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Customer Experience Jobs (NOW HIRING)

Army and Air Force Exchange

$14.50 - $19.25/hr

As a Customer Experience Associate at Military Clothing, you'll be responsible for helping our service members get the uniforms they need. You'll need to have an attention to detail and be a quick ...

The Exchange

$14.75 - $19.75/hr

Responsible for driving the customer experience through proactive and customer focused behaviors and actions. Actively evaluates customers' needs by listening, providing solutions, and making ...

Guidde

Customer Experience Specialist

New York, NY · On-site +1

$55K - $70K/yr

Identify patterns in customer needs and help influence improvements to both support processes and product experience What You'll Need to Thrive in? * 2+ years of experience in customer support in a ...

Weis

Customer Experience Associate

Bellefonte, PA · On-site

$15.50 - $20.75/hr

Location Address: 170 Buckaroo Lane ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Associate is responsible for the functions below, in addition to other duties as assigned: * Smiles ...

Weis

Customer Experience Associate

Williamsport, PA · On-site

$15 - $20/hr

Location Address: 305 River Avenue ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Associate is responsible for the functions below, in addition to other duties as assigned: * Smiles ...

Hertz

Customer Experience Associate

Moline, IL · On-site

$250/hr

The Customer Experience Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent ...

Weis

Customer Experience Associate

Vestal, NY · On-site

$16 - $23/hr

Location Address: 925 Main Street ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Associate is responsible for the functions below, in addition to other duties as assigned: * Smiles and ...

Teknor Apex

Customer Experience Specialist

Pawtucket, RI · On-site

$17.25 - $21.75/hr

The Customer Experience Specialist serves as a trusted partner to customers, ensuring orders are executed accurately, issues are resolved quickly, and commitments are delivered as promised. This role ...

The Exchange

Customer Experience Associate

Eglin, FL · On-site

$15 - $20/hr

As a Customer Experience Associate at the Express, you will assist customers in finding what they are looking for and ensure the Express is stocked with the products customers want. You'll know which ...

Weis

Customer Experience Associate

Dingmans Ferry, PA · On-site

$15.25 - $20.50/hr

Location Address: 112 Atlantic Avenue ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Associate is responsible for the functions below, in addition to other duties as assigned: * Smiles ...

Weis

Customer Experience Associate

Hanover, PA · On-site

$15.75 - $21.25/hr

Location Address: 860 Carlisle Street ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Associate is responsible for the functions below, in addition to other duties as assigned: * Smiles ...

Nightforce Optics

Customer Experience Specialist

Orofino, ID · On-site

$16.75 - $20.75/hr

In this role, the Customer Experience Specialist will be the primary point of contact for troubleshooting, diagnostics, and problem resolution across our entire product line, including Nightforce ...

Weis

Customer Experience Associate

Frederick, MD · On-site

$22/hr

Location Address: 2 Old Camp Road ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Associate is responsible for the functions below, in addition to other duties as assigned: * Smiles and ...

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How much do customer experience jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for customer experience in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is customer experience?

Customer Experience (CX) refers to the overall perception and feelings that customers have about a business throughout their entire journey, from initial contact to post-purchase support. It encompasses every interaction a customer has with a company, including its products, services, and employees. Improving customer experience is crucial for building customer loyalty, increasing satisfaction, and driving business growth. Companies focus on understanding customer needs, resolving issues efficiently, and providing positive, memorable interactions.

How does a customer experience professional typically collaborate with other departments to improve overall customer satisfaction?

Customer Experience professionals regularly work with teams such as sales, product development, marketing, and support to identify and resolve customer pain points. They act as the voice of the customer, sharing insights gathered from feedback and data analytics to help refine products and services. This role often involves facilitating cross-departmental meetings, developing customer journey maps, and working closely with stakeholders to implement customer-centric improvements. Effective collaboration is key to ensuring a consistent and high-quality customer experience across all touchpoints.

What are the key skills and qualifications needed to thrive as a customer experience professional, and why are they important?

To thrive as a Customer Experience professional, you need strong problem-solving abilities, customer service expertise, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms, customer feedback tools, and data analytics software is typically necessary. Outstanding communication, empathy, and adaptability help professionals build rapport and respond effectively to diverse customer needs. These skills and qualities are crucial to ensuring positive customer interactions, fostering loyalty, and driving business growth.

What is the difference between Customer Experience vs Customer Service?

AspectCustomer ExperienceCustomer Service
FocusOverall customer journey and brand perceptionImmediate support and problem resolution
ScopeBroader, includes marketing, product, and post-sale interactionsSpecific interactions, often reactive
SkillsStrategic thinking, analytics, communicationCommunication, problem-solving, empathy
Work EnvironmentCross-departmental, often involves planning and analysisFrontline, direct customer interaction

Customer Experience focuses on the entire customer journey and brand perception, involving strategic planning across multiple departments. Customer Service, on the other hand, emphasizes direct, reactive support to resolve customer issues. Both roles are essential but differ in scope and focus, with Customer Experience being broader and more strategic.

What are customer experience jobs?

Customer experience jobs involve roles focused on improving how customers interact with a company's products or services. These roles often include customer service representatives, experience managers, and user experience designers, requiring skills in communication, problem-solving, and familiarity with customer feedback tools. They aim to enhance customer satisfaction and loyalty through direct engagement and strategic improvements.

What is a customer experience job role?

A customer experience job role involves managing and improving the interactions customers have with a company, ensuring satisfaction and loyalty. These roles often include customer service, user experience design, and support, requiring strong communication skills and familiarity with customer feedback tools. The goal is to create positive, seamless experiences that meet customer needs and expectations.
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Cities with the most Customer Experience job openings:

What are the most commonly searched types of Customer Experience jobs?

The most popular types of Customer Experience jobs are:

What states have the most Customer Experience jobs?

States with the most job openings for Customer Experience jobs include:

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Infographic showing various Customer Experience job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Experience Associate

Army and Air Force Exchange

On-site

$14.50 - $19.25/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 26 days ago

Army & Air Force Exchange Service rating

6.0

Company rating: 6.0 out of 10

Based on 166 frontline employees who took The Breakroom Quiz

375th of 740 rated retailers

Job description

As a Customer Experience Associate at Military Clothing, you'll be responsible for helping our service members get the uniforms they need. You'll need to have an attention to detail and be a quick learner. With your expert knowledge, customers will be able to shop with confidence- knowing that you will be able to assist with sizing, finding pins, and anything else they will need. You'll remain up to date with any policy changes. Most importantly, you'll keep customers coming back with a positive attitude. 
We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You'll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.
So what can you expect as an Military Clothing associate at the Exchange?
  • Greet every customer with eye contact and smile in your authentic way
  • Acknowledge every waiting customer as soon as they arrive to your lane to let them know you'll be right with them
  • Complete transactions accurately and efficiently while engaging customers in appropriate conversation
  • Help customers by following the proper procedure for bagging merchandise and moving large or heavy items
We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!
Job Qualifications
  • Able to learn and adapt to current technology needs
  • Able to think quickly on the spot to answer customer questions
  • Able to lift 20 pounds
Additional Qualifications/Requirements:
  • Knowledge of military rank/insignias preferred
Responsible for driving the customer experience through proactive and customer focused behaviors and actions. Actively evaluates customers' needs by listening, providing solutions, and making recommendations to maximize customer satisfaction and Exchange brand loyalty.

What Army & Air Force Exchange Service employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Army and Air Force Exchange logo

About Army and Air Force Exchange

Sourced by ZipRecruiter

The Army and Air Force Exchange is a unique entity within the retail industry, providing goods and services to military personnel. Headquartered in Dallas, Texas, the company has been serving the U.S armed forces since 1895. The organization operates thousands of facilities worldwide, including department stores, convenience stores, restaurants, movie theaters, and an e-commerce site, shopmyexchange.com. Serving millions of active-duty military members, reservists, retired service members, and their family, the Exchange is committed to the core values of family serving family, respect everyone, courage to use good judgment, and passion for their customers.

Industry

Wholesale

Company size

10,000+ Employees

Headquarters location

Dallas, TX, US

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