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Customer Experience Jobs in Raleigh, NC (NOW HIRING)

JD Service Now

Customer Experience Expert

Durham, NC · On-site

$20/hr

Customer Experience Superstar Needed! Are you a friendly, organized, and goal-driven individual who thrives in a fast-paced environment? Do you love helping people and making a positive impact with ...

Five Below

Customer Experience Manager

Raleigh, NC · On-site

$15/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience. * Responsible for leading their assigned store to achieve and maintain customer service score ...

Five Below

Customer Experience Manager

Raleigh, NC · On-site

$15/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience. * Responsible for leading their assigned store to achieve and maintain customer service score ...

TJX Companies

Customer Experience Coordinator

Durham, NC · On-site

$14.50 - $15/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty ...

TJX Companies

Customer Experience Coordinator

Selma, NC · On-site

$14 - $14.50/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty ...

Tjx

Customer Experience Coordinator

Morrisville, NC · On-site

$14 - $14.50/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty ...

Five Below

Customer Experience Manager

Morrisville, NC · On-site

$15/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience. * Responsible for leading their assigned store to achieve and maintain customer service score ...

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All JobsCustomer Experience JobsCustomer Experience Jobs in Raleigh, NC

Customer Experience information

See Raleigh, NC salary details

$9

$18

$26

How much do customer experience jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer experience in Raleigh, NC is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What is customer experience?

Customer Experience (CX) refers to the overall perception and feelings that customers have about a business throughout their entire journey, from initial contact to post-purchase support. It encompasses every interaction a customer has with a company, including its products, services, and employees. Improving customer experience is crucial for building customer loyalty, increasing satisfaction, and driving business growth. Companies focus on understanding customer needs, resolving issues efficiently, and providing positive, memorable interactions.

How does a customer experience professional typically collaborate with other departments to improve overall customer satisfaction?

Customer Experience professionals regularly work with teams such as sales, product development, marketing, and support to identify and resolve customer pain points. They act as the voice of the customer, sharing insights gathered from feedback and data analytics to help refine products and services. This role often involves facilitating cross-departmental meetings, developing customer journey maps, and working closely with stakeholders to implement customer-centric improvements. Effective collaboration is key to ensuring a consistent and high-quality customer experience across all touchpoints.

What are the key skills and qualifications needed to thrive as a customer experience professional, and why are they important?

To thrive as a Customer Experience professional, you need strong problem-solving abilities, customer service expertise, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms, customer feedback tools, and data analytics software is typically necessary. Outstanding communication, empathy, and adaptability help professionals build rapport and respond effectively to diverse customer needs. These skills and qualities are crucial to ensuring positive customer interactions, fostering loyalty, and driving business growth.

What is the difference between Customer Experience vs Customer Service?

AspectCustomer ExperienceCustomer Service
FocusOverall customer journey and brand perceptionImmediate support and problem resolution
ScopeBroader, includes marketing, product, and post-sale interactionsSpecific interactions, often reactive
SkillsStrategic thinking, analytics, communicationCommunication, problem-solving, empathy
Work EnvironmentCross-departmental, often involves planning and analysisFrontline, direct customer interaction

Customer Experience focuses on the entire customer journey and brand perception, involving strategic planning across multiple departments. Customer Service, on the other hand, emphasizes direct, reactive support to resolve customer issues. Both roles are essential but differ in scope and focus, with Customer Experience being broader and more strategic.

What are customer experience jobs?

Customer experience jobs involve roles focused on improving how customers interact with a company's products or services. These roles often include customer service representatives, experience managers, and user experience designers, requiring skills in communication, problem-solving, and familiarity with customer feedback tools. They aim to enhance customer satisfaction and loyalty through direct engagement and strategic improvements.

What is a customer experience job role?

A customer experience job role involves managing and improving the interactions customers have with a company, ensuring satisfaction and loyalty. These roles often include customer service, user experience design, and support, requiring strong communication skills and familiarity with customer feedback tools. The goal is to create positive, seamless experiences that meet customer needs and expectations.

What are the most commonly searched types of Customer Experience jobs in Raleigh, NC?

The most popular types of Customer Experience jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Customer Experience jobs?

Cities near Raleigh, NC with the most Customer Experience job openings:

Customer Experience jobs near you
Infographic showing various Customer Experience job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 15% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $38,006 per year, or $18.3 per hour.

Customer Experience Expert

JD Service Now

Durham, NC • On-site

$20/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 25 days ago

Job description

Customer Experience Superstar Needed!
Are you a friendly, organized, and goal-driven individual who thrives in a fast-paced environment? Do you love helping people and making a positive impact with every interaction? If so, we want you to join our team as a Customer Experience Expert!
Who We Are: We are a local, family operated, PE backed, Plumbing, HVAC, and Electrical company who pride ourselves on our great customer service. Through our 3 core values of Be Better Today Than Yesterday , Take Great Care , and Stand for Something , we hire the best people and know that in order to have happy customers we need happy team members. We are looking for people who want a home and a second family, where daily you are making a difference.
Why You'll Love Working with Us: We're a high-performing team that is always looking for other like-minded individuals. You'll join a supportive environment where we celebrate wins together and encourage each other to grow. With flexible hours and opportunities for advancement, you can thrive while balancing your life. Plus, the training we offer will help you sharpen your skills and boost your success.
The Role: If you're passionate about helping others and being of service, then you've found the opportunity you're looking for! As our Customer Experience Expert, your role is to help others solve their challenges with an attitude that creates a "just say yes" experience and brightens people's day. You'll be the voice of our company-turning incoming calls into booked service appointments and ensuring every customer is left with a smile!
Benefits: (Full time employees only)
  • Pay: Hourly starting at $20 - weekly paycheck!
  • 85% Employee Medical Insurance
  • Retirement Benefits w/ match
  • Life Insurance
  • 100% Employee Vision Insurance
  • 100% Employee Dental Insurance

What You'll Do:
  • Convert incoming calls into scheduled service appointments.
  • Deliver clear, engaging, and personable calls.
  • Respond to customer needs, resolve issues, and foster repeat business.
  • Maintain and update customer records accurately.
  • Adhere to our customer complaint resolution plan to keep clients happy.
  • Participate in training and outbound call initiatives to boost your success.

What You Bring:
  • A proven track record in customer service.
  • Excellent communication skills-both verbal and written.
  • Strong IT skills, fast typing, and proficiency with phone systems.
  • A team-oriented mindset but with a competitive edge.
  • Highly organized, with top-notch follow-through skills.
  • An empathetic approach to building customer trust.
  • Positive, flexible, and motivated to succeed!

Apply