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Customer Experience Jobs in Raleigh, NC (NOW HIRING)

TJX Companies

Customer Experience Coordinator

Selma, NC · On-site

$14 - $14.50/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty ...

JD Service Now

Customer Experience Expert

Durham, NC · On-site

$20/hr

Customer Experience Superstar Needed! Are you a friendly, organized, and goal-driven individual who thrives in a fast-paced environment? Do you love helping people and making a positive impact with ...

Q2

Customer Experience Manager

Cary, NC · On-site

SUMMARY Q2 is seeking a Customer Experience Manager who will reportto theCustomer Experience Team Manager,theCustomerExperience Manager ensures that thecustomeris satisfied with company projects and ...

Tjx

Customer Experience Coordinator

Selma, NC · On-site

$14 - $14.50/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty ...

TJX Companies

Customer Experience Coordinator

Selma, NC · On-site

$14 - $14.50/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty ...

Five Below

Customer Experience Manager

Raleigh, NC · On-site

$15/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience. * Responsible for leading their assigned store to achieve and maintain customer service score ...

Five Below

Customer Experience Manager

Morrisville, NC · On-site

$15/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience. * Responsible for leading their assigned store to achieve and maintain customer service score ...

Tjx

Customer Experience Coordinator

Selma, NC · On-site

$14 - $14.50/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty ...

TJX Companies

Customer Experience Coordinator

Durham, NC · On-site

$14.50 - $15/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty ...

Tjx

Customer Experience Coordinator

Durham, NC · On-site

$14.50 - $15/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty ...

Nexera

Customer Experience Representative

Raleigh, NC

$1.5K - $2.0K/wk

Customer Experience Representative Do you enjoy talking with people and making a positive impact? Join a growing organization helping consumers better understand today's financial services. Position ...

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All JobsCustomer Experience JobsCustomer Experience Jobs in Raleigh, NC

Customer Experience information

See Raleigh, NC salary details

$9

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$26

How much do customer experience jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer experience in Raleigh, NC is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What is customer experience?

Customer Experience (CX) refers to the overall perception and feelings that customers have about a business throughout their entire journey, from initial contact to post-purchase support. It encompasses every interaction a customer has with a company, including its products, services, and employees. Improving customer experience is crucial for building customer loyalty, increasing satisfaction, and driving business growth. Companies focus on understanding customer needs, resolving issues efficiently, and providing positive, memorable interactions.

How does a customer experience professional typically collaborate with other departments to improve overall customer satisfaction?

Customer Experience professionals regularly work with teams such as sales, product development, marketing, and support to identify and resolve customer pain points. They act as the voice of the customer, sharing insights gathered from feedback and data analytics to help refine products and services. This role often involves facilitating cross-departmental meetings, developing customer journey maps, and working closely with stakeholders to implement customer-centric improvements. Effective collaboration is key to ensuring a consistent and high-quality customer experience across all touchpoints.

What are the key skills and qualifications needed to thrive as a customer experience professional, and why are they important?

To thrive as a Customer Experience professional, you need strong problem-solving abilities, customer service expertise, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms, customer feedback tools, and data analytics software is typically necessary. Outstanding communication, empathy, and adaptability help professionals build rapport and respond effectively to diverse customer needs. These skills and qualities are crucial to ensuring positive customer interactions, fostering loyalty, and driving business growth.

What is the difference between Customer Experience vs Customer Service?

AspectCustomer ExperienceCustomer Service
FocusOverall customer journey and brand perceptionImmediate support and problem resolution
ScopeBroader, includes marketing, product, and post-sale interactionsSpecific interactions, often reactive
SkillsStrategic thinking, analytics, communicationCommunication, problem-solving, empathy
Work EnvironmentCross-departmental, often involves planning and analysisFrontline, direct customer interaction

Customer Experience focuses on the entire customer journey and brand perception, involving strategic planning across multiple departments. Customer Service, on the other hand, emphasizes direct, reactive support to resolve customer issues. Both roles are essential but differ in scope and focus, with Customer Experience being broader and more strategic.

What are customer experience jobs?

Customer experience jobs involve roles focused on improving how customers interact with a company's products or services. These roles often include customer service representatives, experience managers, and user experience designers, requiring skills in communication, problem-solving, and familiarity with customer feedback tools. They aim to enhance customer satisfaction and loyalty through direct engagement and strategic improvements.

What is a customer experience job role?

A customer experience job role involves managing and improving the interactions customers have with a company, ensuring satisfaction and loyalty. These roles often include customer service, user experience design, and support, requiring strong communication skills and familiarity with customer feedback tools. The goal is to create positive, seamless experiences that meet customer needs and expectations.

What are the most commonly searched types of Customer Experience jobs in Raleigh, NC?

The most popular types of Customer Experience jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Customer Experience jobs?

Cities near Raleigh, NC with the most Customer Experience job openings:

Customer Experience jobs near you
Infographic showing various Customer Experience job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 15% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $38,006 per year, or $18.3 per hour.

Customer Experience Coordinator

Carolinas Collision Center of Raleigh

Raleigh, NC

$17.50 - $22.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Job description

Be the reason our customers feel taken care of.

At Carolinas Collision Centers, a division of Capital Automotive Group, we know that an accident can turn someone's day upside down. That's why we're looking for a Collision Center Customer Experience Coordinator who can turn a stressful situation into an exceptional experience through compassion, communication, and outstanding service.

As the first face customers see and the voice they trust throughout the repair process, you'll play a vital role in creating a welcoming environment, keeping customers informed, and ensuring every interaction reflects our commitment to excellence. If you love helping people, thrive in a fast-paced environment, and enjoy building relationships, we'd love to meet you.

 What You'll Be Doing:

As our Customer Experience Coordinator, you'll help create a seamless experience from the moment a customer contacts us until they're back on the road.

  • Welcome customers with a warm, professional, and friendly first impression.

  • Answer incoming phone calls, emails, and customer inquiries promptly and professionally.

  • Schedule repair estimates, appointments, and customer drop-offs.

  • Keep customers informed throughout the repair process by providing timely updates and setting clear expectations.

  • Coordinate communication between customers, insurance companies, estimators, technicians, and other internal teams.

  • Assist with vehicle check-in, documentation, repair authorizations, and administrative paperwork.

  • Receive customer payments and assist with invoicing as needed.

  • Maintain accurate customer records and ensure all documentation is complete and organized.

  • Help keep the front office clean, organized, and welcoming for every guest.

  • Look for opportunities to exceed customer expectations and create memorable experiences.

  • Support the collision center team with additional administrative and operational tasks as needed.

 What We're Looking For:

We're looking for someone who genuinely enjoys helping others and takes pride in delivering an exceptional customer experience.

  • Previous experience in customer service, hospitality, reception, or an administrative role required.

  • Automotive, collision center, dealership, or insurance experience is a plus—but we're happy to train the right person.

  • Outstanding communication and people skills.

  • Positive attitude with a genuine passion for serving others.

  • Strong organizational and multitasking abilities in a fast-paced environment.

  • High attention to detail and ability to prioritize effectively.

  • Comfortable learning new technology and computer systems.

  • Professional appearance and demeanor.

  • Team player who enjoys collaborating to achieve shared goals.

 What We Offer:

We believe taking care of our team is just as important as taking care of our customers.

  • Competitive pay

  • Medical, dental, and vision insurance

  • 401(k) with company match

  • Paid Time Off and paid holidays

  • Employee discounts

  • Ongoing training and professional development

  • Opportunities for career advancement throughout Capital Automotive Group

  • A supportive, collaborative, and people-first culture

 Why Carolinas Collision Centers?

At Carolinas Collision Centers, we don't just repair vehicles—we restore confidence. Every customer who walks through our doors is relying on us during an unexpected moment, and every team member has the opportunity to make a meaningful impact.  When you join our team, you'll become part of an organization that values integrity, teamwork, continuous improvement, and delivering exceptional experiences. We invest in our people because Our Greatest Capital is Our People.

If you're ready to build a rewarding career where customer service truly matters, we'd love to welcome you to our team.

Carolinas Collision Centers is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace where every team member is respected, valued, and empowered to succeed.

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