$17 - $20/hr
Part-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 21 days ago
Advocare LLC rating
7.8
Based on 29 frontline employees who took The Breakroom Quiz
Job description
We are looking for a friendly, organized, and detail-oriented Front Desk Receptionist to join our team. This position is responsible for greeting patients, managing front-office communications, and supporting administrative and scheduling functions. The ideal candidate will provide exceptional customer service and maintain a professional and welcoming environment for patients, staff, and visitors.
Advocare, LLC is a physician-owned partnership of leading pediatricians, family practitioners, and specialists in New Jersey, Pennsylvania, and Delaware. As a Front Desk Receptionist, you’ll be an integral member of a forward-thinking clinical team dedicated to delivering exceptional patient care and service in a dynamic healthcare environment.
Front Desk Receptionist Responsibilities:
- Answer incoming calls on a multi-line telephone system with professionalism and efficiency
- Schedule and confirm patient appointments
- Transfer calls and take accurate messages according to office procedures
- Greet patients and visitors and notify the appropriate team member of their arrival
- Collect and post co-pays and communicate outstanding balances
- Check patients out and follow proper check-out protocols
- Notify the doctor when a patient cancels
- Type correspondence and office memos as directed
- Transcribe visit details into medical reports
- Prepare charts, gather necessary paperwork, and print daily appointment schedules
Front Desk Receptionist Required Skills and Abilities:
- Excellent customer service and communication skills
- Ability to maintain professionalism, confidentiality, and diplomacy
- Strong interpersonal skills with the ability to work with diverse individuals
- Detail-oriented with strong follow-up and multitasking capabilities
- Adaptable and flexible in a fast-paced, ever-changing environment
- Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Education and Experience:
- High School Diploma or equivalent required
- Front desk or medical office experience preferred
- Familiarity with electronic medical records (EMR) is a plus
Benefits Available:
- Multiple medical and prescription coverage options
- Dental and vision care plans
- Health Savings Accounts (HSAs), where applicable
- Flexible Spending Accounts (FSAs)
- Voluntary critical illness, cancer, and accident insurance
- Voluntary hospital indemnity coverage
- Voluntary short-term and long-term disability insurance
- Voluntary term life insurance and AD&D (Accidental Death & Dismemberment)
- 401(k) retirement savings plan
- Paid time off (PTO)
- Commuter benefits
- Group auto and homeowners insurance
Part-time Benefits:
- Vision
- Flexible Spending Accounts
- MetLife Auto/Vehicle & Home Insurance Discounts
What Advocare LLC employees say
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Front Desk Receptionist?
A: To succeed as a Front Desk Receptionist, key technical skills include proficiency in phone systems, computer software (e.g., Microsoft Office, CRM systems), and basic accounting or financial management tools. Essential soft skills include excellent communication and interpersonal skills, strong organizational and time management abilities, and a friendly, approachable demeanor to provide exceptional customer service. These technical and soft skills enable Front Desk Receptionists to efficiently manage daily operations, build strong relationships with clients and colleagues, and contribute to a positive work environment, ultimately supporting career growth and effectiveness in the role.
Q: What is the career path for a Front Desk Receptionist?
A: A Front Desk Receptionist's typical career progression involves starting as an entry-level Receptionist, then advancing to roles such as Senior Receptionist or Front Desk Coordinator, where they oversee daily operations and manage administrative tasks. Mid-level roles like Administrative Assistant or Office Manager often follow, where they develop leadership skills and take on more strategic responsibilities. Ultimately, senior roles like Operations Manager or Executive Assistant may be pursued, offering opportunities for long-term career growth and professional development in management, human resources, or executive support.
