Collections Specialist- Chapel Hills/Mirror Lake Golf Club

Established in 2000 and based in Atlanta, Georgia, Bobby Jones Links is a club management and development company serving private, resort, daily fee, and public courses. At the heart of our work is a commitment to serving people and creating exceptional experiences for members, guests, and employees. We live by our core values: Make People Happy, Do What You Say, Strive for Excellence, Be Driven, and Grow Every Day. These principles shape our culture and drive our success. As Bobby Jones said, "The secret of golf is to turn three shots into two." That same pursuit of excellence defines everything we do.
Bobby Jones Links is hiring for a Collections Specialist for Chapel Hills/Mirror Lake Golf Club. Located just west of Atlanta in Douglasville, the 18-hole course at Chapel Hills is a member favorite designed by Rocky Roquemore and Jeff Burton. Also located just west of Atlanta in Villa Rica, Mirror Lake is a Rocky Roquemore and Jeff Burton creation that's been delighting members and guests since it opened in 1999.
This is a part-time position with the possibility of growing into full-time.
Primary responsibilities of the Collections Specialist include:

• Monitoring accounts to identify outstanding debts
• Investigating historical data for each debt or bill
• Finding and contacting embers to ask about their overdue payments
• Taking actions to encourage timely debt payments
• Processing payments and refunds
• Resolving billing and customer credit issues
• Updating account status records and collection efforts
• Reporting on collection activity and accounts receivable status
• Dealing with collection agencies as needed

Required Skills

• Proven experience as a Collection Specialist or similar role
• Knowledge of billing procedures and collection techniques (e.g. skip tracing)
• Familiarity with laws related to debt collection (e.g. FDCPA)
• Working knowledge of MS Office and databases
• Comfortable working with targets
• Patience and ability to manage stress
• Excellent communication skills (written and oral)
• Skilled in negotiation
• Problem-solving skills
• Accounting experience a plus
• High school diploma; Associate's/Bachelor's degree is a plus

Physical Demands & Work Environment Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to:

• Walk, sit, stand for long periods of time, bend, use hands to finger, handle, or feel; and talk or hear, stoop, kneel, crouch, close vision, distance vision, peripheral vision depth perception and ability to adjust focus.
• Spend time making repetitive motions such as typing.
• Lift up to 25+ lbs. occasionally and to lift overhead and push/pull, move lighter objects.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee may:

• Be indoors, in an environmentally controlled location.
• Occasionally may be exposed to outside weather conditions.
• Noise Levels may be distracting or uncomfortable.