Network Assistant

General Summary:
The Network Assistant position is responsible for maintenance, monitoring and supporting DRN ReadiTech Managed Service customers' networks. The primary role includes but is not limited to assisting with day to day MS operations along with directly supporting customers and DRN's IT Analysts. The Network Assistant position will report to the Enterprise IT Manager. The Network Assistant will complete a wide range of special projects as assigned.
The Network Assistant must possess the ability to work and get along with other employees and departments in a positive manner for the maximum benefit of the company. This individual will be expected to deliver exceptional customer service to both internal and external customers. Regular work hours are Monday through Friday 8 am to 5 pm. Night and weekend work may be required as the business need dictates along with an on-call rotation schedule.
Essential Job Functions:

• Monitor, maintain and support all customer network devices including servers, routers, computers, tablets, printers, etc.
• Perform system maintenance work as directed by the IS Team
• Image machines
• Level 1 IS Support
• Sonicwall firmware upgrades
• MS Customer onsite and remote support
• Patching
• Preparing quotes for customers or Analysts via Quosal
• Connectwise Power User
• Research & development for Analysts and Sales team as needed
• Goal & team focused
• Attendance is an essential function of this Regular, reliable, consistent and punctual attendance is required.
• Responsible for all other duties as assigned

Knowledge, Skills, and Abilities:

• Knowledge of company policies, procedures, products and
• Knowledge of Microsoft Office Suites
• Knowledge of Microsoft Office 365 and Exchange Online Experience
• Knowledge of Microsoft Active Directory Domain Management, Terminal Services
• Knowledge of the following protocols/standards: SMTP, POP, FTP, DNS, DHCP
• Skill in routing and switching
• Skill in project-based efforts
• Skill in security
• Skill in applying best practices consistently
• Ability to create and adapt in a fast-paced
• Ability to communicate with customers, co-workers and various business contacts in a professional and courteous manner.
• Ability to organize and prioritize multiple work
• Ability to make sound decisions using information at
• Ability to self-direct and efficiently manage time and tasks
• Ability to contribute in a sales

Education and Experience:
2 year IT related degree required along with related job experience.
Must have (or be able to obtain within 1 year) entry-level certifications along with the ability to obtain additional professional certifications as the business need dictates.
Physical Requirements:
0-24%
25-49%
50-74%
75-100%
Seeing: Must be able to read computer screen and various reports. Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus. 75-100%
Communication: Must be able to hear well enough to communicate with customers and business contacts. 75-100%
Sitting/Standing/Walking: 75-100%
Climbing/Stooping/Kneeling: 75-100%
Lifting & Moving/Pulling/Pushing:: (frequently lift and move up to 10 pounds and occasionally lift and move up to 25 pounds and infrequently move up to 50 pounds). 0-24%
Fingering/Grasping/Feeling: Must be able to write, type and use phone system. 75-100 %
Working Conditions:
This factor measures the surroundings or physical conditions under which a job must be done and the extent to which those conditions make the job disagreeable. Consider the presence and relative amount of exposure to dust, dirt, heat, fumes, contaminants, cold, noise, vibration, wetness, etc.
Good working conditions with the absence of disagreeable conditions.
Note: The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
This position is an exempt position, not subject to the overtime provisions of the Fair Labor Standards Act. DRN is an Equal Opportunity Employer and offers a competitive compensation and benefits package.