About Cooper University Health Care
Sourced by ZipRecruiter
Industry
Health care and social assistance
Company size
5,001 - 10,000 Employees
Headquarters location
Camden, NJ, US
Year founded
1887
$48/hr
Other
Medical, Dental, Vision, Life, Retirement
Posted 21 days ago
Cooper University Health Care rating
7.4
Based on 128 frontline employees who took The Breakroom Quiz
248th of 861 rated healthcare providers
Job description
About Us
At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.
Discover why Cooper University Health Care is the employer of choice in South Jersey.
Short DescriptionThe Service Excellence Advocate serves as a key liaison between patients, families, and hospital staff, ensuring that patient care concerns and service issues are promptly addressed. This role focuses on enhancing the patient's experience through proactive engagement, effective problem-solving, and collaboration with clinical and administrative leadership. The Service Excellence Advocate is responsible for resolving patient and family concerns, ensuring that feedback is appropriately acted upon, and fostering a patient-centered environment that aligns with organizational goals.
Experience Required- 3-5 years preferred
- Customer service experience in a hospital setting is preferred
- High School Diploma required
- Bachelors preferred
- Significant Patient Advisor/Advocate experience may be considered in lieu of a bachelor's degreePreferred speaks Spanish/ability to translate medical information
- Significant Patient Advisor/Advocate experience in a healthcare setting may be considered in lieu of licensure/certification.
What Cooper University Health Care employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
cooperhealth.org
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Customer Service Advocate?
A: To succeed as a Customer Service Advocate, key technical skills include proficiency in communication platforms, issue tracking software, and product knowledge. Essential soft skills include empathy, active listening, and problem-solving abilities, as well as strong verbal and written communication skills. These strengths enable Customer Service Advocates to effectively resolve customer complaints, build trust, and provide personalized support, ultimately driving customer satisfaction and loyalty.
Q: What is the career path for a Customer Service Advocate?
A: A Customer Service Advocate typically starts as an entry-level representative, handling customer inquiries and resolving issues, before progressing to mid-level roles such as Team Lead or Quality Assurance Specialist, where they oversee team performance and develop process improvements. As they gain experience, they can move into senior positions like Operations Manager or Customer Experience Manager, where they drive strategic initiatives and lead cross-functional teams. With continued growth, Customer Service Advocates can leverage their skills in areas like conflict resolution, communication, and problem-solving to transition into leadership roles or pursue careers in related fields like sales, account management, or human resources.
