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Phone Banker Jobs in Nevada (NOW HIRING)

Relationship Banker

Reno, NV ยท On-site

$20 - $28/hr

Relationship Bankers build meaningful, long-term client relationships by exhibiting Breakthrough ... Performs proactive outbound phone calls to current and prospective consumer and small business ...

Universal Direct Banker

Las Vegas, NV ยท On-site

$17 - $19/hr

About This Job Front-line, high-volume support handling routine inquiries via phone/chat/email ... Banking or call center experience highly preferred Axos Employee Benefits May Include: * Medical ...

Universal Direct Banker

Las Vegas, NV ยท On-site

$17 - $19/hr

About This Job Frontline, highvolume support handling routine inquiries via phone/chat/email ... Banking or call center experience highly preferred Axos Employee Benefits May Include: * Medical ...

Recruit, train, and manage a team of canvassers to conduct door-to-door outreach and phone banking activities. * Develop and implement canvassing strategies to effectively reach target demographics ...

Recruit, train, and manage a team of canvassers to conduct door-to-door outreach and phone banking activities. * Develop and implement canvassing strategies to effectively reach target demographics ...

Recruit, train, and manage a team of canvassers to conduct door-to-door outreach and phone banking activities. * Develop and implement canvassing strategies to effectively reach target demographics ...

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Showing results 1-20

Phone Banker information

See Nevada salary details

$5

$16

$20

How much do phone banker jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for phone banker in Nevada is $16.65, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $19.57 per hour, depending on experience, location, and employer.

What does a phone banker do?

A phone banker works for a bank or financial institution and addresses banking customer concerns and needs via telephone. As a phone banker, you work in a call center or bank facility, speaking to customers remotely. Your job duties include informing customers of bank policies and procedures, handling concerns regarding transactions, processing financial applications, and utilizing banking software to complete tasks. Responsibilities may also span in-office administrative tasks. You need skills in customer service, communication, conflict resolution, and computer programs. You can find phone banker roles with banks, credit card companies, and other financial institutions.

What are the key skills and qualifications needed to thrive as a phone banker, and why are they important?

To thrive as a Phone Banker, you need strong customer service skills, attention to detail, and a solid understanding of banking products and procedures, often backed by a high school diploma or equivalent. Familiarity with CRM systems, call center software, and secure transaction platforms is typically required. Excellent verbal communication, patience, and problem-solving abilities help build trust and effectively address customer needs. These skills are crucial for ensuring accurate transactions, customer satisfaction, and compliance with banking regulations.

How does a phone banker typically handle high call volumes while maintaining quality customer service?

Phone Bankers often manage high call volumes, especially during peak banking hours or promotional periods. To maintain quality service, they rely on strong organizational skills, efficient use of customer relationship management systems, and following established call scripts. Regular training and support from supervisors help them stay updated on products and procedures, ensuring accurate and courteous responses. Team collaboration is also common, with colleagues sharing insights or assisting with complex queries, which helps reduce stress and maintain service standards.

What is the difference between Phone Banker vs Customer Service Representative?

AspectPhone BankerCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may prefer banking certificationsHigh school diploma or equivalent; customer service experience beneficial
Work EnvironmentBank branches, call centers, remoteCall centers, retail stores, remote
Industry UsageFinancial institutions, banksVarious industries including retail, telecom, banking
Primary FocusHandling banking transactions, account inquiries, loan infoAssisting customers with product info, complaints, general inquiries

While both roles involve customer interaction via phone, Phone Bankers specialize in banking services, transactions, and financial products, often requiring banking-specific knowledge. Customer Service Representatives have a broader scope across industries, focusing on general customer support and issue resolution. The roles overlap in communication skills and work environment but differ in industry focus and technical expertise.

Infographic showing various Phone Banker job openings in Nevada as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $34,622 per year, or $16.6 per hour.

$20 - $28/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago


Job description

About the Role:

Relationship Bankers build meaningful, long-term client relationships by exhibiting Breakthrough Client Service Standards and providing customized solutions to help clients achieve their financial goals. This includes offering sound financial advice, and often collaborating with internal Bank partners. Relationship bankers are expected to be active in the community and engage customers where and how they prefer to bank by providing education on digital and traditional solutions to achieve their banking needs.

  • Engage clients and prospects in client financial review(s) and business financial reviews to provide solutions and uncover additional financial needs. Make recommendations and follow through on commitments to clients.

  • Maintains direct contact with external and internal clients, delivering outstanding service in alignment with the bank's Breakthrough Client Service Standards.

  • Primary associate in the branch to open new deposit accounts and to originate consumer loans.

  • Originates consumer loans and some small business loans and is actively building and maintaining a loan and deposit portfolio.

  • Educates customers about the availability of services originated by internal partners such as Treasury Management services.

  • Performs proactive outbound phone calls to current and prospective consumer and small business customers. May partner with branch Manager to do outbound business development meetings in the community.

  • Develops a pipeline of prospects from in branch and outbound business development activities.

  • Independently supports and resolves client issues with digital products and services.

  • Supports the community, which may include events during and after business hours, weekends, volunteerism, and other forms of community sponsorship.


About You:

  • High School Diploma or GED, required.

  • 2 years of banking and/or demonstrated sales experience required.

  • 2 years developing current and new client relationships, achieving sales goals, and building referral sources in banking or retail environment with client Service and cash handling experience required.

  • 2 years in a lending function with loan origination and processing functions required.

  • In-depth knowledge of Consumer and Business products and services.

  • Demonstrated proficiency in consumer and business lending.

  • Demonstrated proficiency in consumer lending and basic business lending skills.

  • Ability to understand cash flow, financial statements, and market risk.

  • Demonstrates desire and ability to build upon technology skills in various delivery channels, including online banking platforms, Bill Pay, E-Statements, mobile banking, ATM, and business banking applications.

  • This position may require you to act as a Bank MLO, which is defined as an individual authorized by the Bank to take mortgage loan applications, offer a mortgage, arrange a mortgage, assist a consumer in obtaining or applying to obtain a mortgage, negotiate a mortgage, otherwise obtain or make a mortgage for another person, represent to the public (through advertising or other means of communication) that such person can or will perform any of these activities, or refer a consumer to a loan originator (Note: Except those employees of the Bank who do not discuss particular credit terms available and do not refer the consumer, based on the employee's assessment of the consumer's financial characteristics to a particular Bank MLO) for compensation or gain. All MLOs will be required to register as an MLO complying with the SAFE Act requirements.

  • This position IS NOT authorized to act as a Bank Closed-End MLO, which is defined as any position designated to perform the activities of a Bank MLO for closed-end transactions, and therefore this position is limited to acting as a Bank MLO for open-end transactions (i.e., home equity lines of credit) only.


Be a part of a bank that invests in you!

  • Competitive Incentive Plan: Earn rewards that match your efforts.

  • Professional Development: Grow your skills with our tailored premier banker programs.

  • Career Growth: Clear paths to achieve your professional goals.


The pay range for this role is $20 to $28.

The pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, and those details will be provided during the recruitment process.

Primary Location: Ability to work fully onsite at posted location(s).

3490 South Virginia Street Reno NV 89502

Our Benefits:


We are proud to offer a competitive total rewards package including base wages and comprehensive benefits.

We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.


Our Commitment to Diversity:


Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: careers@columbiabank.com.


To Staffing and Recruiting Agencies:


Our posted job opportunities are only intended for individuals seeking employment at Columbia Bank. Columbia Bank does not accept unsolicited resumes or applications from agencies and Columbia Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Columbia Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.