Application Support Analyst - Utilities (SQL/PLSQL)

Overview

CTG is seeking an experienced Application Support Analyst – Utilities (SQL/PLSQL) to support mission-critical utility applications for our client. This role requires strong SQL/PLSQL expertise, production support experience, and the ability to troubleshoot complex application issues within a high-availability environment supporting grid and customer operations.

Location: Dallas, TX
Duration: 6 months

Key Responsibilities:

• Provide production application support for utility systems including ADMS, OMS, CIS, and Work Management platforms.
• Troubleshoot application issues through SQL/PLSQL analysis, debugging, log reviews, and root cause analysis.
• Support system integrations, APIs, and enterprise data flows.
• Analyze incidents, identify solutions, and provide timely communication during critical production events.
• Collaborate with technical teams and business stakeholders to resolve application issues.
• Manage incidents and service requests using ticketing tools such as JIRA.

Required Skills:

• Strong hands-on experience with Energy & Utilities (E&U) applications.
• Advanced SQL/PLSQL skills with experience troubleshooting database-related issues.
• Experience with production support, debugging, and log analysis.
• Understanding of application integrations, APIs, and data flow processes.
• Basic scripting/programming experience (Shell scripting or Java preferred).
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication skills with the ability to work effectively in high-pressure environments.

Preferred Experience:

• Experience supporting utility or energy sector applications.
• Experience with ADMS, OMS, CIS, or Work Management systems.
• Exposure to monitoring tools, automation, and cloud platforms.
• Experience working in 24x7 mission-critical application support environments.

Education:

• Bachelor’s degree in Computer Science, Information Technology, or a related field preferred, or equivalent experience.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

To Apply:
To be considered, please apply directly to this requisition using the link provided. Kindly forward this to any other interested parties. Thank you!