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desktop support

desktop support

Artech Information System LLC

Los Angeles, CA • On-site

Full-time

Posted 11 days ago

Job description

Company Description

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description


Job Title: Desktop Support Representative Onsite Support
Location: LOS ANGELES,CA
Duration: 1+ years (Possible Extension)
Skills Overview
Skills Overview (list or overview) Deskside Break/Fix troubleshooting and solutioning experience in larger corporate environments.

  • The support platform is Microsoft OS including Win7 and some Win10 (piloting). In addition there is a need for some current MAC OS support (corporate environment) including OS troubleshooting, imaging, and builds.
  • The candidate must also be able to support Mobility Devices (phone and tablet) of multiple platforms including Apple, Android, and Microsoft.
  • This position requires solid experience in application support of standard Microsoft Office products current through Office 365, including support of Outlook/Exchange in a corporate environment across PC, phone, and tablet devices.
  • The candidate must be able to provide on site and remote support of high level and executive end users through the use of in person, phone, and Remote Takeover tools. Superior Customer Service skills are essential and the candidate must have outstanding communication skills both verbal and written
Additional Information

For more information, Please contact

Shubham

973-295-4595

Artech logo

About Artech

Sourced by ZipRecruiter

Artech is a leading IT staffing and consulting company based in Morristown, NJ, US. Since its foundation in 1992, Artech has mastered in complementing human expertise with technology and business acumen to produce world-class staffing solutions. The company caters to diverse industry sectors, including financial services, healthcare, telecommunication, energy and utilities, supply chain, and retail. It provides IT consulting, project management, professional and staff augmentation, and managed staffing services. Artech's mission is to provide exceptional IT staffing services to its clients by comprehending their business needs and then crafting a customized staffing strategy. Its notable achievement includes being recognized as one of the largest IT staffing companies in the U.S, according to Staffing Industry Analysts (SIA).

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

Morristown, NJ, US

Year founded

1992

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Frequently asked questions

Q: What skills or qualities help someone succeed as a IT Desktop Support Technician?

A: To succeed as an IT Desktop Support Technician, key technical skills include proficiency in operating systems (Windows, macOS, Linux), familiarity with hardware components (laptops, desktops, printers), and knowledge of help desk software and ticketing systems. Soft skills such as excellent communication, problem-solving, and patience are also crucial, as they enable technicians to effectively troubleshoot issues, explain complex technical concepts to non-technical users, and maintain a positive customer experience. By combining these technical and soft skills, IT Desktop Support Technicians can efficiently resolve issues, build trust with users, and lay the foundation for a successful career in IT support or related fields.

Q: What is the career path for a IT Desktop Support Technician?

A: A typical career progression for an IT Desktop Support Technician involves starting as a Help Desk Technician, providing initial technical support to end-users, and advancing to roles such as Senior Desktop Support Technician, where they oversee team members and resolve complex technical issues. As they gain experience, they can transition into mid-level roles like IT Support Specialist or Desktop Engineer, where they focus on troubleshooting, maintenance, and implementation of desktop technologies. With further skill development and experience, they can move into senior roles like IT Team Lead or Technical Specialist, or pursue specialized areas like cybersecurity, network administration, or IT project management.

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Artech Information System LLC job posting for a desktop support in Los Angeles, CA with a salary of $22 to $31 Hourly with a map of Los Angeles location.