiries, balance checks, fund transfers, loan information, and resolving issues related to banking products. Phone bankers are trained to provide accurate information, ensure customer security, and deliver excellent service. They play a crucial role in maintaining customer satisfaction and trust in the bank. Their work often involves handling sensitive information securely and following strict protocols.
What is the difference between Phone Banker vs Customer Service Representative?
| Aspect | Phone Banker | Customer Service Representative |
|---|---|---|
| Credentials | High school diploma or equivalent; some roles may prefer banking certifications | High school diploma or equivalent; customer service experience beneficial |
| Work Environment | Bank branches, call centers, remote | Call centers, retail stores, remote |
| Industry Usage | Financial institutions, banks | Various industries including retail, telecom, banking |
| Primary Focus | Handling banking transactions, account inquiries, loan info | Assisting customers with product info, complaints, general inquiries |
While both roles involve customer interaction via phone, Phone Bankers specialize in banking services, transactions, and financial products, often requiring banking-specific knowledge. Customer Service Representatives have a broader scope across industries, focusing on general customer support and issue resolution. The roles overlap in communication skills and work environment but differ in industry focus and technical expertise.
More about Phone Banker jobs
What cities are hiring for Phone Banker jobs? Cities with the most Phone Banker job openings:
What states have the most Phone Banker jobs? States with the most job openings for Phone Banker jobs include:
What job categories do people searching Phone Banker jobs look for? The top searched job categories for Phone Banker jobs are:
What are popular job titles related to Phone Banker jobs? For Phone Banker jobs, the most frequently searched job titles are:
$17.50 - $22/hr
Other
Medical, Dental, Vision, Life, Retirement, PTO
Posted 4 days ago
Job description
Description
Join Fortifi Bank, where you can make a real impact as a Universal Banker and be part of our mission of "Growin' Wisconsin!" We value the contribution of our front-line team members and believe that your energy, precision, and organizational skills will create outstanding results for our clients, team members, and organization. Our Green Bay location offers a unique schedule, with no Saturday hours required.Â
At Fortifi Bank we do things the Fortifi Way, offering a unique perspective on client service while keeping our core values at the forefront. We are passionate about fueling progress in the communities where we live and work, and we actively give back through volunteering and supporting local events and activities.
Job Details:
- Smile and greet clients!
- Maintain good client relations
- Refer clients for new services when appropriate
- Open consumer accounts
- Process teller transactions
- Answer phone using proper phone etiquette
- Perform other daily tasks as needed
Benefits:
- Â Team-oriented culture, with an eNPS well above industry standardÂ
- Health, dental, and vision insurance
- 401(k) and employer match
- Paid time off, volunteer PTO, and birthday PTO
- Life and disability insurance
- Tuition reimbursement
- Wellness program
- Banking perks
- No Saturday hours (Green Bay location only)
Qualifications:
- Previous banking experience preferred but not required
- Superior client service and communication skills
- Attention to detail skills
- Multi-tasking skills
- Ability to maintain confidentiality
- Ability to handle high-pressure situations
- Problem-solving skills
- Relationship building skills
- Flexibility to work at several branch locations is a plus!
If you are excited about joining a team that values your unique talents and wants to make a positive impact, apply now to Fortifi Bank. Be a part of our mission of "Growin' Wisconsin" and discover a fulfilling career with us!