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Customer Experience Jobs in Ohio (NOW HIRING)

Millcraft

Customer Experience Associate

Independence, OH · On-site

$16 - $21.50/hr

Reporting to the Customer Experience Manager, you will be responsible for providing exceptional service to our customers, ensuring their satisfaction with our products and services by providing ...

Millcraft

Customer Experience Associate

Independence, OH · On-site

$16.25 - $21.50/hr

Customer Experience Associate LOCATION: Independence, OH Canton, MI - Onsite FLSA Status: Non-exempt TRAVEL: None WHY MILLCRAFT At Millcraft, we're more than a business, we're a family. For over 100 ...

Darby Creek Trading

Be Seen First

Customer Experience Specialist

Columbus, OH · On-site

$17.25 - $21.50/hr

Customer Experience & Social Media Specialist Full-Time | Darby Creek Trading About Darby Creek Trading: At Darby Creek Trading, we believe beautiful spaces create meaningful moments. From ...

Millcraft

Customer Experience Associate

Independence, OH · On-site

$16 - $21.50/hr

Reporting to the Customer Experience Manager, you will be responsible for providing exceptional service to our customers, ensuring their satisfaction with our products and services by providing ...

Sentrilock LLC

Customer Experience Specialist

West Chester, OH · On-site

$16.75 - $21/hr

The Customer Experience Specialist 1 delivers world-class, external technical support in an omnichannel contact center. This role demands excellent customer relationship, communication, and technical ...

SentriLock

Customer Experience Specialist

West Chester, OH · On-site

$16.75 - $21/hr

Customer Experience Specialist 1 Role Overview: The Customer Experience Specialist 1 delivers world-class, external technical support in an omnichannel contact center. This role demands excellent ...

Suterra LLC

Customer Experience Associate

Cincinnati, OH · On-site

$35K - $39K/yr

Elevare Branding is seeking a motivated Customer Experience Associate to join our growing team in San Antonio. In this role, you will serve as a key point of contact for customers, ensuring every ...

Tesla

Customer Experience Specialist

Columbus, OH · On-site

$16.50 - $20.75/hr

What to Expect At Tesla, our Customer Experience Specialists are at the heart of everything we do. They deliver exciting, engaging, and educational experiences that leave a lasting impression on both ...

Tesla

Customer Experience Specialist

Howland, OH · On-site

$15.50 - $19.25/hr

What to Expect At Tesla, our Customer Experience Specialists are at the heart of everything we do. They deliver exciting, engaging, and educational experiences that leave a lasting impression on both ...

Sentrilock LLC

Customer Experience Specialist

West Chester, OH · On-site

$16.75 - $21/hr

The Customer Experience Specialist 1 delivers world-class, external technical support in an omnichannel contact center. This role demands excellent customer relationship, communication, and technical ...

Nationwide

Consultant, Customer Experience

Columbus, OH · Remote

Are you passionate about driving meaningful customer experience transformations?We are looking for dynamic associates to champion our customers' voices. By leveraging data, insights, and storytelling ...

Parker

Customer Experience Specialist

Ravenna, OH · On-site

$16.25 - $20.25/hr

Two to four years customer service experience. Equal Employment Opportunity Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment ...

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All JobsCustomer Experience JobsCustomer Experience Jobs in Ohio

Customer Experience information

See Ohio salary details

$9

$17

$25

How much do customer experience jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for customer experience in Ohio is $17.87, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.90 per hour, depending on experience, location, and employer.

What is customer experience?

Customer Experience (CX) refers to the overall perception and feelings that customers have about a business throughout their entire journey, from initial contact to post-purchase support. It encompasses every interaction a customer has with a company, including its products, services, and employees. Improving customer experience is crucial for building customer loyalty, increasing satisfaction, and driving business growth. Companies focus on understanding customer needs, resolving issues efficiently, and providing positive, memorable interactions.

How does a customer experience professional typically collaborate with other departments to improve overall customer satisfaction?

Customer Experience professionals regularly work with teams such as sales, product development, marketing, and support to identify and resolve customer pain points. They act as the voice of the customer, sharing insights gathered from feedback and data analytics to help refine products and services. This role often involves facilitating cross-departmental meetings, developing customer journey maps, and working closely with stakeholders to implement customer-centric improvements. Effective collaboration is key to ensuring a consistent and high-quality customer experience across all touchpoints.

What are the key skills and qualifications needed to thrive as a customer experience professional, and why are they important?

To thrive as a Customer Experience professional, you need strong problem-solving abilities, customer service expertise, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms, customer feedback tools, and data analytics software is typically necessary. Outstanding communication, empathy, and adaptability help professionals build rapport and respond effectively to diverse customer needs. These skills and qualities are crucial to ensuring positive customer interactions, fostering loyalty, and driving business growth.

What is the difference between Customer Experience vs Customer Service?

AspectCustomer ExperienceCustomer Service
FocusOverall customer journey and brand perceptionImmediate support and problem resolution
ScopeBroader, includes marketing, product, and post-sale interactionsSpecific interactions, often reactive
SkillsStrategic thinking, analytics, communicationCommunication, problem-solving, empathy
Work EnvironmentCross-departmental, often involves planning and analysisFrontline, direct customer interaction

Customer Experience focuses on the entire customer journey and brand perception, involving strategic planning across multiple departments. Customer Service, on the other hand, emphasizes direct, reactive support to resolve customer issues. Both roles are essential but differ in scope and focus, with Customer Experience being broader and more strategic.

What are customer experience jobs?

Customer experience jobs involve roles focused on improving how customers interact with a company's products or services. These roles often include customer service representatives, experience managers, and user experience designers, requiring skills in communication, problem-solving, and familiarity with customer feedback tools. They aim to enhance customer satisfaction and loyalty through direct engagement and strategic improvements.

What is a customer experience job role?

A customer experience job role involves managing and improving the interactions customers have with a company, ensuring satisfaction and loyalty. These roles often include customer service, user experience design, and support, requiring strong communication skills and familiarity with customer feedback tools. The goal is to create positive, seamless experiences that meet customer needs and expectations.

What are the most commonly searched types of Customer Experience jobs in Ohio?

The most popular types of Customer Experience jobs in Ohio are:

What cities in Ohio are hiring for Customer Experience jobs?

Cities in Ohio with the most Customer Experience job openings:

Customer Experience jobs near you
Infographic showing various Customer Experience job openings in Ohio as of August 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Hybrid job distribution, with an average salary of $37,170 per year, or $17.9 per hour.

Customer Experience Associate

Park 6 Logistics

Cincinnati, OH • On-site

$49K - $54K/yr

Other

Posted 21 days ago

Job description

Customer Experience Associate

Park6 Logistics is seeking a motivated and customer-focused Customer Experience Associate to join our growing team in Cincinnati, OH. In this role, you will serve as a key point of contact for customers, ensuring every interaction is handled with professionalism, accuracy, and care. You will collaborate with internal teams to resolve inquiries, support daily operations, and help maintain the high service standards our customers expect.

Responsibilities

  • Deliver exceptional customer service through professional communication.
  • Respond to customer inquiries and provide timely solutions.
  • Maintain accurate customer records and documentation.
  • Coordinate with internal departments to ensure efficient service.
  • Assist with order updates, scheduling, and general account support.
  • Resolve customer concerns while maintaining a positive experience.
  • Contribute to process improvements that enhance customer satisfaction.
  • Support daily administrative and operational tasks as needed.

Qualifications

  • Strong communication and interpersonal skills.
  • Excellent organizational and time management abilities.
  • Positive attitude with a customer-first mindset.
  • Ability to multitask in a fast-paced environment.
  • Strong attention to detail and problem-solving skills.
  • Basic computer proficiency and ability to learn new software.
  • Team-oriented with a professional work ethic.

Additional Information

  • Competitive salary: $49,000 – $54,000 annually.
  • Career growth and advancement opportunities.
  • Professional training and ongoing development.
  • Supportive, collaborative, and inclusive work environment.
  • Opportunity to build valuable customer service and communication skills.
  • Stable full-time position with long-term career potential.

Apply