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Customer Experience Jobs (NOW HIRING)

Twitch

Customer Experience Specialist

Seattle, WA · On-site

$20.25 - $25.25/hr

About the Role The role of CX Specialist at Twitch is multifaceted and crucial to the organization's customer experience strategy, as you will serve as the foundation and connective tissue between ...

AAFES

Customer Experience Associate

Fort Knox, KY · On-site

$15 - $22.89/hr

So what can you expect as a Customer Experience Associate at the Exchange? * Greet every customer with eye contact and smile in your authentic way * Acknowledge every waiting customer as soon as they ...

Hertz

Customer Experience Associate

Austin, TX · On-site

$18.50/hr

This also includes helping customers who come to the counter to process their rental, and providing a seamless experience to customers who are exiting the rental car center. What You'll Get: * Hourly ...

Weis

Customer Experience Associate

West Lawn, PA · On-site

$16.25 - $21.75/hr

Location Address: 1112 West Wyomissing Rd ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Associate is responsible for the functions below, in addition to other duties as assigned:

Weis

Customer Experience Associate

State College, PA · On-site

$16.25 - $21.50/hr

Location Address: 560 Westerly Parkway ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Associate is responsible for the functions below, in addition to other duties as assigned:

Darby Creek Trading

Be Seen First

Customer Experience Specialist

Columbus, OH · On-site

$17.25 - $21.50/hr

Customer Experience & Social Media Specialist Full-Time | Darby Creek Trading About Darby Creek Trading: At Darby Creek Trading, we believe beautiful spaces create meaningful moments. From ...

Army & Air Force Exchange Service

$13.25 - $17.50/hr

As a Customer Experience Associate at the Express, you will assist customers in finding what they are looking for and ensure the Express is stocked with the products customers want. You'll know which ...

Buck Mason

Customer Experience Associate

Los Angeles, CA · On-site

$18 - $22/hr

As a Customer Experience team member you will play a critical role in turning our customers into promoters while scaling and improving our daily operations. The ideal candidate is a driven, results ...

Weis Markets

Customer Experience Associate

Mountain Top, PA · On-site

$15 - $20/hr

Customer Experience Associate Location Address: 237 South Mountain Blvd. Essential Duties And Responsibilities The Customer Experience Associate is responsible for the functions below, in addition to ...

Amscot Financial

Customer Experience Associate

Tallahassee, FL · On-site

$14.25 - $19/hr

Customer Experience Associate Do you love helping people? Are you energized by creating great customer experiences? If you have experience in restaurants, retail, hospitality, or customer service, we ...

Exchange

Customer Experience Associate

Fort Eisenhower, GA · On-site

$15 - $20/hr

As a Customer Experience Associate in Electronics, you know that the right digital device can help make our customer's lives easier. Use your passion for tech to help customers discover new ...

High Woods

Customer Experience Specialist

Raleigh, NC · On-site

$17.25 - $21.75/hr

The Customer Experience Specialist will work closely with property teams, vendors, customers, and internal partners to support consistent, high-quality customer experience. The ideal candidate is ...

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How much do customer experience jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for customer experience in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is customer experience?

Customer Experience (CX) refers to the overall perception and feelings that customers have about a business throughout their entire journey, from initial contact to post-purchase support. It encompasses every interaction a customer has with a company, including its products, services, and employees. Improving customer experience is crucial for building customer loyalty, increasing satisfaction, and driving business growth. Companies focus on understanding customer needs, resolving issues efficiently, and providing positive, memorable interactions.

How does a customer experience professional typically collaborate with other departments to improve overall customer satisfaction?

Customer Experience professionals regularly work with teams such as sales, product development, marketing, and support to identify and resolve customer pain points. They act as the voice of the customer, sharing insights gathered from feedback and data analytics to help refine products and services. This role often involves facilitating cross-departmental meetings, developing customer journey maps, and working closely with stakeholders to implement customer-centric improvements. Effective collaboration is key to ensuring a consistent and high-quality customer experience across all touchpoints.

What are the key skills and qualifications needed to thrive as a customer experience professional, and why are they important?

To thrive as a Customer Experience professional, you need strong problem-solving abilities, customer service expertise, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms, customer feedback tools, and data analytics software is typically necessary. Outstanding communication, empathy, and adaptability help professionals build rapport and respond effectively to diverse customer needs. These skills and qualities are crucial to ensuring positive customer interactions, fostering loyalty, and driving business growth.

What is the difference between Customer Experience vs Customer Service?

AspectCustomer ExperienceCustomer Service
FocusOverall customer journey and brand perceptionImmediate support and problem resolution
ScopeBroader, includes marketing, product, and post-sale interactionsSpecific interactions, often reactive
SkillsStrategic thinking, analytics, communicationCommunication, problem-solving, empathy
Work EnvironmentCross-departmental, often involves planning and analysisFrontline, direct customer interaction

Customer Experience focuses on the entire customer journey and brand perception, involving strategic planning across multiple departments. Customer Service, on the other hand, emphasizes direct, reactive support to resolve customer issues. Both roles are essential but differ in scope and focus, with Customer Experience being broader and more strategic.

What are customer experience jobs?

Customer experience jobs involve roles focused on improving how customers interact with a company's products or services. These roles often include customer service representatives, experience managers, and user experience designers, requiring skills in communication, problem-solving, and familiarity with customer feedback tools. They aim to enhance customer satisfaction and loyalty through direct engagement and strategic improvements.

What is a customer experience job role?

A customer experience job role involves managing and improving the interactions customers have with a company, ensuring satisfaction and loyalty. These roles often include customer service, user experience design, and support, requiring strong communication skills and familiarity with customer feedback tools. The goal is to create positive, seamless experiences that meet customer needs and expectations.
More about customer experience jobs

What cities are hiring for Customer Experience jobs?

Cities with the most Customer Experience job openings:

What are the most commonly searched types of Customer Experience jobs?

The most popular types of Customer Experience jobs are:

What states have the most Customer Experience jobs?

States with the most job openings for Customer Experience jobs include:

customer experience jobs near you
Infographic showing various Customer Experience job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Experience Specialist

Twitch

Seattle, WA • On-site

$20.25 - $25.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 21 days ago

Job description

About Us

Twitch is the world's biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.

We're about community, inside and out. You'll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We're on a quest to empower live communities, so if this sounds good to you, see what we're up to on LinkedIn and X,  and discover the projects we're solving on our Blog. Be sure to explore our Interviewing Guide to learn how to ace our interview process.

About the Role

The role of CX Specialist at Twitch is multifaceted and crucial to the organization's customer experience strategy, as you will serve as the foundation and connective tissue between the organization and the community, bridging the gap between Twitch and its users. 

With Amazon's customer obsession philosophy we are bolstering our Community Support team to provide excellent service to all of our community members, whether they be creators, customers, developers, or viewers.

In this role you will be focusing on addressing a wide range of complex and high-touch user issues by leveraging your expertise in order to enhance the overall customer experience, contribute to strategic initiatives, and ensure that the voice of the user is consistently represented with product and engineering teams. Alongside other Specialists around the world, you will be an essential element of Community Trust's efforts to foster a thriving, creative Twitch.

As a CX Specialist, you will review and resolve support requests using a variety of software tools to navigate user accounts, research and review policies, and communicate solutions to our community in a fun environment. Twitch has a positive, diverse, and supportive culture - Our global team is constantly iterating, solving problems, and working together to empower people around the world to better the Twitch community and connect in meaningful ways.

You can work in San Francisco, CA, Irvine, CA, Seattle, WA or New York, NY.

You Will:
  • Maintain a positive, customer-focused attitude
  • Effectively resolve customer inquiries
  • Meet service level agreements set by Twitch Community Experience leadership
  • Track issues escalated for resolution to ensure customers receive an appropriate response
  • Immerse yourself into the culture of Twitch, the video game industry, and our expanding repertoire of content
  • Identify customer needs and communicate them with the relevant teams
  • Work with product teams to monitor performance of products and corresponding support metrics
  • Leverage AI tooling and programs such as Data analysis tools to build efficiencies and streamline workflows
  • Uphold company values and aim to always improve the platform and community experience
  • Be an important contributor to the Community Experience operations and will report to CX leadership
You Have:
  • 1+ years of relevant experience in customer support, technical support, or content moderation for a web-based application
  • Excellent written and verbal communication skills 
  • Critical thinking skills to determine customer needs and provide solutions
  • Proficiency with Salesforce or comparable CRM, JIRA, G Suite, GitHub, Slack, and broadcasting software
  • Ability to evaluate information, draw conclusions, and multitask
  • Organized, detail-oriented, and adaptable in fast-paced environments
  • Familiarity with data analysis tools, or AI-assisted workflows used to identify trends, investigate risk, and improve operational efficiency
Bonus Points
  • Experience as a broadcaster or native member of the Twitch community
  • Previous employment at a games industry or live streaming platform company
Perks
  • Medical, Dental, Vision & Disability Insurance
  • 401(k)
  • Maternity & Parental Leave
  • Flexible PTO
  • Amazon Employee Discount

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

Job ID: TW9217

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