About Cardinal Integrated Technologies
Sourced by ZipRecruiter
Industry
It services
Company size
11 - 50 Employees
Headquarters location
Princeton, NJ, US
Year founded
2013
Other
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Job description
Desktop/IT Support
Location: Piscataway, NJ - Onsite Duration: Full-Time + Benefits
Top skills: Windows/Mac, Imaging, Troubleshooting etc
Exp: 4-5+ Years
Associate will identify, and install electronic equipment at end-user desks. They will do some light end-user one-on-one training to help users understand and adopt technology. They will help employees with hands-on IT issues but will also have to be able to direct IT support to an internal IT support desk.
• Communicate with internal IT employees and end users in an effective and professional manner.
• Image laptops and desktops (Windows / Mac)
• Assist with Video Conferencing setup and troubleshooting.
• Desk setups, end user desk moves, and removal of electronic equipment.
• Receive and log IT support requests from employees via designated channels (phone, email, ticketing system).
• Respond to and resolve Level 1 technical issues promptly.
• Escalate incidents to appropriate internal or external teams as necessary.
• Maintain accurate records of all support activities and resolutions.
• Manage IT inventory, including tracking and updating asset information.
• Assist in onboarding and offboarding processes for employees, including provisioning/deprovisioning of IT equipment and access permissions.
• Perform routine maintenance and troubleshooting of printers and other office peripherals.
• Provide regular reports on helpdesk ticket metrics, incident trends, and service level performance.
• Maintain up-to-date documentation of IT procedures, system configurations, and troubleshooting guides.
cardinalintinc.com
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Frequently asked questions
Q: What skills or qualities help someone succeed as a IT Desktop Support Technician?
A: To succeed as an IT Desktop Support Technician, key technical skills include proficiency in operating systems (Windows, macOS, Linux), familiarity with hardware components (laptops, desktops, printers), and knowledge of help desk software and ticketing systems. Soft skills such as excellent communication, problem-solving, and patience are also crucial, as they enable technicians to effectively troubleshoot issues, explain complex technical concepts to non-technical users, and maintain a positive customer experience. By combining these technical and soft skills, IT Desktop Support Technicians can efficiently resolve issues, build trust with users, and lay the foundation for a successful career in IT support or related fields.
Q: What is the career path for a IT Desktop Support Technician?
A: A typical career progression for an IT Desktop Support Technician involves starting as a Help Desk Technician, providing initial technical support to end-users, and advancing to roles such as Senior Desktop Support Technician, where they oversee team members and resolve complex technical issues. As they gain experience, they can transition into mid-level roles like IT Support Specialist or Desktop Engineer, where they focus on troubleshooting, maintenance, and implementation of desktop technologies. With further skill development and experience, they can move into senior roles like IT Team Lead or Technical Specialist, or pursue specialized areas like cybersecurity, network administration, or IT project management.