Remote Customer Tech Support - Home Security

Remote Customer Tech Support - Home Security

ADT Security Services

Manhattan, NY • Remote

$17/hr

Full-time

This job posting has expired and is no longer accepting applications. Check out similar jobs


ADT rating

7.1

Company rating: 7.1 out of 10

Based on 135 frontline employees who took The Breakroom Quiz

31st of 100 rated security


Job description

ADT Security Services is hiring for a Customer Technical Support position aimed at providing exceptional service and assistance with alarm systems. Candidates should have strong communication and troubleshooting skills and be able to work in a fast-paced environment. The role includes comprehensive training, competitive starting pay starting at $17.00 per hour, and numerous benefits.

This is a remote position, requiring a quiet workspace. The expected start date for this role is July 6, 2026. #J-18808-Ljbffr


What ADT employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


ADT logo

About ADT

Sourced by ZipRecruiter

At ADT Commercial, we are in the business of helping people and organizations to protect what matters most to them. Building upon ADT's 145-year legacy, we secure the livelihoods and futures of critical commercial environments, retail location, educational campuses, healthcare facilities and financial institutions across the U.S. as an industry-leading security, fire and life safety systems integrator. We strive to have the most experienced and technically trained and talented teams in the industry, driven by excellence at every turn. At ADT Commercial, we truly believe that our people are the difference - for our organization, the customers we serve and the communities we protect. When you're a part of ADT Commercial, you'll have the opportunity to be a part of that difference every day. With more than 300 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.adtcommercial.com or follow us on LinkedIn and Facebook.

Industry

Personal services

Company size

10,000+ Employees

Headquarters location

Boca Raton, FL, US

Year founded

1874



Frequently asked questions

Q: What skills or qualities help someone succeed as a Customer Support Technician?

A: To succeed as a Customer Support Technician, key technical skills include proficiency in software applications, operating systems, and hardware troubleshooting, as well as knowledge of technical documentation and problem-solving methodologies. Essential soft skills include excellent communication and interpersonal skills, empathy, and patience, enabling effective issue resolution and customer satisfaction. By combining these technical and soft skills, a Customer Support Technician can provide high-quality support, build strong customer relationships, and advance in their career through opportunities for professional growth and leadership development.

Q: What is the career path for a Customer Support Technician?

A: A Customer Support Technician typically starts as an entry-level role, progressing to a Technical Support Specialist, and then to a Senior Support Specialist or Team Lead, with responsibilities expanding to include escalated issue resolution, process improvement, and team management. Key opportunities for skill development include learning technical product knowledge, communication and problem-solving skills, and project management tools, which can lead to roles in technical writing, training, or product development. Long-term career prospects may include transitioning into roles such as Technical Account Manager, Product Specialist, or even moving into leadership positions like Operations Manager or Director of Customer Experience.